Dropshipman: Easy Dropshipping
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ZERO STARS ! ️0️⃣
PATHETIC SERVICE
PATHETIC SHIPPING TIME FRAMES
PATHETIC IRRESPONSIBILITY
PATHETIC IN EVERY MEASURABLE WAY !
UNBELIEVABLE THEY STAY IN BUSINESS !
THIS COMPANY IS ZERO STARS STRAIGHT ACROSS THE BOARD !
PITIFUL AND PATHETIC !
IT'S AMAZING TO ME HOW THEY CALL THEMSELVES A BUSINESS, HOW THEY STAY IN BUSINESS, AND HOW THEY CAN POSSIBLY HAVE SO MANY CLIENTS THAT DEPEND ON SUCH A PITIFUL, IRRESPONSIBLE, FALSE INFORMATION PROVIDING COMPANY❗
WHERE DO I EVEN START ? LET'S START WITH SHIPPING, ...NO MATTER WHAT IS STATED ANYWHERE ON THEIR PLATFORM THEY DO NOT EVEN POSSESS THE CAPABILITY OF GETTING AN ORDER TO YOUR CUSTOMER ANY FASTER THAN AT LEAST 17 DAYS. IN MOST CASES IT'S GOING TO TAKE CLOSER TO 20 TO 30 DAYS FOR YOUR CUSTOMER TO RECEIVE EVEN JUST A SINGLE PIECE ITEM, LIKE A SHIRT FOR EXAMPLE. MY MOST RECENT ORDER I PAID FOR 7 TO 12 DAYS SHIPPING AND ACTUALLY PAID A LITTLE EXTRA TO GET IT THERE FASTER BECAUSE 12 DAYS IS ALREADY UNACCEPTABLE TO A BRAND NEW CUSTOMER PURCHASING ON YOUR WEBSITE FOR THE FIRST TIME.... AFTER 14 DAYS MY PRODUCT HAD NOT EVEN LEFT CHINA, THE SOURCING COUNTRY.. UPON CONTACTING MY INCOMPETENT SALES REPRESENTATIVE , RACHEL ( WHO OFFERS NOTHING BUT EXCUSES ON EVERY SINGLE SOLITARY ORDER THAT SEEMS TO GO ASTRAY, ) I WAS THEN TOLD THE ORDER WAS SLATED TO BE RECEIVED BY MY CUSTOMER AROUND DECEMBER THE 5TH... DO THE MATH ON THIS ONE PEOPLE. ORDERED ON NOVEMBER 11TH SCHEDULED DELIVERY DATE DECEMBER 5TH..!!
REALLY ??
THIS WAS A SINGLE PIECE HOODIE SWEATSHIRT.. I PAID FOR 7 TO 12 DAYS SHIPPING. ACCORDING TO MY ACCOUNT REP RACHEL THIS ITEM WILL TAKE 24 DAYS TO ARRIVE TO MY CUSTOMER.. IT WAS ORDERED ON NOVEMBER 11TH BEFORE THE HOLIDAY SHOPPING ONSLAUGHT REALLY BEGAN.. SO LET'S EXAMINE THIS HONESTLY,.. YOU ARE A BUSINESS OWNER AND YOU HAVE A CUSTOMER ORDER FROM YOUR WEBSITE ON THEIR VERY FIRST ORDER, THEY ORDER A SINGLE PIECE HOODIE SWEATSHIRT AND IT TAKES 24 DAYS FOR THEIR ITEM TO ARRIVE...LOL ..NOW TELL ME REALISTICALLY HOW POSSIBLE IS IT THAT YOU ARE EVER EVER EVER GOING TO RECEIVE A REORDER FROM THAT CUSTOMER EVER AGAIN !
