hanni | the weighted razor
We have had an amazing experience with Aloro because they are able to truly function as an extension of our team. Onboarding was painless since they did their research, and understood so much of our brand right from the start. We didn’t have to give them the usual customer service training about how we’d like to speak to our customers — their communication style is always friendly, helpful, informative, and positive. They are extremely proactive (eg. finding solutions on their own, staying on top of the email and social media updates we share) but also very communicative with us on slack, if they are ever unsure of how to proceed, they immediately reach out to get feedback from us. Our customers love the high-touch relationship they develop with Aloro textperts, and we love how they partner with us to drive our business goals. Highly recommend!
Aloro has been a true game-changer for our business, and has taken communication with our customers to a level we never thought possible. Aloro's Textperts are phenomenal -- able to address concerns and answer questions in real time, significantly improving conversion and customer satisfaction. We've been able to develop meaningful, long lasting relationships with our customers -- many of whom now know us on a first name basis! The results speak for themselves -- higher conversion rates & abandoned cart recovery rates, increased repeat customer rate, and longer subscription LTV. We couldn't be happier.
Aloro’s approach is unique, and our customers love the service. We’re impressed by the quality of conversations their experts have on our behalf - they are really part of our team. In addition to results, Aloro has helped us make significant progress in our customer experience approach. We highly recommend Aloro’ services to anyone who wants to deliver a high-quality experience with their customer base.
Gigi Clozeau - Jewelry
Aloro’s team has helped us take our communication with our clients to the next level. Their thoroughness, professionalism, and thoughtful responsiveness has had a greatly positive impact on sales and customer satisfaction.