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This app is what we've been looking for, for months!
We have a huge catalog of products and we wanted to import all of the products as fast as possible. The support is very, very helpful in explaining some of the app features and in answering some of the questions regarding certain things. We definitely recommend this app to all sellers who are looking for a comprehensive solution on how to manage your Amazon Seller Account directly from Shopify, without even leaving the app! Great job guys and keep it up!
Good morning,
Thanks for taking the time to share your experience. We're so happy to receive your compliments and appreciation.
Our customer service is one of our priorities and we are glad to know that it has been helpful for the development of your project.
We would like to thank you again and please feel free to contact us if you have any question.
Good day to you,
Eugénie
Quality agent
Difficult to use. Excessive settings. Poor Design. Slow Customer service. Definitely not proving to be of any value. Cost are rising and this app just makes it more difficult and expensive. I have hundreds of Items I have tried to sync and have 12 items listed. Those are only there because I had to Talk to Amazon directly. I am very disappointed...
Thank you for your feedback.
Please accept our deepest apologies for the inconvenience.
The Amazon app is a very complete solution, enabling you to deal with your seller account in the best possible way. That's the reason this app needs a lot of information from you in order to implement all the possibilities.
Most of our pro sellers love this app and have set-up a catalog and all of the information was approved on the Amazon side. The app connects your product information, stock levels, orders etc... but this information is stricly based upon Amazon approval.
Please feel free to get back to us and allow us a live integration session to make sure that all your requirements are met and can be exported. Your feedback is very important to us ; be sure that our quality of service is one of our priorities to accompany you in your project.
Best regards,
Eugénie
Quality support agent
Common Services
This app is great to use and the customer service is fantastic! I would highly recommend. Keterson jumped on a call and gave a great tutorial on how to use it!
Je cherchais une application pour synchroniser mes produits de Shopify à Amazon. Au début, c'est un peu difficile de tout comprendre mais ce que j'apprécie c'est l'aide que j'ai reçu pour installer mes produits et les synchroniser. Je recommande, de plus parce que l'application est gratuite et que l'on paye que quand on vends !
We had serious problems with this app this last month. The automation for the importation of orders didn't work on multiple occasions and we have not been informed. That did cause a lot of trouble with Amazon cause we didn't fulfill some orders that have not been imported. We had to check the app on a daily base to be sure that everything works. If someone uses this app and checks manually on a daily base it will work.
We terribly apologize for the inconvenience this has caused you. Your feedback is greatly appreciated. We have made huge improvements since then, which include the app's import functionality, support services, and overall customer satisfaction. For this reason, we have sent you an email to make it up to you. We're looking forward to hearing from you again.
Extremely poor. Endless issues and support and not helpful. Even after we deleted the app Amazon are saying that they're somehow sending through feeds.
Very hard to understand how the app works. Can't recommend while there is better apps available. But there are tutorial videos
Yes indeed, the App may seem complicated and may require some training, as it has many features, that's why our support is free and you should not hesitate to contact it, then, everything becomes easier!
I had an issue with the feed going into Amazon. I emailed twice for support and zero response. Not good so I deleted the app not worth the hassle or excuses when they do finally answer due to a bad review. I wish Shopify would sort out the crappy apps and get rid of them if they can't handle support. - I recently did a 5 star review with godatafeed not 1 out of 5 but how would you know that?? just because I gave a negative review you think stalking a woman is cool, really concerned here??
11/06/21 -Again you have not listened, instead you have been stalking me and as I explained as a woman it makes me uncomfortable. Now you accuse me of lying as a redirect, if you feel I lied take a look at the review https://apps.shopify.com/godatafeed?surface_detail=godatafeed&surface_inter_position=1&surface_intra_position=4&surface_type=search#reviews
You need to understand something - people have a right to write a review from their experience, You could have asked these follow up questions "how can we help", "what can we do to improve your experience", instead you took it upon yourself to stalk me out, then after accusing me of being a lier you wrote me an email, your kidding right?? this is not good behavior and not coming from a place where there is opportunity for mutual understanding and respect.
We are client-oriented, however, you are lying. I have one piece of evidence; on pasteboard the file CDhV7hvwgbpJ.png shows up you put 1 star review to Godatafeed. In fact, Codisto, Cedcommerce, Godatafeed, etc. are not competitors but our colleagues, we need them, we do need our clients as well. In my opinion your review is useless and worse than this; we can't hire more people because this rating decreased our popularity.
In short, we do love our clients and colleagues/competitors.
I am new to amazon and amazon integration. I admit that it was challenging to learn how to get my products syncd but with the help of Keterson N., I was guided to successfully list my products. This app, and customer service, have exceeded my expectations so far. I would definitely recommend this app to anyone who is looking to integrate their ecommerce stores. Keterson was very patient and thorough with me and that made the learning process less stressful. Do yourself a favor and get this app. You wont be disappointed.
Great support once you get in touch with them and very easy to list once set up correctly. Only downside is ease of use for beginners on Amazon and manuals are a bit hard to follow
Thank you for your review, we do appreciate it, regarding the manuals, we are considering this point and also invite the who have the same feeling to contact our support, it makes the experience easier and faster