I HAVE PROCESSED AROUND 140 ORDERS THROUGH BOTH OF MY STORES, I CAN SAY CERTAINLY THERE HAS BEEN A PROBLEM WITH AROUND 85% OF THOSE.. OUT OF STOCKS.. CUSTOMER CANCELED AFTER WAITING SO LONG FOR DELIVERY.. SHIPPING TIME FRAMES ARE NEVER EVER MET, EVEN IF YOU PAY EXTRA.. THEN WHEN THE SHIPPING TIME FRAMES ARE NOT MET YOU DO NOT GET YOUR MONEY BACK... YOU HAVE HUNDREDS IF NOT THOUSANDS OF ITEMS SHOWING ON THEIR PLATFORM THAT ARE SUPPOSEDLY AVAILABLE FOR THE BUSINESS OWNER TO IMPORT INTO THEIR STORE BUT OH WAIT !! WHEN YOU ACTUALLY HAVE AN ORDER ON ONE OF THOSE ITEMS DROPSHIPMAN IS ACTUALLY CHASING THEIR TAIL TRYING TO LOCATE THE ITEM THAT THEY SUPPOSEDLY HAD AVAILABLE ON THEIR PLATFORM IN THE FIRST PLACE, BECAUSE THEY DON'T HAVE IT IN STOCK AT ALL !
THIS IS THE CASE ON EVERY SINGLE ORDER I GET IT SEEMS. I'M AN EXTREMELY LOW VOLUME STORE WITH TWO SHOPIFY STORES BOTH BEING NEW, BUT WITH 140 ORDERS BETWEEN THE TWO STORES THIS IS ABSOLUTELY MY EVERY SINGLE TIME EXPERIENCE.. I'M ON THE FREE PLAN SO I GET TREATED LIKE AN ALIEN BECAUSE I'M NOT PAYING FOR A PAID PLAN AND WHO WOULD WITH SERVICE SO WORTHLESS ?
ON THE FREE PLAN YOU USED TO GET UNLIMITED IMPORTS PER DAY TO BRING NEW ITEMS INTO YOUR STORE, WHICH NOW I REALIZE IS SILLY ANYWAY BECAUSE NONE OF THOSE ITEMS ARE GOING TO BE AVAILABLE... BUT SINCE THEN THEY CHANGED IT TO THREE ITEMS PER DAY FROM THE UNLIMITED.. THREE ITEMS PER DAY REALLY ? MY STORES ARE VARIETY STORES AND CARRY A MASSIVE INVENTORY HOW AM I SUPPOSED TO KEEP MY INVENTORY FRESH AT THREE ITEMS PER DAY ?
OH BUT WAIT IT'S EVEN WORSE !!... RECENTLY ONE OF THE CHAT LINE SUPPORT GIRLS AVA MISINFORMED ME THAT THE RULE HAD CHANGED BACK FROM THREE ITEMS A DAY TO 10 ITEMS PER DAY AND I WAS HAPPY, ONLY TO FIND OUT LATER SHE MISINFORMED FOR ME AND NOW IT IS 10 ITEMS PER MONTH NOT DAY...LOL DOING THE AVERAGE OF 4 WEEKS IN A MONTH, THAT ALLOWS YOUR BUSINESS TO BRING IN 2.5 ITEMS PER WEEK HOW IS A VARIETY STORE SUPPOSED TO SUSTAIN A BUSINESS BRINGING IN ONLY TWO NEW ITEMS PER WEEK ?
THE GIRLS OPERATING THE 24/7 CUSTOMER SUPPORT CHAT LINE ARE TRAINED TO TELL YOU YES ON ANYTHING, PERIOD BECAUSE THEY DON'T HAVE THE KNOWLEDGE OR AUTHORITY TO ACTUALLY ADDRESS ANY OF YOUR CONCERNS AND THEY ARE HANDLING SEVERAL PEOPLE AT THE SAME TIME ALWAYS AND THEY ARE TRAINED TO JUST GET YOU OFF THE LINE SO THEY CAN GO TO THE NEXT CUSTOMER
IT'S LIKE A GIFT FROM GOD WHEN AN ORDER GOES THROUGH WITHOUT A HITCH BECAUSE THAT'S AROUND 15% OF THE TIME.. I NOW HAVE TO DUMP THIS COMPANY AND REPLACE THEM WITH SOMEBODY ELSE AND BOTH OF MY STORES HAVE OVER 3000 ITEMS IN THEM.. IMAGINE THE TASK IT'S GOING TO TAKE ME AND THE TIME IT'S GOING TO TAKE ME TO DO JUST ONE OF MY STORES OVER WITH A NEW SUPPLIER BECAUSE THIS COMPANY IS CLEARLY INCOMPETENT TO SUSTAIN MY BUSINESS !
