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Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a frustrating experience.
As I can see the app is not configured in your theme and due to that you are facing an issue. Each and every theme has different code structure and due to that in some cases we have to configure the app manually.
I request you to reinstall the app and we will configure the app for you ASAP. Hopefully you can see from our other reviews, your situation is the exception and far from our usual high standards. This makes us all the more keen to make sure this gets resolved and doesn’t happen again.
We have live chat with the app and our support agent is available 24*6 days a week for you. If you want me to configure the app in your theme then please send me an email on chirag@cirklestudio.co