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Keterson is great and very helpul is explaining how the app works - showed us features of the app we were not aware of.
Thank you for the great review! We'll share this with Keterson and are here to help whenever you need us!
Totally streamlines the process of getting your products into Amazon. The user interface is pretty straightforward if you're familiar with hour Amazon accepts listings, etc. Customer service was amazing as well. Easily scheduled a call to get my questions answered. Highly recommend.
Thanks for the great review! We're glad to hear you're happy with our service!
I am using Amazon Integration Plus to sync my Amazon with Shopify store, so FBM can be fulfilled in all one place. When I set up the connection, the orders transferred across smoothly. I then had some issues around not knowing how to get the rules up and going, but reached out to the customer service team who jumped on a call with me straight away. Very good customer service, thank you Keterson for your help!
We're thrilled you had a great experience! Thanks for the fantastic review! We'll share this with him and always here when you need help!
When this app works, it works well to do the things we need.
But the app frequently fails to automatically sync orders from Amazon to Shopify, requiring manual attention and intervention.
Support is usually responsive in writing back to say that an issue will be looked into, but this particular issue has been ongoing for months without resolution. Other reviews confirm that this issue is not limited to our account.
Another tip: during setup, watch that you don't accidentally allow the app to overwrite all of your existing Amazon listings. This happened to us, and we are still correcting product details.
We're sorry to hear about your negative experience and apologize for any frustration this has caused. We have reached out to your email to gather more information and assist you with the syncing of your orders automatically if there's still any. Rest assured, our team is diligently working on improving the automatic sync of the app.
De support is erg goed, en de integratie werkt perfect.
Thanks for this awesome review! Your support means a lot to us!
Great help desk. they solve the problem quick
We're so happy to hear you had a fantastic experience with our support team! They're dedicated to providing excellent customer service, and it's rewarding to hear their hard work is appreciated.
App is fabulous, didn´t know it until now. And the customer service or the walkthrough is exceptional!!!! This customer service is what amazon should emulate.
We're very glad to know that you enjoy our app! We appreciate the awesome review!
Bonjour, impossible de connecter votre application au compte amazon
We deeply apologize for the trouble. We have reached out to you to assist you further with your concern. We are doing our best to continuously improve the overall customer experience, and this feedback helps us understand more about the troubles you face.
Please let us help you further by replying to the email we sent you. Thank you!
Geweldig!
Thanks for the great review! We're thrilled to hear you're enjoying the app.
Uninformative customer service and a lack of support documentation
We're sorry to hear about your negative experience and apologize for any frustration this has caused. We have reached out to your email to gather more information and assist you with your SKU concern. Rest assured, our team is diligently working on improving both our support documentation and overall customer satisfaction.