Monimo: Product reviews app

Worst customer service for an app that I have experienced in all of my time on shopify. On average you wait at least a week for anything to be actioned, most my messages are either left on read, or take weeks to reply.

Reviews don't display properly, if you have a 4.5 star product, it will always show as 5 full stars and not 4 and 1/2 stars, so it looks dodgy having all 5 star products showing. There is no trust badge, and limited range of showing review features. Very generic app.

To any new store, invest carefully in a review app prior to starting! This is not the right choice for a growing store. If you are a dropshipping store that purely uses other platforms to pull reviews, than this is fine, but for anything more than that, use proper review apps.

I have also just updated my theme, and the reviews and stars are not showing on any pages but the product page. I have messaged and messaged non-stop, and still after a week or waiting, I am still waiting for any action to fix it or even just responses! I am full of regret for getting this app in the beginning, I will be looking for another review app.

It works really well. The only problem is that it did not recover previous reviews that are already on your product page.

Very good app. Would recommend it to anyone looking to add reviews to your products to boost sales and credibility.

Installing it right now for the first time. This is going to be my first review app as well. Let's see how it goes.

great app! there was an issue and i sent them a msg, got a reply very fast. customer service is great. patient. finally solved the issue. thanks a lot!