Dropshipman: Easy Dropshipping
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Omtaler (253)
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très très bien merci, je suis satisfaite des reponses
Bonjour,
Merci beaucoup pour vos gentils mots ! Nous sommes très heureux d’apprendre que vous êtes satisfaite de nos réponses. 😊
Cordialement,
Équipe Support Dropshipman
Works very well, just a bit time consuming when ordering. But that is understandable for small qty's or one off orders.
Very disappointed with the lead times as I cant sell products which other Ecommerce can deliver within 48-72hours.
Dropshipmen on my current order is almost 4weeks now for 1 item.
Hello Scruffy Duck,
Thank you for your feedback! We're glad to hear that the app works well for you. We understand that ordering can be a bit time-consuming. One of our agent has already reached out to you regarding this, and we're committed to improving your experience. We appreciate your understanding and would love the opportunity to serve you even better in the future.
Please don't hesitate to contact us if you have any other issues encountered while using our service.
Best regards,
Dropshipman Support Team
I've been using Dropshipman for a while now, and I can honestly say they offer great services. Their customer support is exceptional; they're always ready to provide powerful insights and tips that keep me on the right track. I'm very grateful and happy using the app. Highly recommended!
Hello Viva Vista Store,
Thank you so much for your kind words. We are thrilled to hear that you are satisfied with our support. If you have any further inquiries or require assistance, please feel free to reach out. We value your business and look forward to continuing to meet your expectations. Thank you for choosing Dropshipman!
Best regards,
Dropshipman Support Team
Wir können von Dropshipman nur dringend abraten!!
Die Lieferzeiten sind nicht wie angegeben. Meine Kunden warten im Schnitt statt 20 Tage, ganze 40 bis 50 Tage auf ihre Bestellung.
Der Kundenservice ist inkompetent und arbeitet fast ausschließlich nur mit vorgefertigten Texten. Eine Hilfe ist der Kundendienst auch nicht. Hier wird man nur vertröstet und belogen.
Wir werden uns im nächsten Monat von Dropshipman distanzieren und alle Produkte aus dem Sortiment nehmen. Wir haben eine Rückerstattung der monatlich gezahlten Beiträge (8x 30€)gefordert, da Lieferzeiten nicht eingehalten werden.
Was wir empfehlen können ist, dass man sich die gutgehenden Produkte über AliExpress als Lagerware besorgt, bzw. diese bestellt, wenn der Kunde eine Bestellung aufgegeben hat. Die Lieferzeit bei AliExpress dauert in der Regel ca. 10 bis 15 Tage. Bei Lagerorten in Europa sogar innerhalb von höchstens 8 Tagen. Damit fahren wir sehr gut und die Kunden sind ebenfalls zufrieden.
Wir wünschen allen Shopifyern gute Geschäfte!
Hallo Kameradenbuch.de,
Wir entschuldigen uns aufrichtig für Ihre Unannehmlichkeiten. Wir nehmen Ihr Feedback zu den aufgetretenen Problemen sehr ernst und bedauern zutiefst, dass wir Ihre Erwartungen nicht erfüllt haben.
Wir haben Verständnis dafür, dass die Lieferzeiten nicht unseren Erwartungen entsprachen, und nehmen Ihre Bedenken hinsichtlich unseres Kundenservice ernst. Wir arbeiten aktiv an der Verbesserung unserer Logistik und unseres Supports, um unsere Händler noch besser bedienen zu können.
Wir sind uns bewusst, dass wir dieses Mal nicht unseren Erwartungen entsprochen haben, sind aber fest entschlossen, die Dinge in Ordnung zu bringen. Wenn Sie konkrete Anliegen haben oder Ihre Bedenken gerne weiter besprechen möchten, kontaktieren Sie uns gerne. Wir würden uns freuen, Ihnen unsere Fortschritte präsentieren zu können und hoffentlich Ihr Vertrauen zurückzugewinnen.
Vielen Dank noch einmal für Ihr ehrliches Feedback. Wir freuen uns über Ihre Zeit und hoffen, dass Sie im Zuge unserer Verbesserungen die aktualisierte Erfahrung noch einmal überdenken und reflektieren.
Best Regards,
Cassie | Dropshipman Support Team
Esperienza pessima
Ho avuto un’esperienza davvero deludente. Su alcuni prodotti non vengono inseriti i dati di tracciamento oppure il tracciamento risulta errato. Le spedizioni sono molto lente: quando invio la richiesta per un prodotto, mi avevano assicurato una risposta entro 2-3 giorni, ma in realtà ne passano almeno 5. A questo si aggiungono circa 14 giorni di spedizione. In totale, si rischia di aspettare fino a 20 giorni per ricevere un paio di orecchini!
Ho fatto 5 ordini con loro e ben 3 non sono andati a buon fine. All’inizio sembrano affidabili, ma appena iniziano ad arrivare più ordini, iniziano anche i problemi: mancanze nei tracciamenti, ritardi continui, clienti insoddisfatti che chiamano arrabbiati… E alla fine sei costretto a rimborsare per non perdere la fiducia del cliente.
Fate molta attenzione prima di affidarvi a questo servizio.
Ciao Mary Luxe Boutique,
Ci dispiace molto per la tua esperienza deludente e apprezziamo molto il tempo che hai dedicato a condividere questo feedback. Comprendiamo quanto sia frustrante quando mancano le informazioni di tracciamento o le spedizioni subiscono ritardi: non è questa l'esperienza che intendiamo offrire.
