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The customer service was second to none. They were always available when I needed them and answered my questions completely and clearly. Sai Raghav was particularly helpful on more than one occasion.
I placed a test order at my site that was stuck in Pending for over a week. I contacted AppFreak who gave me url's with extremely bad UTube help videos (out of focus and bury) with mouse pointer that was all over the place not sure exactly what it was doing. Finally I chatted with an Ali support rep named Basha who was nothing short of awesome!! Basha took the time to walk me through the order fulfillment process and got me up and running. Basha is an awesome rep!!
Best customer support ever.! He (Razi) was really helpful on guiding me throughout all my unknowns.
I contacted the live support and I spoke to Razi. Razi was very informative, I was having trouble fulfilling an order and Razi helped me out! Thank you for your support, You did a great job!
Was quite sceptical at first, especially that it is not free, but this app is a huge time saver! Imports any items from Alie straight to your store, including all pictures (even the ones in the description) and specifics. Love it! x
AlieExpress rocks.
Their customer support is amazing and their products are par none.
Shout out to Sai Raghav in customer support in particular. He helped me with an issue I was having and totally knocked it out of the park.
Though i have not started using their app. I talked to Sai Raghav and he was very helpful, answering all my questions in everyway he could. they are always online to answer questions and thats one thing i really admire about them.
Muy atento el personal de atencion al cliente, sigan asi muchas gracias por su tiempo y paciencia .
I had an a+++++++++++++++++++++ expeience with Anuradha this morning she was very helpful and patient in helping me set up my store. She was very thorough in step by step in what to do next, because its often said that its easy in setting up the website, but that's not always so in most cases. I commend her for her expertise.
I was very happy with the response time from Ali Express. Amoradha was very helpful and sent me the right information to get me going!