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Super easy onboarding and support. It seems a lot more robust than what we were using before. Big thanks to Harvey for making it so easy!
We're so glad you experienced super easy onboarding and support! Thanks for the fantastic review!
I was really looking forward to using this with my Shopify store but all i get is error messages, tried to validate a different card but then couldn't assign all the market places in one go and they charged me for the privilege of trying to do so each time. added products but can't complete as the old card isn't validated even though the new one is!! road block after road block for trying to set something up that should be simple. I understand the checks but it doesn't help when nothing works on the mobile app or through Shopify!!!
We deeply apologize for the inconvenience and the experience. We've sent you a message to assist you further. Just send us a response and we'll be more than happy to assist you in any way we can. We appreciate your review.
Best Customer service
Thanks for the great review! That's what we aim to provide and we're glad you're experiencing it.
The customer service is very high quality and I am really enjoying the experience.
We're so glad you're having a great experience! Your feedback on our customer service is fantastic. We're here to provide the best possible support, and we appreciate your kind words.
Ok.
Your wonderful review and support help us a lot! Thanks for the 5-star!
Unfortunately it is not easy to understand setup and I asked a question to support but never heard back.
We're sorry to hear about the experience you had with the setup and support. Your feedback is valuable to us, and we're committed to addressing these concerns. We reached out to you through email to assist you further. We want to ensure all our users have a smooth experience with the app.
This App is easy to use. Yes and everyone is so nice.
Thanks for the amazing review! We're glad you're having a wonderful experience on the app. Your support is very much appreciated.
Super confusing,, outdated tutorials, support not available
We sincerely apologize for the confusion and frustration you experienced. We are working diligently to update our resources and improve our support channels. We appreciate your feedback and will use it to make improvements. Additionally, we reached out to you through email to understand how we can better support you.
We look forward to hearing from you. Thank you for your feedback.
Foarte ok aplicatia, iar cei de la suport sunt foarte ok, ne ajuta mereu si raspund rapid.
It was a little difficult at first, but not on the integration app side. The integration app works great! I think on the Amazon side, they don't communicate clearly attribute criteria for all categories. For example, we had a group of items we were trying to upload to our Amazon store and Amazon was blocking the request because we were missing attributes that Amazon had not listed, so items were stuck between Integration and the Amazon marketplace. Tech support was incredibly kind and patient, however helpless because according to his records, we had all the information we needed included in our item attributes. Amazon tech support was horrible and were of no help; almost treated me like an invalid for even attempting to integrate our Shopify store into our Amazon store. I finally figured out on my own through 3 weeks of troubleshooting, I had to manually upload our items then tell the integration app to resubmit as an update to the said items to get Amazon to accept them and for integration to sync. Definitely NOT Integration Plus' problem. Your app has worked amazing and done everything we need it to do. Amazon needs to get up to speed, though. If anyone else has a similar issue with product not syncing/uploading to Amazon, that's how you fix it!
Thanks for all the time and help from tech support and keeping this app up to date and functioning seamlessly; it really saves a lot of stress!
This is a wonderful review! We've made changes and improvements over the past few months, and we're really happy to see you're having a positive experience. Please feel free to let us know if there's anything else we can assist anytime!