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AlphaReviews created a big amount of problems for us. We have several years of customer reviews saved and had some design changes and needed them re-uploaded and published. AlphaReviews CSV format is completely different from the Shopify CSV format (which makes no sense) and demanded a large amount of time having to adjust data and create new fields to match their requirements. After all that work, the publication failed anyways.
Also, the new reviews the shop receives doesn't even show from what customer or contact details. A complete waste of time.
Dear TPS,
We regret any inconvenience you've experienced. At present, our service supports importing reviews from a variety of other review providers, such as Judge.me and Loox, via our 'Import Reviews from other reviews provider' feature. Unfortunately, as you've noted, we do not currently support the transfer of reviews from Shopify Product Reviews.
However, your valuable feedback has been noted, and we are actively working towards incorporating this functionality into our service as quickly as possible. In the meantime, should you encounter any issues with this process, you can send us the relevant file and we will be more than happy to assist with the review import on your behalf. We encourage you to reach out to us at any time!
In regard to your query about the information of the customer who left a review, at present, you can check the name of the reviewer from the 'Review Moderation List'. Additionally, we are working to develop a feature that will allow you to view further contact details, such as email addresses, in the near future.
We deeply appreciate you taking the time to share your thoughts with us. As a new app committed to the development of innovative features, we continuously strive to meet and exceed the expectations of our users. We pledge to continue to improve our services based on user feedback like yours.
Moreover, we want to reassure you that we offer chat support, so should you experience any issues while using our service, please do not hesitate to leave us a message. Alternatively, if you prefer to communicate via email, we also offer email support at support@alph.kr.
Kind regards,
Amy Choo
from Team AlphaReview
Spent nearly 2 hours trying to figure out how to use this app and still couldn’t get it to pop up on my store. There’s also no visual way to edit widget that I’ve seen, everything is just words. Prefer easy to use apps. Uninstalling.
We apologize for the difficulty you experienced while using our app. We want to assure you that we are committed to making our app easy to use and convenient for our users.
In order to help you better navigate our app, we have created a user guide (https://alph.oopy.io/) that includes step-by-step instructions on how to use all of our features. Additionally, our support team (https://a-review.channel.io/) is always available to assist you with any questions or concerns you may have. If you have an urgent issue, you can also reach us by email at support@alph.kr.
We appreciate your feedback and are working to improve the user experience of our app. We will update our user guide as soon as possible to make it even more user-friendly. Thank you for considering AlphaReview, and we hope to hear back from you soon.
Amy Choo
Team AlphaReview