Alipay+ (Direct by Antom)

Alipay+ (Direct by Antom)

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2022년 3월 18일

Cannot update Registration Country/Region when apply Cashier Payment.
Sent the screenshot to the support team, but no reply.

Govita香港官方網上商店
홍콩(중국 특별행정구)
앱 사용 기간 3개월
답글 Alipay개 2022년 5월 25일

Hi Govita, we are sorry to hear that. Please send your issue to "global.service@alipay.com" with your store name on the title, we will make sure our support team addresses your concerns. Thank you.

2022년 8월 4일

APP claims to be free but there is a monthly subscription after a short trial period. Would have been more helpful if potential costs were explained upfront before installation and application for merchant payment.

Goods of Desire
홍콩(중국 특별행정구)
앱 사용 기간 대략 3시간
답글 Alipay개 2022년 8월 4일

Hi Goods of Desire,

Thanks for your question and interest to use our app! Our app does not charge a monthly subscription fee nor do we offer a trial period, I think you were using Alipay from a different provider. We charge a processing fee as a % of the total processed volume. When installing our app, you will fill up an online agreement in which we list our pricing there.

There are other providers on Shopify that provides Alipay and they may be charging a different fee. This app listing is the official Alipay app referred as "Alipay (Direct)" if you search under payment provider. We do not charge a monthly fee. But we can't speak for other providers' fees when they provide Alipay.

Hope you are still able to use Alipay. If you have any further questions please feel free to contact us at global.service@alipay.com.

Regards,
Alipay

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