Dropshipman: Easy Dropshipping
Spełnia najwyższe standardy Shopify w zakresie płynności, łatwości użytkowania i korzyści dla sprzedawcy
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Really bad app. Worthless app and far away to be compared to others. They are so greedy for a bad service. No customer service
Hello Allmartdeal,
We sincerely regret to learn of your unsatisfactory experience with our app. Please accept our deepest apologies for any inconvenience you may have encountered. We genuinely value your feedback as it guides us toward making significant improvements to our service.
Our support team has already initiated contact with you through email to address the issues you faced while using our app. Rest assured, we are committed to resolving these concerns promptly and effectively.
Your insights are integral in identifying areas for enhancement and ensuring a more seamless user experience. We acknowledge your frustration and are dedicated to refining both the app's functionality and our customer support services.
Should you have any specific matters you wish to discuss further, please don't hesitate to reply to our email or contact our live chat support. Your contribution is invaluable, and thank you for bringing this matter to our attention.
Best regards,
Dropshipman Support Team
DO not recommend. This supplier isn't really the supplier and the inventory quantities isn't acccurate. I've had to issue 4 refunds today alone because the inventory numbers are way off. It'll show 9999 when there is literally NO STOCK AT ALL with long back order times. You will lose business if you use this app. BEWARE!
Hello Gym Girl Era,
We sincerely appreciate you taking the time to share your feedback with us. We genuinely apologize for the inconvenience and frustration you've experienced with our service. Your concerns are important to us, and we take them seriously as we strive to improve our platform.
We understand the impact that inaccurate inventory information can have on your business, and we want to assure you that we are actively addressing this issue. Our team is working diligently to enhance our system's accuracy and reliability to prevent such situations in the future.
We would like to extend our apologies for the four refunds you had to process today. We understand the time and effort involved, and we are committed to making the necessary adjustments to prevent this from happening again. Your experience serves as a valuable lesson for us, and we are using it to implement immediate improvements.
We would appreciate the opportunity to connect with you directly to gather more details and any additional insights you may have. Our dedicated representative has reached out to your provided email address, and we look forward to your response at your earliest convenience. Your input is crucial to our ongoing efforts to enhance our platform and provide a better service for our users.
Once again, we sincerely apologize for any inconvenience you've faced, and we value your feedback as it helps us improve and deliver a better experience for all our users.
Thank you for bringing this to our attention.
Best regards,
Dropshipman Support Team
This is an updated review. They were amazing for about 2 weeks; and then as the months continued they have gotten worse and worse and now they are messing with my overall business.
NEVER EVER USE DSM.
It is the worst service I've ever used. I went through 3 different agents because they each got lazy and forgot to source or send out my packages!
Please stay away from dsm. But do whatever you like, I warn you to use this platform with great caution. Many people have similar stories to mine and have been scammed.
Right now I am awaiting 15 orders I placed in October to be shipped to my customers now in December.
I warn you, you've been warned. Stay away from this garbage service.
Hello GEMINI BY GUY,
We are touched knowing that you appreciate our service! It's always our pleasure to provide the best quality support that you deserve. On behalf of the Dropshipman team, I want to say thank you for trusting us. We value you and your business, and we promise to do our very best every day to serve you better! We look forward to being of your service on your next endeavor.
Cheers to more success!
Angel-Dropshipman Team
This app wasted 4 month of work for me ! The app has many issues the first slow page loading which makes the navigation experience very bad and add more delay times to open and re open the pages refreshing he pages ..sometimes i wait 3-5 mins sometimes less sometimes more...Another issue is that i have clearly added the shipping cost o the products and yet the App is not adding them ...when contacted the customer service...more than 10 days and yet to figure out where is the problem ......the rest is just outdated bug app...4 months of work gone in the wind...starting over using different App..why this should happen to me !!
Thank you very much for your feedback. Please accept our sincere apology for any inconvenience this has caused you. We will make sure to improve our service and improve our app more so we can meet your needs. If you have concerns, please feel free to contact us.
Best Regards,
Dropshipman Team
Dropshipman's fulfillment service was a complete disaster. Both of my orders were excessively delayed, causing my customers to cancel. Despite paying for faster shipping, Dropshipman failed to meet the deadlines. Their customer service was atrocious, taking three days to respond. I received no refund for the failed orders, compounding my financial losses. Avoid Dropshipman unless you're willing to risk losing money and customers. Their inability to fulfill orders and lack of customer support make them a terrible choice for fulfillment services.
Hello Kuzcart,
Thank you for bringing your concerns to our attention, and we sincerely apologize for the negative experience you encountered with our fulfillment service. We understand the frustration caused by the delays in your orders and the subsequent cancellation by your customers.
We take full responsibility for the issues you faced and acknowledge that our performance fell short of expectations. We deeply regret the inconvenience this has caused you and the financial losses incurred as a result.
In light of the challenges you faced, we would like to offer our sincerest apologies and make it right for you. One of our representative reached out to you directly to discuss further the issue.
We truly appreciate your feedback as it helps us identify areas for improvement and reinforce our commitment to delivering a reliable and customer-centric service.
We understand that your trust has been compromised, but we assure you that we are actively working to rectify these issues and regain your confidence.
