Alpha+: Reviews and Design

Hi Carbon Free Tech,

Thank you for your review. Our review import feature has been loved by many of our users, and I'm happy to hear that it has helped boost your conversion rate. Please reach out to us anytime if you need any further assistance. We're here to help.

Best Regards,
AlphaReview Support Team

Hi Golden Queen,

Thank you for your kind words. We're doing our best to make collecting and managing reviews easier for every Shopify owner. I'm happy to hear that our service covers everything you needed as a new Shopify store. Please reach out to us anytime if you need any more assistance. We're here to help you out.

Best Regards,
AlphaReview Support Team

Hi there! Thank you so much for your thoughtful review and recommendation! We're more than happy to hear that you found AlphaReview superior to other apps you've tried. We are committed to providing the best support and ensuring that the users have a seamless experience. It's also great that we could assist you in enhancing your website with our review widgets.

Your feedback fuels our drive to keep improving and serving our users better. If you ever have any further questions or suggestions, please don't hesitate to reach out. We're always here to help!

Best Regards,
Amy
AlphaReview Support Team

Bonjour Quoriqo,

Merci beaucoup pour votre aimable critique ! Nous sommes ravis que vous ayez trouvé satisfaction dans les différentes fonctionnalités de notre application. Nous continuerons à travailler sans relâche pour vous offrir de meilleures fonctionnalités à l'avenir. Si vous avez besoin de fonctionnalités supplémentaires ou si vous avez besoin de notre aide, n'hésitez pas à nous contacter à tout moment.

Cordialement,
L'équipe de support d'AlphaReview

Hi there! Thank you for your invaluable review. It's good to hear that our support team was able to assist you swiftly. Our goal is to provide a seamless experience for all users, regardless of their technical background.

We're delighted to be your first choice for Shopify review app. If you have any further questions or suggestions, please don't hesitate to reach out.

Best wishes,
Amy
AlphaReview Support Team

Hi Quirkify,

Thank you for your invaluable review. We are thrilled to hear that our review import feature, widgets, and review request emails have been helpful to you. AlphaReview offers the most useful free features among all apps, and we are committed to providing the best service to help your business grow. If you encounter any challenges while using AlphaReview, please don't hesitate to contact us. We're always here to help.

Warmest regards,
AlphaReview Support Team

Dear TPS,

We regret any inconvenience you've experienced. At present, our service supports importing reviews from a variety of other review providers, such as Judge.me and Loox, via our 'Import Reviews from other reviews provider' feature. Unfortunately, as you've noted, we do not currently support the transfer of reviews from Shopify Product Reviews.

However, your valuable feedback has been noted, and we are actively working towards incorporating this functionality into our service as quickly as possible. In the meantime, should you encounter any issues with this process, you can send us the relevant file and we will be more than happy to assist with the review import on your behalf. We encourage you to reach out to us at any time!

In regard to your query about the information of the customer who left a review, at present, you can check the name of the reviewer from the 'Review Moderation List'. Additionally, we are working to develop a feature that will allow you to view further contact details, such as email addresses, in the near future.

We deeply appreciate you taking the time to share your thoughts with us. As a new app committed to the development of innovative features, we continuously strive to meet and exceed the expectations of our users. We pledge to continue to improve our services based on user feedback like yours.

Moreover, we want to reassure you that we offer chat support, so should you experience any issues while using our service, please do not hesitate to leave us a message. Alternatively, if you prefer to communicate via email, we also offer email support at support@alph.kr.

Kind regards,
Amy Choo
from Team AlphaReview

Thank you so much for your kind words! We're glad to hear that our support team could assist you promptly and that you're enjoying our app's features. We're continuously working to improve and offer the best possible experience to our users.

Regarding your request about displaying star ratings and review count under the product information, we are excited to announce that we've updated this feature! We're sure this enhancement will contribute to an even better experience.

If you have any other suggestions or need further assistance, feel free to reach out. We appreciate your feedback and recommendation!

Best Regards,
Amy Choo
AlphaReview Support Team

We apologize for the difficulty you experienced while using our app. We want to assure you that we are committed to making our app easy to use and convenient for our users.

In order to help you better navigate our app, we have created a user guide (https://alph.oopy.io/) that includes step-by-step instructions on how to use all of our features. Additionally, our support team (https://a-review.channel.io/) is always available to assist you with any questions or concerns you may have. If you have an urgent issue, you can also reach us by email at support@alph.kr.

We appreciate your feedback and are working to improve the user experience of our app. We will update our user guide as soon as possible to make it even more user-friendly. Thank you for considering AlphaReview, and we hope to hear back from you soon.

Amy Choo
Team AlphaReview