Also Bought

Hi Hygiene Hero Team,

Thank you so much for your honest feedback—we truly appreciate you sharing your experience.

While Also Bought uses automated logic to suggest products based on real customer behavior, we understand that certain items, like $0 gift products, shouldn’t appear in recommendations.

Yes, these products can be excluded by tagging them (e.g. “hidden recommendations” or “recommendations disabled”) or excluding them either directly through the app or in your Shopify admin. We're more than happy to help set this up if you need any assistance.

However, you can also automate the process using Shopify Flow to tag $0 products as soon as they’re created. Our team has shared some steps with you, but we’re always here to walk you through it.

Feel free to respond to any of our messages, start a chat, or let us know if you'd like to schedule a call. We're here to support you every step of the way!

We're here to help you get the most out of the app and ensure you have a great experience using it.

Wishing you all the best and hope to hear from you soon!

Warm Regards,

Code Black Belts Support Team

Hi Liberty Orchards Team,

Thank you for your valuable feedback; we truly appreciate it.

Regarding product recommendations, our system currently operates at the product level, meaning that creating manual bundles needs to be done individually for each product. However, if you’re seeking a more automated approach, our app provides filtering options that can recommend products based on same collection, product type, vendor, or tags that might better suit your needs.

As for the app stats, our team has already reached out to explain why the actual products aren’t reflected in the built-in stats. This isn’t due to us withholding the data, but rather due to limitations with Shopify. The data we receive is anonymized, and we gather stats via JavaScript calls to our servers. This is the reason why our stats feature serves as a small component within the app, designed mainly to help monitor trends and track overall performance.

We also understand your concern about tracking attributes. Unfortunately, this is Shopify-imposed information, and we have limited control over it. These details are never visible to customers, as they are private and intended solely for merchants. If they’re showing up on your packing slips, we suggest contacting your packing slip software provider to exclude this information from the "additional details" section.

Our team has already sent you an email with more information, and we hope you can take a moment to review it. If you have any further questions or need assistance, please don’t hesitate to reach out—we’re always here to help.

Thanks again, and we look forward to connecting with you soon!

Code Black Belt's Support Team