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Thanks for the amazing 5-star review! We appreciate your support and this means a lot to us!
wqewew
Thank you so much for the amazing review! We truly appreciate your support.
App seems to be great. It integrates fully with my Amazon FBA and seems very simple to use.
That's fantastic! Happy to hear you're finding it simple and that it fully integrates with Amazon FBA! Thanks for the great review!
This App is easy to use. Yes and everyone is so nice.
Thanks for the amazing review! We're glad you're having a wonderful experience on the app. Your support is very much appreciated.
Thanks for the fantastic review! It's great to hear you're finding the app and our support team particularly helpful. We're committed to providing an excellent overall customer experience. We appreciate your support and look forward to bringing you even more great features!
You was very professional and patient. Well recommended, The app was fantastic
Thank you for the kind words! This feedback helps our business greatly and we're really happy that you're having a wonderful experience on this.
Very easy to use and a very useful support team.
That's fantastic to hear! We strive to make our app intuitive and easy to use, so we're thrilled you're finding it a breeze. And we're always proud to hear that our support team is helpful and responsive. We're here for you every step of the way!
Very helpful. Without him, I will definitely lost! Thank you so much for having this app and also the help center.
We're so glad to hear that our app and support team were able to help you! We're also happy you found the help center useful. It's designed to be a valuable resource for our users, so we're glad it's working for you!
keterson was very attentive, professional, and knowledgeable. I was feeling overwhelmed, but Keterson guided me through the process with ease. He was patient, understanding, and made sure I had all the information I needed succeed. Thank you for your support and expertise.
That's fantastic feedback! We take pride in having a dedicated and helpful support team, and your feedback helps us ensure we're providing the best possible experience for everyone.
Got started selling and Keterson was awesome and help me with the set up.
That's wonderful to hear! We're so glad Keterson was able to help you get started with selling. It's fantastic when our support team can make the onboarding process smooth and easy. 😊
If you have any further questions as you get going, feel free to reach out anytime! We're always here to help you succeed.
Great technical support even for a Newbie like myself. Very happy, thanks.
That's fantastic to hear! We're thrilled you had a positive experience with our support team. We're always happy to help, no matter your level of experience. 😊
If you have any other questions or need assistance, please don't hesitate to reach out!
Very helpful support
We're always striving to provide the best customer experience and we're glad that you have experienced just this! Thanks for the amazing 5-star review!
Very nice app and using it now for a long time, didn't got any problems, very easy way to export products to amazon and sell and the support team is also helpful.
We appreciate your kind words! We strive to provide the best possible experience.
L'application se distingue par une performance qui est à la fois excellente et remarquablement rapide, ce qui en fait un outil particulièrement efficace. De plus, elle est conçue de manière à être extrêmement facile à utiliser, ce qui permet aux utilisateurs de s'y familiariser sans aucune difficulté. En somme, c'est un travail exceptionnel qui rend l'expérience très agréable ! Je tiens à exprimer mes remerciements les plus sincères pour cette belle réalisation.
Thank you so much for this amazing review! This means a lot to our business!
Bonjour, impossible de connecter votre application au compte amazon
We deeply apologize for the trouble. We have reached out to you to assist you further with your concern. We are doing our best to continuously improve the overall customer experience, and this feedback helps us understand more about the troubles you face.
Please let us help you further by replying to the email we sent you. Thank you!
De support is erg goed, en de integratie werkt perfect.
Thanks for this awesome review! Your support means a lot to us!
Solving the problem I have right away.
Thanks for this wonderful review! Your support means a lot to our business!
I received so much help and insight on how to sell and import my product on amazon. He did a great job taking his time teaching me. i was totally lost and did not know what i was doing. I was so close to giving up its crazy
Thanks for the amazing review! Your support means so much to us!
Bad support
We apologize for the experience and the frustration this has caused. We have reached out to you via email to gather more information and assist you with your product listing concern. Rest assured, our team is diligently working on improving the sync of listings and overall customer satisfaction
Slow customer service response, complicated instructions
We apologize for the experience and the frustration this has caused to you. We have reached out to you via email to gather more information and assist you with exporting your products or any other concerns you may have. Rest assured, our team is diligently working on our support instructions and overall customer satisfaction
Ok
I would rate this app higher but it is largely misleading. You're given a free trial, but the free trial is used up before you can use the app. I was chargers over $40.00 before I could even sync my store to Amazon. Once I synced my store my products would not sync. It isn't a free trial if it takes 2 weeks to be approved to sell on the app.
