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I made some inquiries and I really like the response given to me by Rabbani.
Thanks so much. Rabbani
Sai Raghav was very helpful and responded quickly. I have had such a hard time starting my business when it takes hours or days to get responses from others in my apps and site.
The function of the app is good overall, but they really do have great customer service. Customer service rep Razi just helped me out with an issue. He was fast, clear and concise. So even if there are a few things left to be desired by the app, they have great customer service. Thanks Razi! :)
Aliexpress support is very helpful. They will be available 24*7 .Anuradha is very helpful to me when I need a support. The app is very easy to use .Thank you so much to appfreak.com
Really helpful customer service, if you're a beginner like me then any question you have will be answered!
I spoke to Sai Raghav. I received accurate and relevant information regarding my new registration with aliexpress and matching products with this account. It was most helpful. I am happy to use this service again and would recommend it to others. petra australia
The customer service was helpful. The app has some flaws in it that are making me question whether or not to keep it but the customer service is good.
The app provide variety of product for my store and customer service rep helps a lot her name is Rajendra very patient and helpful. I like Aliexpress but website need to update cause sometimes it's so frustrating when you keep clicking and nothing happen, but overall I am happy someone helped me.
very responsive and quick. just ask them and then someone show up and will help you
The bottom line is that the app doesn't have a great interface and is a bit clunky, but it has two vital positives:
1. Support is immediately available, and they stick around until your problem is solved or they get back to you. I've used their live chat support on two occasions, both were pleasant experiences.
2. You have complete freedom to import ANY product/sellers' products from Aliexpress. This makes it 100x better than Oberlo which limit you to only manufacturers they accept.
Conclusion: they're far from perfect but definitely worth it if you're sick of Oberlo's terrible search & listings.