Amazon Integration Plus , 212 anmeldelser

Just an incredibly frustrating experience. I have been holding off switching apps due to the amount of work it has taken us to set up Amazon integrations and the work involved in find the right one that works with what we are doing. Enough is enough, especially considering the magnitude of this new malfunction. The hardest part during all the glitches is the lack of communication; the app will simply stop working without any notice, leaving us with no idea that orders did not get received/synced, or that tracking information did not get relayed back to Amazon - essentially requiring constant oversight with the Amazon account to assure all tracking data has been sent and orders are syncing (big part of what the app is supposed to take away). As other reviews have pointed out, after the glitch has been fixed, we'd just get a popup with an apology notice. This happened a number of times, all without notice. Would have been really helpful to have an e-mail sent informing us that the app had gone down and to be on the lookout for orders. Very disappointing to have an experience like this.
When I try to login to the app now to manually sync orders, I cant even get into the dashboard (just shows a long list of code). Not sure what the issue is but it doesn't look good. I reached out to the app developer yesterday and have heard nothing thus far. Not an area where we can just sit and wait.

TERRIBLE COMMUNICATION! See what I did there? I told you where we stand. Meanwhile the app goes down for days and they say nothing or they throw up a pop-up trying to make us feel bad for them because Amazon is making them do some work. DO NOT USE THIS APP.

All they had to do to avoid this 1 star review was tell us when the most recent problem would be fixed. They didn't and I couldn't wait any longer.

This app has cost my company hundreds if not thousands of €. While their customer support (Keterson) does his best to help, it is beyond hopeless when he is trying to help you with a program which is completely broken. For the past 6 weeks now orders import to shopify spontaneously. I have contacted support endlessly to no avail, just told they're doing updates, which is highly unacceptable on any live app. Sometimes orders don't import, it means orders on Amazon don't get shipped on time and badly affect our account health. Sometimes orders import days / weeks later, after the order has already been manually imported. Its impossible for staff to know this and so they go ahead and pack a duplicate order. I would advise anybody against using it if there is any other program out there whatsoever which can do similar functions, inevitably you will find this app is far, far more expensive when you have accounted for the mess it leaves your business in.

Great App. Helpful and responsive customer service. Automation is very goo. Takes a little bit getting used to the interface and understanding how some of it works. But once you do, you're good.

Do not waste your time and money with this app! Bad service and no help. Wasted 3 months trying to work with their support and even paid money to have them set it up for us, and finally, we gave up and switched to another app.

I use this app to sync inventory and orders between Shopify and Amazon and it seems to be working well so far.

Cost me HUNDREDS OF THOUSANDS of dollars this past Q4. Syncing went off, didn't import orders and customer support made a pop up banner that apologized for this issue rather than ever contacting me. Biggest piece of crap app and support I've dealt with in 15 years of using shopify.

Easy to install and use, we are synchronizing Orders and Inventory. Good and fast customer service.

The app used to work great then errors kept creeping up, now their support won't even reply and hardly anything works. Absolutely awful.

We have been using this app for about a month now and it has worked as described. Support has been helpful. We would definitely recommend it.