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The app provide variety of product for my store and customer service rep helps a lot her name is Rajendra very patient and helpful. I like Aliexpress but website need to update cause sometimes it's so frustrating when you keep clicking and nothing happen, but overall I am happy someone helped me.
very responsive and quick. just ask them and then someone show up and will help you
The bottom line is that the app doesn't have a great interface and is a bit clunky, but it has two vital positives:
1. Support is immediately available, and they stick around until your problem is solved or they get back to you. I've used their live chat support on two occasions, both were pleasant experiences.
2. You have complete freedom to import ANY product/sellers' products from Aliexpress. This makes it 100x better than Oberlo which limit you to only manufacturers they accept.
Conclusion: they're far from perfect but definitely worth it if you're sick of Oberlo's terrible search & listings.
Rabbani was very clear and helpful and solved my question immediately. I have no fear of making a mistake with the guidance of their excellent support. Well done!!
The chat support of this app is really great ! There is an online support for 24 hours and it is really nice and easy to use.
Thank you Sai Raghav for your help !
These ppl are HORRRRIBLEEEE.... you can NOT reach them when you need too. They do NOT answer questions directly, only give you the runaround and their tutorial videos are unclear and have no sound.
They REALLY need to work on their interface with this app and make the transition from ordering through your store a smooth one. I had numerous customers cancel order b/c once ordered on the store, was NOT able to finish the order on the app due to lack of customer service.
Until they fix the problem, try Oberlo. they have better customer service.
This app is a EASY pass !! DONT WASTE YOUR MONEY
Had 5 star support from sai raghav, easy to follow instructions an asset to ali express, i was getting imports to my site in another language but it was solved with easy to follow instructions from sai raghav
All my queries were answered by their online support team. They have a video about the Step by Step procedure in placing an order but they couldn't provide a written document for it. Otherwise, I am satisfied with their chat service.
Has everything you need to start importing products. The support videos could answer a few more things up front - the app is simple and the videos are also simple, but I would recommend making all the changes in the Chrome extension before you import. Also, it works better if you don't have another review app installed - it comes with this and imports the reviews from AliExpress, which is an awesome feature. Kind of like using a Mac if you are a Windows user - it's almost so easy you can't do it.
Support was great, took the time to answer my questions right away and fixed all the problems. You cannot beat this app, especially for the price. I tried a more expensive app for a month before I found this one and I don't think there were really any additional features to justify the bigger price tag.
The live-chat is fantastic Rabbani is excellent nd helped me a lot to set the app and answered all my questions. really helpfull, now i start to use, lets see. thanks