Hi, The Buzzz Co.
I am sorry to hear you have had difficulties setting up your account. We are always here to help.
Please note that your Amazon account must be fully active before using the app.
You won't be able to connect if you are still waiting for approval from Amazon.
Also, I see that after the trial period, you were on our free plan, and there has been no charge from us at all. As a third-party Shopify app, we do not cover Amazon subscription fees incurred.
Once your Professional Amazon account is fully active, we will be glad to assist you with the integration. We give free live onboarding sessions. You can definitely contact us to schedule a call.
Salve per sbaglio ho fatto un pagamento alla vostra app l'ho disinstallato per avere i miei soldi cosa devo fare
Je cherchais une application pour synchroniser mes produits de Shopify à Amazon. Au début, c'est un peu difficile de tout comprendre mais ce que j'apprécie c'est l'aide que j'ai reçu pour installer mes produits et les synchroniser. Je recommande, de plus parce que l'application est gratuite et que l'on paye que quand on vends !
Does not work. I have no idea what it is doing to be honest. It is so untransparent.
Cannot tell on a product by product basis if it is exported to Amazon or not.
We're terribly sorry for the frustration this has caused. Your feedback is very important to us and is appreciated. We reached out to you by email to make it up. We've worked really hard to improve the app, especially the support documentation, support service, and overall customer satisfaction.
The app's hard to use, but it gets easier over time if you're okay with tech (if you're not, choose something simpler). The main issue is that the product syncing to Amazon has been broken for 2 weeks straight now. While trying to contact customer support there has been no response from them on when the app will be fixed or anything else to let customers know that the app will be usable. Would not recommend using this app unless you enjoy being kept in the dark with unreliable customer support.
Dear ACME Jeans team,
We apologize that you have experienced some issues while syncing to Amazon.
We have made tremendous improvement in our service and support.
Our app recently made major update to ensure stability, performance, and reliability.
We offer free support and respond all inquires within 24 hours or less.
Worse app. Does not exclude collections which I dont want to export to Amazon. Rules or no rules it shows the same number of products. I contacted support team and it seems dead people out there.
And now when I checked in payment section then it sows $79 despite of the fact I choose free trial and this is the 3rd day. Pure scammers!!!!
Good Day, I do apologize for the inconvenience you have experienced.
When downloading the app, you have the option of choosing which collections to sync under Workflow > Collections.
The app is fully configurable and able to exclude products from syncing to Amazon. I would be happy to give you a call and go over the configuration with you. We do online onboarding sessions for you, to make sure you fully use all the features of the app and that they are all activated on your account. With regards to the charges, it seems to be a fee related to your Amazon Seller Account please contact us so we can have further clarification.
I am sorry you were unable to reach support previously, our customer service is one of our priorities and I would like to offer full assistance to you.
We invite you to contact us by email : support.amazon-app@common-services.com
We hope to hear from you soon.
Our online Shopify Store was unable to connect to our Amazon Seller Central- There must be an glitch between shopify and Amazon. We try reaching out to both Shopify and Amazon with no return calls or emails assistance. So we are deleting this app and removing from our 14 day free Trial that we just started yesterday. 12/11/2022
Dear Lovely Fun PETS team
I sincerely apologize for the inconvenience. We are here to assist you.
Connecting your Amazon account is virtually a 2-click process. Very simple.
We have a tutorial video for that in the app.
We would love to have a chance to assist you successfully connect your Amazon account, and complete the whole integration process. Our support is available 24/7. We respond to ticket/email requests within 1 to 12 hours.
We also offer free live onboarding sessions to all new merchants.
Please respond to our request to schedule a live session.
Best regards,
I'm still learning how to use it, but I like it so far the problem im having is the company i paid to set up my site didnt upload the right API's for my products so im having trouble linking my products
Excellent App and Support Team obviously it is an application for experts and for those who know what they are doing In any case, the support team helped us with a problem that had arisen, quickly and professionally There are English guides for setup and it supports all Amazon countries
Thank you for taking the time to share your experience. We are so happy to receive your compliments and appreciation.
Our customer service is one of our priorities and we are glad to know that it has been helpful for the development of your store.
We would like to thank you again and please feel free to contact support anytime!
