Amazon Integration Plus , 214 Rezensionen

Gesamtbewertung
3,3
Anzahl pro Bewertungsstufe
  • 64 % der Bewertungen sind 5 Sterne
  • 7 % der Bewertungen sind 4 Sterne
  • 2 % der Bewertungen sind 3 Sterne
  • 5 % der Bewertungen sind 2 Sterne
  • 22 % der Bewertungen sind 1 Sterne
10. Mai 2022

very good support, the app works great, I give five stars for the quick help. I use it to sync all European Amazon markets

Rinagym Poland
Polen
4 monate mit der App
Feed.Biz hat geantwortet 10. Mai 2022

Thank you very much for your feedback.
Our quality of service is one of our priorities and we are glad to see that it is efficient.
Please feel free to contact us if you need any help.
Kind regards,

Eugénie
Quality agent

Bearbeitet am 30. März 2024

This app has a LOT of features, and you have a LOT of control over how your products and orders sync compared to other apps on the market. BUT the app stops working from time to time and does not import the orders, so if you have to constantly check amazon everyday to make sure orders got shipped out. I've reached out to support multiple times and I never get a response back and they NEVER notify you when the sync stops working. I originally gave them a 4 star but now I am changing it to a 1 star and looking to get off the app.

Bunker 27
Vereinigte Staaten
Mehr als 2 jahre mit der App
Feed.Biz hat geantwortet 11. Dezember 2021

Thank you very much for this very detailed and objective feedback. Indeed, as you mention, we put all our priorities on the richness of features, the App may seem complicated at first glance, however, it is deliberately intended for professional merchants, like you. With Amazon it's hard to make something simple!
We look forward to hearing from you.

6. August 2021

After a long search I found the best integration App for Amazon & Shopify. it is easy to use, the connection is optimal between Amazon and Shopify. The support team answer quickly and solve issues immediately (only small issue occur because of OSS). I highly recommend it.

Moe Express
Deutschland
4 monate mit der App
Feed.Biz hat geantwortet 9. August 2021

Thank you very much for this very positive feedback. Indeed, OSS has been integrated only recently and we thank you for pointing out this small problem which is now solved. Do not hesitate to contact us at any time, you are welcome.

17. April 2023

As others have stated, app is down pretty often and when it goes down, its easy to miss orders and shipping on time for Amazon. Right now it is not receiving orders from Amazon even when prompted manually through the actions-operations-receive orders from Amazon process. Its been down this time for about 24 hours so far. Received standard canned response from customer service.
"Hi Chris,

Thank you for your message.

We apologize for the inconvinience with our APP. We have reported your issue to the DEV Team. And we will get back to you as soon as possible.

We wish you a very pleasant day.

Kind regards,"

Cool Water Products
Vereinigte Staaten
Etwa 2 jahre mit der App
Feed.Biz hat geantwortet 30. August 2023

Dear Cool Water Products team,

We apologize that you have experienced some issues while syncing to Amazon.
We have made tremendous improvement in our service and support.
Our app recently made major update to ensure stability, performance, and reliability.
We offer free support and respond all inquires within 24 hours or less.

22. Februar 2021

What an absolute incredible support. Solves my problem, and the support is fantastic. Highly recommend.

Raskebriller Europe
Norwegen
3 monate mit der App
13. Januar 2021

Really good app especially for merchant fulfilled fbm orders on amazon! Highly recommended, we're yet to trial it for fba orders.

Wellness Lab®
Vereinigtes Königreich
3 monate mit der App
Bearbeitet am 30. März 2023

Any application, no matter how feature rich or flexible, is only as good as support that comes with it. Well, for Amazon Integration Plus, the support used to be decent but lately it went down the drain. I have several cases opened, the oldest is almost for two month. The issues keep piling up. I can’t get a response from support on any on them. Not peep. Very frustrating.
Perhaps it is time to look for an alternative app.

Treshers
Vereinigte Staaten
Fast 2 jahre mit der App
Feed.Biz hat geantwortet 24. Mai 2021

We are sorry that you got that feeling, our support is based in the Americas, Europe, and Asia. Regarding the SKU, there are many ways to make them match, as it is a huge App, it would require our support and your patience. This is why our support is free.

1. Juni 2022

I struggled at first however after speaking to Keterson everything makes sense, he is extremely helpful. The app is very easy to use, I just needed some assistance which was welcomed with open arms and we have got my products on Amazon. Very quick and easy

The GlamFactory Ltd
Vereinigtes Königreich
3 monate mit der App
Feed.Biz hat geantwortet 13. Juni 2022

Dear The GlamFactory Ltd,

Thank you very much for your feedback.
Our customer service is one of our priorities and we are glad to know that it has been helpful for the development of your project.
We forward your opinion to Keterson, who will be delighted to take note of your satisfaction.
We would like to thank you again and please feel free to contact us if you have any question.
Good day to you,

Eugénie
Quality agent

15. Februar 2023

You must stay away from this app! I have used this for over 2 years. Worked great until last Summer. Completely stopped working for several weeks. Eventually was somewhat working again and in the last 2 months completely stopped again. Orders do not sync, shipping does not sync, inventory does not sync. I see errors in the logs "Developer is blocked from calling these apis". Even worse, they will never respond to any emails or tickets. They can offer an explanation here, but trust me this is a bad app. I have reported it directly to shopify as well as it is costing customers money.

PoolAndSpaFlow
Vereinigte Staaten
Fast 2 jahre mit der App
Feed.Biz hat geantwortet 30. August 2023

Dear PoolAndSpaFlow team,

We apologize that you have experienced some issues while syncing to Amazon.
We have made tremendous improvement in our service and support.
Our app recently made major update to ensure stability, performance, and reliability.
We now offer free support and respond all inquires within 24 hours or less.

20. August 2021

I'm very happy of this app and I've find awesome the support service (with Keterson) helping me to integrate my shopify e-commerce.
Patience, competence and, last but not least, being able to understand my bad English. Great job, now we look forward to making sales to further raise the level of satisfaction.
Ramon

Italian Sprout
Italien
3 monate mit der App
Feed.Biz hat geantwortet 20. August 2021

You are right, indeed, the sales, brick & mortar or physical, whatever it is, requires patience, we are also here to try to accelerate as best as possible the Amazon catalog integrations.
Thank you very much for this review, do not hesitate to contact us again, you are welcome.