IF YOU WERE EVER CONSIDERING USING THIS COMPANY FOR YOUR
DROP SHIPPING BUSINESS.....
RUN THE OTHER WAY FAST !
AFTER THIS REVIEW WAS READ AND REPLIED TO, THERE IS SIMPLY NOTHING OFFERED BUT MORE EXCUSES TO TRY TO JUSTIFY AND EXPLAIN THE PREVIOUS EXCUSES THAT WERE ALREADY USED AS EXCUSES IN THE FIRST PLACE.
IF YOU WANT TO HEAR THE DEFINITION OF COMPLETE IGNORANCE....
THE RESPONSE I GET FROM DROPSHIPMAN HERE IF YOU CAN BELIEVE AFTER ALL THIS DISPLEASURE THAT I'VE EXPERIENCED ,THEY ARE SUGGESTING THAT I UPGRADE TO A PAID PLAN ❗
OH MY GOD , WHAT IGNORANCE !!
THAT'S LIKE THROWING MANURE IN YOUR FACE... WE'RE NOT GOING TO SATISFY YOU OR ANYTHING LIKE THAT BUT WE'RE GOING TO ASK YOU TO PAY FOR MORE TERRIBLE, UNACCEPTABLE, PATHETIC SERVICE❗
Hello Topseat Variety Store,
Thank you for your feedback, and we sincerely apologize for the inconvenience you've experienced. We take your concerns seriously and are committed to addressing them to ensure we provide better service moving forward.
Order Fulfillment and Inventory:
We understand the frustration caused by delays in order processing and inventory issues. To minimize stockouts and improve fulfillment times, we can arrange pre-stocked items for your store. This will help reduce handling time and ensure more efficient order processing.
Product Limits:
We recognize that product availability is crucial to your business. Since we operate on a subscription model, we recommend upgrading to a higher-tier plan to access more product imports and additional features. To assist you, we would be happy to offer a free trial of an upgraded plan, so you can evaluate the benefits firsthand.
After-Sales Service:
Regarding your concerns with after-sales service, we assure you that for orders where we are responsible, we will process refunds according to our refund policy. Please feel free to reach out to us if any orders qualify, and we will make sure to handle them promptly.
Customer Support and Agent Experience:
We deeply regret that we did not meet your expectations with our customer support. We are committed to improving this aspect of our service and will continue working on providing better support to all our merchants.
We hope to maintain our cooperation in the future and will work even harder to serve you better. If you have any further concerns, please don’t hesitate to reach out to us.
Thank you for your understanding.
Sincerely,
Dropshipman Support Team
Thank you for your help today! You were very attentive and made sure all my questions were answered clearly. I really appreciate your effort and support! Ava I am so happy today and I had best experience with Ava
Hello Fidow Boutique,
Thank you so much for your kind words! We're thrilled to hear that you had an excellent experience with our customer service. Giving you best support and to help you is always our goal, and it’s great to know we met your expectations. If you ever need anything in the future, don't hesitate to reach out!
Best regards,
Dropshipman Support Team
Ava was very helpful and walked me through step by step on how to add varients into my shopify product page. She was really kind and responded quickly! Amazing help from her!
Hello velocitypets,
Thank you so much for your feedback! We’re thrilled to hear that Ava was able to guide you step-by-step with adding variants to your Shopify product page. We’re proud to have team members like her who are not only knowledgeable but also quick to respond and genuinely kind. If you need any more assistance, don’t hesitate to reach out—we’re here to help!
Best regards,
The Dropshipman Support Team
I had a query about the packaging of the products.
I got a very quick respond through the app. Straight to the point, good information, very polite. I'll definitely use the app again for any future queries.