Once again, please accept our apologies for the inconvenience caused, and we hope to have the opportunity to make things right for you.
Sincerely,
Dropshipman Support Team
Hello everyone, I'm here to express and to help Shopify stores owners avoid this APP at 1000 % if possible, from End of February I been dealing with lots of customers complaint and returns due to product damage which since to be not inspected from the team in this warehouses. also I'm still waiting for money to be refund to my account from the beginning of March because they did not Fulfill the orders also they are orders from beginning of march that they have created the shipping labels but the products does not move from the carriers due to all this circumstance I'm issuing customers credits and refund on a daily basis. I want to be fair and also let everyone know that I have selected DHL shipping to provide my customers a fast shipping & delivery and even I paid from my own money for this this people do not care and send my products with regular YunExpress for 8-15 days when I select 4-9 days. also I have many many pictures of products shoes missing shoelaces, product damage, wrong sizes wrong items, wrong colors an so on. I wish I can update the picture for evidence. also they owe me lots of money that need to be refund it but they just do not care and have not refund my money for orders from a month ago.
Thank you very much for your feedback. Please accept our sincere apology for any inconvenience this has caused you. We will make sure to improve our service and improve our app more so we can meet your needs. If you have concerns, please feel free to contact us.
Best Regards,
Dropshipman Team
We have experienced many problems with this app recently:
Our agent is on holiday too often, and no one is assigned to replace her, so they are off.
We started to receive customer complaints about poor quality products, and their quantity inspections need to be fixed as promised.
Tracking codes need to be updated accurately. Some orders are lost.
Hello,
Thank you for taking the time to share your feedback. We're genuinely sorry to hear about the challenges you've been facing. We understand how important reliable support, quality control, and accurate tracking are for your business.
Regarding the concerns you've raised:
Agent Availability: We apologize for the inconvenience caused by the frequent unavailability of your assigned agent. Our team is actively working on ensuring that all agents' roles are properly covered during their time off to avoid any service interruptions.
Product Quality and Inspections: We take product quality seriously, and we’re sorry to hear about your customer complaints. Please rest assured that we are addressing the issue with our suppliers to ensure better quality control and quantity inspections as promised.
Tracking Updates and Lost Orders: We understand the frustration with tracking code accuracy and lost orders. Our team is investigating the situation to improve the reliability of our tracking system and reduce any future issues.
One of our agents has already reached out to you via email to discuss these matters in more detail and find solutions that will best support your business moving forward. Please check your inbox, and feel free to reply if you have any further questions or concerns.
We truly appreciate your patience and understanding as we work to resolve these issues.
Best regards,
Dropshipman Support Team
I am dissatisfied, the application does not work as it should. When I try to order, I get the error "order failed" and "address not verified by Aliexpress". Thank you for this integration. My problem is still there and I don't know how to get rid of it.
Hello, funkcjonalnegadzety.pl!
Thank you for using our app, DSM-AliExpress Dropshipping, and we received your honest feedback on the Shopify App Store. We are committed to making our APP better and more user-friendly. Our team would love to arrange a conversation with you and make things right. Your support and encouragement inspire and allow us to make improvements for the better. We anticipate hearing from you. Take care always!
Best regards,
Dropshipman Support Team
Run For your life ---> too late in delivery and unexpected and not-agreed-on Payments and fees.
After using Dropshipman for over 20 orders, an unexpected turn left me astounded. A week after payments were made, an agent named Nicole reached out, explaining a mix-up with their factory and a shipping dilemma that suddenly demanded an extra $50 per order for shipping. This miscommunication on their part meant I was facing an unplanned $1050 additional expense for 21 orders. In over two decades of business, I've never encountered such a blunder. This oversight led to over $1800 in losses for me. Honestly, reconsider if you're thinking about using Dropshipman. It's been a lesson in vigilance and the unforeseen costs of mismanagement.
Never Ever again.
Hello Little OneSie,
We are extremely sorry to hear about your experience. We value your feedback, and are committed to addressing the issues you've raised to improve our services. Please rest assured that we are taking steps to prevent such mishaps in the future. If you have any further concerns or would like to discuss this matter in more detail, please feel free to contact us directly. We sincerely apologize for any inconvenience caused, and we hope to have the opportunity to make things right for you. Thank you for working with Dropshipman!
Best regards,
Dropshipman Support Team
Ok folks, so I have deleted my 5 stars review to post this 1 star review. So far this app is the worst app I have used to dropship. I have provided 5 stars rating because I was asked by the customer service to, so it was a mistake to give a rating before trying their service. So my experience with this worthless app is that I made a test order, and it was delivered to my home after 19 days (They indicated that delivery time is 10-15 days) so totally a very bad experience and I wouldn't recommend it at all, I have had better experience and faster shipping ordering through aliexpress itself didn't take that time !!!
So I am updating my review and giving you guys 1 star and uninstalling this app and never ever ever going to install it again.
Good Bye
Hello, Shop Stop!
Thank you for using our app, DSM-AliExpress Dropshipping, and we received your honest feedback on the Shopify App Store. We are committed to making our APP better and more user-friendly. Our team would love to arrange a conversation with you and make things right. Your support and encouragement inspire and allow us to make improvements for the better. We anticipate hearing from you. Take care always!
Best regards,
Dropshipman Support Team