Great app for listing Shopify's products on all Amazon marketplaces.
The app might seem a bit complicated to newbies at first, but hey, Amazon is complicated with all its defaults. But if you deal with it a little, you also understand the clear logic behind it. The idea with the models and rules is awesome and makes listing super easy.
Had previously worked with an app from the competition, but it was nowhere near as comfortable.
The support is great too. Keterson and Olivier do a great job helping out with any problem.
updated:
After I was initially enthusiastic, frustration always arises.
There have been many problems in recent months, which could also be due to the new specifications from Amazon. After everything was running reasonably well again, two months ago I had a total meltdown: all the matching groups suddenly disappeared and there was no help from support, no backup! So I was forced to recreate all matching groups :-( I can't imagine I was the only one with this problem either.
Well, because of all the hassle, I'll take off 2 stars for now
As you are saying, Amazon is complicated with all its defaults, this is why we are trying to make the integration as smooth as possible. Thanks a lot for this nice and objective review, all our team really appreciate it. Hope to talk to you soon.
App doesn't work , contacted customer support but no one is helping. Useless and waist of time. App removed
Thank you for the feedback. We apologize for the unpleasant experience.
Please accept our deepest apologies for the inconvenience.
Our Amazon Specialist had contacted you a few days ago but it seems you had already uninstalled the app.
Creating fine jewelry on Amazon is quite complex and requires quite a bit of patience.
We would be pleased to offer more information, guidance and assistance and have contacted you again.
Please feel free to contact us back.
Application très utile. Pas super facile à utiliser au premier abord. Mériterait qu'un UX designer se penche dessus. Mais en revanche le support est super réactif et vous accompagne très aimablement. Spéciale dédicace à Keterson ! ;)
Great service very informative , i spoke to customer servive on multiple occasion and always got my issues resolved , they’ve been a great help .
L'app est excelent, facilite la connection entre la plateforme. Pour macth les produits il vus vaudra le SKU de l'un ou l'autre des des deux platformes. Vous serai tous emerveillés.
Le support est disponible en francais et en espagnole egalement. Thank
I installed Amazon integration plus to connect my Shopify store to my Amazon , at first it looked complicated but after a one- on- one training I got from Keterson , It was quite easy to understand it and work with it , the App is excellent and connects the the Shopify inventory to Amazon while adjusting and filling up all the necessary fields on Amazon in order to support the requirements from Amazon’s side . The support I got from Keterson was awesome, he gave me an excellent on boarding training and afterwards kept in touch and helped in solving some issues that I encountered. In General i recommend this app for anyone who wants to have a simple way to export their Shopify to Amazon - since Amazon’s requirements are complicated and the listing process on Amazon is somewhat frustrating , the close support I from Keterson had gave me the ability to list on Amazon fast and almost without errors - thank you Keterson !
Dear Ego Stockholm,
Thank you very much for your feedback.
Our customer service is one of our priorities and we are glad to know that it has been helpful for the development of your project.
We forward your opinion to Keterson, who will be delighted to take note of your satisfaction.
We would like to thank you again and please feel free to contact us if you have any question.
Good day to you,
Eugénie
Quality agent
It's great! It is user -frendly and effective. The customer service is great and helpful. Will continue use it!
Dear OSIM Europe
Thank you very much for your feedback.
It is a pleasure to accompany you in the development of your project.
Please feel free to contact us, should you have any question.
Best regards,
Eugénie
Quality agent
Easy to install and use, we are synchronizing Orders and Inventory. Good and fast customer service.
Dear HEJ!,
Thank you very much for your feedback.
It is a pleasure to accompany you in the development of your project.
Please feel free to contact us, should you have any question.
Best regards,
Eugénie
Quality agent
The app is working perfectly and the customer service has been excellent helping me setting it up. Very happy customer.
Dear Hair Divine,
Thank you very much for your feedback.
It is a pleasure to accompany you in the development of your project.
Please feel free to contact us, should you have any question.
Best regards,
Eugénie
Quality agent
This app is what we've been looking for, for months!
We have a huge catalog of products and we wanted to import all of the products as fast as possible. The support is very, very helpful in explaining some of the app features and in answering some of the questions regarding certain things. We definitely recommend this app to all sellers who are looking for a comprehensive solution on how to manage your Amazon Seller Account directly from Shopify, without even leaving the app! Great job guys and keep it up!
