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I am unable to access the app despite installing it, adding in payment method for the trial (I expect to be billed today!), but it keeps asking me to sign up again and refuses to even let me cancel the subscription!!
Hello, did you contact support@alidropship.com? You can also reach me directly yaroslav@alidropship.com and I will assist you and resolve any issues. Yaros, CEO of AliDropship.
dejó de funcionar hace meses, la desinstalé y me siguen cobrando la mensualidad, como puedo cancelar el plan?
Hello! My name is Sergei, I'm product manager at AliDropship. I'm sorry to hear that you have faced that issue. We have cancelled your subscription and charges won't bother you again.
Best regards,
AliDropship
The automation features are impressive, and it saves me a ton of time. AliDropship has been a lifesaver for my Shopify store. The integration with Shopify is seamless, and the support team is excellent. I highly recommend it!
Thank you for sharing your positive review! We're delighted to hear that you find our automation features impressive and that they have saved you a significant amount of time. It's fantastic to know that AliDropship has been a lifesaver for your Shopify store. We pride ourselves on providing seamless integration with Shopify, and we're glad to hear that it has worked seamlessly for you. Our excellent support team is always here to assist you whenever needed. Thank you for your high recommendation!
The AliDropship app is a great solution for anyone looking to start a dropshipping business. The automation of all processes is a huge time-saver and ensures that your business runs smoothly. Additionally, the free updates and support are a nice touch and give you peace of mind knowing that you have a reliable and trustworthy team behind you.
Greetings! Thank you for taking the time to share your feedback with us. It's great to hear that you had a positive experience with our customer service team. If there's anything else we can help with, don't hesitate to reach out to us again.
I love this app! It has everything you need, and the price is reasonable. The app was really outstanding
Hello and thank you for your feedback!
We are happy, that you had a great experience with our app. Please, feel free to contact us again for any further assistance.
AliDropship Team
Not able to pull products and tried contacting them but never got any reply… wasted time ………. …
Hello! Thank you for reaching out!
My name is George, i'm product manager at AliDropship. I'm sorry to hear that you have faced that issue. We already have a conversation through the email, and we discussed that you have issue with you wordpress website, not shopify. Please, reach me out here - georgy.murdasov@alidropship.com. I will check that issue and will resolve it asap!
Best regards,
AliDropship
Hands-down, the BEST online customer support team ever. I had never used the app before and had a very embarrassing issue that only a newbie would encounter. George patiently walked me through every single step, providing screenshots and helpful tips all throughout. He was prompt and so patient in all his replies. I’ve used several apps and services before, and to encounter customer service at this level is always so appreciated and rare! Thank you again.
Thank you, Alina:) We highly appreciate your kind review. We will do our best to provide the best dropshipping solution and customer service. Best regards, AliDropship Team
Received, hands down, the best online customer service. George the rep I worked with went above and beyond to make sure that all my issues were resolved and put me in the best position for success. I was blown away at how patient and helpful he was. I highly recommend this app.
Hello and thank you for your feedback!
We are happy, that you had a great experience with our customer service. Please, feel free to contact us again for any further assistance.
AliDropship Team
Todo fue bien hasta que llegó la hora de importar productos a mi tienda. En ese momeno no paraba de salirme un error que me decia que no poda crear el producto en shopify. Lo he intentado arreglar de cualquier manera y sigue sin funcionarme el servicio. Me esperaba más de este plugin, sinceramente ha sido una completa decepción
Hola, my name is George, i'm product manager at AliDropship. I'm sorry to hear that you have faced that issue. Please, reach me out here - georgy.murdasov@alidropship.com. I will check that issue and will resolve it asap!
Best regards,
AliDropship
I want to choose my own suppliers on AliExpress, but there is no place to import using the product URL. This app creates a list based on your filters, but that does not give you much control over the vendors that appear on that list. I prefer to find my own suppliers. I tried clicking on "Direct Import from AliExpress" but all it did was take me to the AliExpress website, I didn't see an "import" button or anything. This app was not what I was looking for.
Update 6/1/2023
Yeah, well... not everyone wants to have a bunch of Chrome extensions installed on their browser.
Hello! Thank you for reaching out!
My name is George, i'm product manager at AliDropship. I'm sorry to hear that you have faced that issue. Import button is appearing only if you have our AliDropship Chrome Extension installed. Here is our knowledge base - https://help.alidropship.com/en/articles/3970190-processing-orders-alidropship-for-shopify. And of course you can find and choose any suppliers from AliExpress
Best regards,
AliDropship