Avis (267)

Note globale
4,2
Nombre d’avis par note
  • 69 % des avis sont des avis à 5 étoiles
  • 5 % des avis sont des avis à 4 étoiles
  • 2 % des avis sont des avis à 3 étoiles
  • 4 % des avis sont des avis à 2 étoiles
  • 19 % des avis sont des avis à 1 étoiles
7 octobre 2024

It was a little difficult at first, but not on the integration app side. The integration app works great! I think on the Amazon side, they don't communicate clearly attribute criteria for all categories. For example, we had a group of items we were trying to upload to our Amazon store and Amazon was blocking the request because we were missing attributes that Amazon had not listed, so items were stuck between Integration and the Amazon marketplace. Tech support was incredibly kind and patient, however helpless because according to his records, we had all the information we needed included in our item attributes. Amazon tech support was horrible and were of no help; almost treated me like an invalid for even attempting to integrate our Shopify store into our Amazon store. I finally figured out on my own through 3 weeks of troubleshooting, I had to manually upload our items then tell the integration app to resubmit as an update to the said items to get Amazon to accept them and for integration to sync. Definitely NOT Integration Plus' problem. Your app has worked amazing and done everything we need it to do. Amazon needs to get up to speed, though. If anyone else has a similar issue with product not syncing/uploading to Amazon, that's how you fix it!

Thanks for all the time and help from tech support and keeping this app up to date and functioning seamlessly; it really saves a lot of stress!

Udder Delight Natural Skincare
États-Unis
Environ un mois d’utilisation de l’application
Feed.Biz a répondu 9 octobre 2024

This is a wonderful review! We've made changes and improvements over the past few months, and we're really happy to see you're having a positive experience. Please feel free to let us know if there's anything else we can assist anytime!

Modifié le 30 novembre 2024

11/30 Update: Unfortunately there are a lot of bugs with this app and support hasn't been able to fix a color map syncing issue for over 2 weeks and has basically stopped trying. I'm left with over 4k amazon search suppressed listings because of it. I will update my review if the issue is resolved between now and when my subscription renews. I can't continue to pay a monthly fee if my listings aren't being seen.

5 Star App & Service! Keterson and Harvey have been tremendously helpful and walked me through creating models, mapping, and providing an Amazon template guide with definitions. I have been intimidated with listing on Amazon for years, but now I have the right tools and support to get my products listed in time for the holidays thanks to this app and expert team. I am so excited to finally be able to post products without getting numerous errors, such as search suppressed and missing offer. Many, many thanks!

VacationGrabs
États-Unis
2 mois d’utilisation de l’application
Feed.Biz a répondu 30 septembre 2024

Thanks for the amazing review! This helps our business a bunch! We're glad you're having a great time with the app and our support team. Feel free to reach out anytime!

25 octobre 2024

In the beginning the app was a bit overwhelming and it still is. Thanks to the great onboarding help, everything is now up and running and I'm happy and satisfied for now. I will certainly take another look at all the functionalities in detail and then contact support again if necessary.

PRObiom
Suisse
7 jours d’utilisation de l’application
Feed.Biz a répondu 15 novembre 2024

Thank you so much for taking the time to leave a review! We hear you on the app being a bit overwhelming at first. We're glad the onboarding helped get you up and running smoothly. We're always working to make the app easier to navigate, so we appreciate your feedback. Please don't hesitate to reach out to support if you have any questions as you explore all the features.

3 septembre 2024

keterson was very attentive, professional, and knowledgeable. I was feeling overwhelmed, but Keterson guided me through the process with ease. He was patient, understanding, and made sure I had all the information I needed succeed. Thank you for your support and expertise.

BlissfulTrendz
États-Unis
3 mois d’utilisation de l’application
Feed.Biz a répondu 23 septembre 2024

That's fantastic feedback! We take pride in having a dedicated and helpful support team, and your feedback helps us ensure we're providing the best possible experience for everyone.

10 novembre 2024

The customer service is very high quality and I am really enjoying the experience.

The Spruill Agency Shop
États-Unis
6 mois d’utilisation de l’application
Feed.Biz a répondu 15 novembre 2024

We're so glad you're having a great experience! Your feedback on our customer service is fantastic. We're here to provide the best possible support, and we appreciate your kind words.

14 novembre 2024

Amazing service and very happy with this!!

SUBURBAN NOIZE RECORDS
États-Unis
8 mois d’utilisation de l’application
Feed.Biz a répondu 18 novembre 2024

We're so delighted to hear about the wonderful experience you had! Thanks for your kind words and your support. This means a lot to our business.

6 octobre 2024

I found this app quite difficult to understand. There are too many steps, and the process isn’t user-friendly. It seems like they’re just trying to make more money by charging for customer support, which feels unfair. I expected better guidance without needing to pay for help. Disappointed.

Tartan Heritage
États-Unis
6 jours d’utilisation de l’application
Feed.Biz a répondu 9 octobre 2024

We apologize for the inconvenience and the trouble this has caused. We've sent you an email in case you want to continue where we left off and would love to hear your feedback on how we can further improve the app.

Nonetheless, we very much appreciate this valuable feedback.

10 novembre 2024

Unfortunately it is not easy to understand setup and I asked a question to support but never heard back.

Sossu
Estonie
14 jours d’utilisation de l’application
Feed.Biz a répondu 15 novembre 2024

We're sorry to hear about the experience you had with the setup and support. Your feedback is valuable to us, and we're committed to addressing these concerns. We reached out to you through email to assist you further. We want to ensure all our users have a smooth experience with the app.

8 août 2024

Harvey V. has been a huge help in thinking through how to set up this extension to meet my store's specific business needs. From brainstorming configuration ideas to sending screenshots to actually adjusting my settings himself, he's supported me well through this process. Thank you, Harvey, for your patience, diligence, and excellent work!

seeJesus
États-Unis
6 mois d’utilisation de l’application
Feed.Biz a répondu 23 août 2024

What a fantastic review! We've worked really hard to continuously improve supporting our customers and we're glad to know how it pays off with you experiencing this.

23 août 2024

Great Support and loved the app, Never seen integration app like this.

Naivri
Inde
Plus d'un an d’utilisation de l’application
Feed.Biz a répondu 28 août 2024

We're always striving to provide the best possible support. Your feedback means a lot to us!