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This product has the potential to become the greatest drop-shipping app available.
Had some trouble importing products but was able to solve the issue with the help of Rajendra in less than a minute. Now I'm back up and running.
I've moved a lot of product recently, but a major problem with the ordering process has gone unnoticed and has almost caused me to ship to the wrong address multiple times. I have contacted live chat support (which are helpful with many other things, despite not speaking english very well) who just say "I have forwarded the issue to the tech team" which they've said multiple times a month ago, I don't think that means anything. No updates. I've also tried using shopify app support with them. No response.
When placing an order on aliexpress, the program automatically maps the buyer's shipping information into the fields, however, it fails to input the city every time. This means you have to flip back and forth and open every order on the shopify side to see what city the current customer lives in. If you are fulfilling back to back orders, and the current customer's state has the same city name as the previous customer's state, it will fill in the previous customer's city instead of the current customer's city. If you don't catch this, and correct the current customer's city, you will send a shipment to a place that likely doesn't exist, or someone who never ordered. It would really save time if it just selected the proper city the first time.
So far useful.. It is kinda slow, but patience is a virtue. A Bit pricey, hopefully it's worth.
Great & fast support, Rajendra was really quick and helpful and solved my issue. Thank you!
razi was extremely helpful and friendly.
had a great chat experience with Sai Raghav. Was very helpful indeed. Cheers. Keep up the good work.....
The customer service level is outstanding! I have not had any problems with response time!
The App is just a little difficult to use at first in comparison to others. Other than this, I highly recommend as the product selection is immense.
I had the BEST customer service EVER! rajendra WAS VERY PATIENT AND HELPFUL. ANYTIME I NEED HELP, IT WOULD BE NICE TO HELP HIM. AFTER DAYS OF TRYING TO FIGURE OUT MY PROBLEM, HE TOOK HIS TIME AND HELPED ME. I'M SO GRATEFUL FOR HIS TIME AND PATIENCE. THANK YOU rajendra
This app is versatile and useable and very thorough for mid-level business people as so.
I was experiencing technical issues for weeks until customer service rep Rajendra was able to finally resolve my issue. I am very appreciative that I will be able to get back on track reach my deadline and continue importing fabolous products. Thank you for taking the time to identify the real issue truly appreciate your hard work and patience.