Good morning,
Thanks for taking the time to share your experience. We're so happy to receive your compliments and appreciation.
Our customer service is one of our priorities and we are glad to know that it has been helpful for the development of your project.
We would like to thank you again and please feel free to contact us if you have any question.
Good day to you,
Eugénie
Quality agent
Very good app with great support. Perfect for selling products on amazon as well as your online store.
Thank you very much for your feedback.
It is a pleasure to accompany you in the development of your project.
Please feel free to contact us, should you have any question.
Best regards,
Eugénie
Quality agent
I think this is a very efficient app and easy to navigate where it's so easy to get lost in so many details on Amazon. Keterson is my marketing strategist and he has been the most helpful person on the world. Thank you so much for the experience.
Thank you very much for your feedback.
Our customer service is one of our priorities and we are glad to know that it has been helpful for the development of your project.
We forward your opinion to Keterson, who will be delighted to take note of your satisfaction.
We would like to thank you again and please feel free to contact us if you have any question.
Good day to you,
Eugénie
Quality agent
The App works very well, and support is great!
The best thing is that it saves you hundreds of hours of work.
Thank you very much for your feedback.
It is a pleasure to accompany you in the development of your project.
Please feel free to contact us, should you have any question.
Best regards,
Eugénie
Quality agent
Customer support is fantastic and so far the app has been very easy to use! Anytime I have questions about setup or logistics, the support group has been responsive and informative.
Thank you very much for your feedback.
Our quality of service is one of our priorities and we are glad to see that it is efficient.
Please feel free to contact us if you need any help.
Kind regards,
Eugénie
Quality agent
j'ai eu un soucis avec mon intégration amazon/shopify mais heureusement que Keterson était la pour nous guider... merci beaucoup
Bonjour,
Nous vous remercions pour votre avis.
Notre service client est une de nos priorités et nous sommes ravis de savoir que celui-ci a pu vous aider dans le développement de votre projet.
Nous transmettons à Keterson votre avis, qui sera enchanté de prendre connaissance de votre satisfaction.
Merci encore et n'hésitez pas à nous contacter si vous avez la moindre question.
Bonne journée à vous,
Eugénie
Quality agent
This App is amazing! Been using it for more than a year and their support is TOP NOTCH! Highly recommended!
Thank you very much for your feedback.
Our quality of service is one of our priorities and we are glad to see that it is efficient.
Please feel free to contact us if you need any help.
Kind regards,
Eugénie
Quality agent
The support was very accessible and useful to a person new to dropshipping. I highly recommend using this company to get started.
Thank you very much for your feedback.
It is a pleasure to accompany you in the development of your project.
Please feel free to contact us, should you have any question.
Best regards,
Eugénie
Quality service agent
Common Services
Difficult to use. Excessive settings. Poor Design. Slow Customer service. Definitely not proving to be of any value. Cost are rising and this app just makes it more difficult and expensive. I have hundreds of Items I have tried to sync and have 12 items listed. Those are only there because I had to Talk to Amazon directly. I am very disappointed...
Thank you for your feedback.
Please accept our deepest apologies for the inconvenience.
The Amazon app is a very complete solution, enabling you to deal with your seller account in the best possible way. That's the reason this app needs a lot of information from you in order to implement all the possibilities.
Most of our pro sellers love this app and have set-up a catalog and all of the information was approved on the Amazon side. The app connects your product information, stock levels, orders etc... but this information is stricly based upon Amazon approval.
Please feel free to get back to us and allow us a live integration session to make sure that all your requirements are met and can be exported. Your feedback is very important to us ; be sure that our quality of service is one of our priorities to accompany you in your project.
Best regards,
Eugénie
Quality support agent
Common Services
It took me forever to get this app up and running. The support was a joke. I had to google and follow instructions outside of this app. Horrible!!!
Thank you for your feedback.
Please accept our deepest apologies for the inconvenience.
After checking the emails you had with the support, I can see that you completed all the steps that were requested to open your seller account.
Our support following your feedback asked you what could be done better to ensure a better service quality.
Please feel free to contact us back. Your feedback is very important to us ; be sure that our quality of service is one of our priorities to accompany you in your project.
We do online onboarding sessions for you to make sure you fully use all the features of the app and they are all activated on your account.
We hope to hear from you soon.
Best regards,
Eugénie
Quality support agent
Common Services