Hello NightskyASMR,
Thank you so much for your wonderful feedback! We're excited to hear that you are happy with our quick and polite assistance regarding your question about packaging. Your satisfaction is our top priority, and we look forward to helping you again soon!
Thanks again for choosing Dropshipman!
Best regards,
Dropshipman Support Team
I'm new to Dropshipman and I'm teaching my self how to move through the app and set up a store on Shopify. I used the chat function today for some assistance and received great service from "Joe"...super fast and courteous. I won't hesitate to reach out for help as needed.
Hello Shop Fur Joy,
Thank you so much for your feedback, and welcome to Dropshipman! 😊 We're thrilled to hear that you're finding your way through the app and setting up your Shopify store. It’s fantastic to know that Joe was able to assist you quickly and courteously—I'll be sure to pass along your kind words to her.
Don’t hesitate to reach out whenever you need help. We’re always here to support you on your journey!
Best regards,
Dropshipman Support Team
The manager introduced themselves and are quick to respond to any questions you may have. Dropshipping also, has a variety of styles and beyond to choose from their catalog. Very easy to manage the products that you like and choose to your store on Shopify from Dropshipping. Thank you Dropshipping and Shopify. ❤️
Hello JET UP,
Thank you so much for your kind words! We’re delighted to hear that you’re pleased with our dropshipping service, especially the products available in the Dropshipman catalog. Offering a diverse selection at competitive prices with exceptional customer service is our top priority, so it’s wonderful to know we’re meeting your expectations. We truly value your recommendation and look forward to supporting your business further!
Best regards,
Dropshipman Support Team
It's a bit cumbersome. I am always having to go on chat to process orders. Hopefully over time I will be able to navigate it by memory. The customer service reps are great. However, my first order was not processed correctly, so I am a bit concerned about using Dropshipman long term.
Hello Gua Sha Goodies,
Thank you for your honest feedback! We appreciate you taking the time to share your experience with us. While we’re glad to hear that our customer service team has been helpful, we understand your concerns and are committed to making things smoother for you. We're constantly working on improving our platform’s usability to make order processing more intuitive and reliable. Your feedback helps us identify areas where we can do better. If you ever need any further assistance, we’re always here to support you and ensure a seamless experience moving forward. Thank you again for your patience and trust in us!
Best regards,
Dropshipman Support Team
As a new user, I needed the advice of customer service through the Live Chat. Mariadel not only understood what I needed, but provided a screenshot with details on how to resolve my issue. Her product knowledge, patience and overall professionalism made my experience quick and easy!
Hello The Bargain Bloom,
Thank you so much for sharing your experience with us! We’re thrilled to hear that Mariadel could provide the support you needed and guide you through with clear instructions and a screenshot. We’re proud to have team members like her who prioritize knowledge, patience, and professionalism. If you need further assistance, we’re just a message away and always happy to help!
Best regards,
The Dropshipman Support Team
Very user friendly and the support team is amazing! Muriadel helped us a lot with the questions we had about the whole process. They reply quickly and they are very friendly.
Hello Muuah Muuah,
Thank you so much for your kind review! 😊 We're thrilled to hear that you find our platform user-friendly and that our support team, especially Mariadel, was able to assist you with your questions. Quick and friendly responses are what we strive for, so it’s great to know we’ve hit the mark. If you ever need anything else, we’re always here to help!
Best regards,
Dropshipman Support Team
compared to majority of the other sites like CJ, autoDS, zopi, spocket, and dsers - because i have used them all. this one is by far the most developed one when it comes to get the products and put them on the store as compared to the other ones you have to follow several steps to do something this one did without asking maximizing the productivity by 5%
Hello Ctrl + Alt : Smarter Living,
Thank you for your fantastic review and for sharing your experience! We're thrilled to know that you find our app more developed and streamlined compared to other apps. Making product sourcing and setup as efficient as possible is our priority, and we're so glad to hear that it’s helping boost your productivity by 5%. We’ll keep working to bring you even more value and efficiency. Thanks again for choosing us for your business!
Best regards,
Dropshipman Support Team