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Good customer support service!
Quick, reliable support.
Honestly, it's not the most user friendly BUT the customer service is super helpful, patient and kind. They help guide and fix ALL my problems. But will continue to use this app.
I have been trialling the app and I have found the help and support great. The only reason I didn't give it a 5 star is I am trying to figure out the best offers that will convert and look good. I have had some learning and technical issues however support have always been available and easy to contact to fix it.
Have not used it yet, but Manoj was a huge help in getting it set up the way I needed. Stayed with me until my concerns were resolved. He was great.
You may want to consider changing the term "draft orders" in the set-ups because it makes people think they have to manually input the order for the codes to work...not your intention so maybe clear up that language....
Hello Dear Admin,
Thank you for your review. I just share this with our team and the technical team is update it immediately. After update that I hope this makes sense and now the user will not get confused.
Please do not hesitate to contact me if I can be of any further assistance / provide further information on this matter and I feel elated on it.
Our company is fairly new to using this app on our POS in stores. I had several questions about the functionality of this app, and Chirag went above and beyond to help answer all of my questions! He was very knowledgeable and patient as he trained me and my store. Was very impressed with the service we received and look forward to continuing to use AIOD.
Good App. Kudos to the service. Really appreciated the team taking the time and effort in helping me with my queries.
We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone. Thank you so much.
Liking this app a lot so far. Installed it to be able to combine automated (BOGO) discounts and discount codes/stack discounts. Fairly painless to install, very customizable, and the team has been very quick to help me get it just right for my store/theme. I tried a few other similar-sounding plugins, but this is really the first one I found that lets me run multiple automated offers and/or stack on a discount code at a reasonable cost.
There are so many options for sales and discount that you can apply to your store for free. Tho the app still has more to improve, their support are really attentive and will assist you on the discount settings that you'd like to add on your shop. Recommended to try as it's easy to use and esp you can use all for free.
We are grateful that you took the time out to leave us a review.
Please share improvements with us on support@cirklestudio.co. We love to hear about that. We will take an action on it and give you full satisfaction. Waiting for your email.
A very good app with excellent support. I would give a 5star but in my opinion there some more automations should be added to be perfect. But once more, function and supprt are excellent
Thanks for the honest feedback! We’re constantly striving to improve our app functions, so we’ll definitely take your suggestions into consideration.
A little difficult to understand the instructions for manual installation, more guidance on the ideal locations to insert code snippets would be very helpful! Great customer service however, and fast response time during business hours. So far integration has gone smoothly.
Hi Kai, Thank you so much for this review. We really appreciate you being a user. We’re here for you anytime.
As per the different code structures of the theme and developer, the manual instruction is different for each theme which is really hard to manage. Here we describe the manual configuration https://www.cirklestudio.co/shopify-app/discount-app-configuration/ which is works in 70% of cases but still for 30% (Complex code structure) a developer can configure the app using this instruction.