Le tue preoccupazioni relative ai tempi di risposta lenti, ai ritardi nell'evasione degli ordini e alle incongruenze nel tracciamento vengono prese seriamente. Con la nostra crescita, abbiamo registrato volumi di ordini superiori al previsto, il che purtroppo ha influito sui nostri consueti standard di servizio. Questa non è una scusa, ma solo il contesto, e stiamo lavorando attivamente per ampliare il nostro supporto e la logistica per soddisfare le aspettative in modo più coerente.
Ci dispiace anche che diversi dei tuoi ordini non siano andati come previsto, soprattutto in quanto cliente abituale. Meritavi una migliore comunicazione e affidabilità e ci impegniamo a migliorare entrambe. Se sei aperto a questa possibilità, apprezzeremmo molto l'opportunità di parlare direttamente con te e capire come possiamo risolvere la situazione.
Grazie ancora per la tua sincera recensione. Feedback come questo ci aiutano a crescere e a servire meglio tutti i nostri clienti e partner.
Cordiali saluti,
Joe
Team di supporto Dropshipman
It's a bit cumbersome. I am always having to go on chat to process orders. Hopefully over time I will be able to navigate it by memory. The customer service reps are great. However, my first order was not processed correctly, so I am a bit concerned about using Dropshipman long term.
Hello Gua Sha Goodies,
Thank you for your honest feedback! We appreciate you taking the time to share your experience with us. While we’re glad to hear that our customer service team has been helpful, we understand your concerns and are committed to making things smoother for you. We're constantly working on improving our platform’s usability to make order processing more intuitive and reliable. Your feedback helps us identify areas where we can do better. If you ever need any further assistance, we’re always here to support you and ensure a seamless experience moving forward. Thank you again for your patience and trust in us!
Best regards,
Dropshipman Support Team
It is a perfect experience, but the only drawback is that its prices are very expensive when compared to AliExpress.!
So its work is similar to DSers and others, so there is nothing has been added to it !!
Hi NM Brand24,
Thank you for your honest feedback! We're thrilled to hear you had a great experience using our app. 😊
We understand your concern about pricing compared to AliExpress and appreciate the comparison to other platforms like DSers. Kindly take note that once you fulfill the order to Dropshipman, you can ask for a discount from your personal sales agent.
That said, your input about differentiation is important to us. We're constantly working on new features and improvements to ensure our platform not only meets but exceeds your expectations. If there's anything specific you'd like us to add or improve, we’d love to hear your suggestions!
Your feedback helps us grow, and we’re grateful for your insights. Thank you for being part of our community! 🙌
Best regards,
Dropshipman Support Team
This app is a total gamechanger for anyone who wants to get into dropshipping. It's extremely easy to use and very well organized — finding and importing your desired products from Temo couldn’t be simpler.
If you're serious about building a dropshipping business, this tool is a must-have. Sure, it takes a bit of setup and personal tweaking to import products the way you want, but that effort truly pays off. The result is a clean, professional-looking shop that feels high quality.
I’m rebuilding my entire store with Dropshipman — and I’m loving it!
Hello Gymbull,
Thank you so much for your amazing feedback! We’re thrilled to hear that Dropshipman has been a gamechanger for you and that you’re loving the experience of rebuilding your store with us.
If you ever have any questions or need any assistance, please don't hesitate to reach out. We're always here to support you every step of the way!
Thanks again for choosing Dropshipman!
Best regards,
Cassie | Dropshipman Support Team
We have experienced many problems with this app recently:
Our agent is on holiday too often, and no one is assigned to replace her, so they are off.
We started to receive customer complaints about poor quality products, and their quantity inspections need to be fixed as promised.
Tracking codes need to be updated accurately. Some orders are lost.
Hello,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear about the challenges you've been facing. We understand how important reliable support, quality control, and accurate tracking are for your business.
Regarding the concerns you've raised:
Agent Availability: We apologize for the inconvenience caused by the frequent unavailability of your assigned agent. Our team is actively working on ensuring that all agents' roles are properly covered during their time off to avoid any service interruptions.
Product Quality and Inspections: We take product quality seriously, and we’re sorry to hear about your customer complaints. Please rest assured that we are addressing the issue with our suppliers to ensure better quality control and quantity inspections as promised.
Tracking Updates and Lost Orders: We understand the frustration with tracking code accuracy and lost orders. Our team is investigating the situation to improve the reliability of our tracking system and reduce any future issues.
One of our agents has already reached out to you via email to discuss these matters in more detail and find solutions that will best support your business moving forward. Please check your inbox, and feel free to reply if you have any further questions or concerns.
We truly appreciate your patience and understanding as we work to resolve these issues.
Best regards,
Dropshipman Support Team
Le traitement des commandes est beaucoup trop long et ma clientèle ne souhaite plus acheter, donc je désinstalle cette application
Bonjour,
Merci d'avoir partagé vos commentaires avec nous. Nous nous excusons sincèrement pour tout inconvénient causé par les retards dans le traitement des commandes. Votre expérience est importante pour nous et nous comprenons la frustration qu’elle a provoquée.
Nous travaillons activement à l'amélioration de nos délais de traitement afin d'assurer un service plus fluide et plus rapide à tous nos clients. Votre contribution est inestimable pour nous aider à apporter ces améliorations.
Même si nous sommes désolés de vous voir partir, nous espérons qu'à l'avenir, vous envisagerez de nous donner une autre chance. De plus, l'un de nos agents commerciaux vous a contacté à ce sujet.
Merci de votre compréhension et d'être un client apprécié.
Cordialement,
Équipe d'assistance Dropshipman
