Avis (278)

Note globale
4,1
Nombre d’avis par note
  • 68 % des avis sont des avis à 5 étoiles
  • 5 % des avis sont des avis à 4 étoiles
  • 2 % des avis sont des avis à 3 étoiles
  • 5 % des avis sont des avis à 2 étoiles
  • 20 % des avis sont des avis à 1 étoiles
26 mars 2023

TERRIBLE COMMUNICATION! See what I did there? I told you where we stand. Meanwhile the app goes down for days and they say nothing or they throw up a pop-up trying to make us feel bad for them because Amazon is making them do some work. DO NOT USE THIS APP.

All they had to do to avoid this 1 star review was tell us when the most recent problem would be fixed. They didn't and I couldn't wait any longer.

Hand and Foot Remastered
États-Unis
Plus d'un an d’utilisation de l’application
Feed.Biz a répondu 12 juin 2024

We apologize for the experience and the frustration this has caused. We have reached out to you via email to make things right. Rest assured, our team is diligently working on improving overall customer satisfaction.

16 novembre 2021

I used this app to push part of my catalog on Amazon and sync inventory rules and have a not so obvious set-up in terms of SKU mapping. After a few calls to the support that took the time to understand my needs, guess what?? it works fine! I was sceptical in the beggining as Amazon has strict guidelines but finally found an app that avoids me the headache. I recommend you give it a real try it's all worth it in the end.

Unlimited Stories
France
Plus d'un an d’utilisation de l’application
18 août 2022

This app has cost my company hundreds if not thousands of €. While their customer support (Keterson) does his best to help, it is beyond hopeless when he is trying to help you with a program which is completely broken. For the past 6 weeks now orders import to shopify spontaneously. I have contacted support endlessly to no avail, just told they're doing updates, which is highly unacceptable on any live app. Sometimes orders don't import, it means orders on Amazon don't get shipped on time and badly affect our account health. Sometimes orders import days / weeks later, after the order has already been manually imported. Its impossible for staff to know this and so they go ahead and pack a duplicate order. I would advise anybody against using it if there is any other program out there whatsoever which can do similar functions, inevitably you will find this app is far, far more expensive when you have accounted for the mess it leaves your business in.

JRC Components
Irlande
Plus d'un an d’utilisation de l’application
Feed.Biz a répondu 26 août 2022

Dear JRC Components,

Thank you for your feedback.
Please accept our deepest apologies for the inconvenience.
Your feedback is very important to us ; be sure that our quality of service is one of our priorities to accompany you in your project.
Please believe we are doing everything in our power to solve your issues and allow us a live integration session to make sure that you can access successfully and that all your requirements are met and can be exported.
We remain at your disposal.
Best regards,

Eugénie
Quality agent

4 avril 2024

L'application a été mis en place suite à un souhait d'intégrer les commandes Amazon dans Shopify. Les commandes et l'inventaire remontent correctement et la synchronisation est immédiate.

Mello
France
Plus d'un an d’utilisation de l’application
6 avril 2020

A great app for synchronizing products, orders etc. from Shopify to Amazon.

And Olivier does a wonderful job, in case you should have questions.

Thanks a lot! :)

Joya Shop EU
Allemagne
Plus d'un an d’utilisation de l’application
8 juin 2022

This application is good to fetch amazon orders into shopify.
However it can't sync orders' shipping status from shopify to amazon.
I still need to fill the tracking number in the amazon dashboard manually.
Need some help!

Foxtrot Store
Australie
Plus d'un an d’utilisation de l’application
Feed.Biz a répondu 13 juin 2022

Dear Foxtrot Store,

Thank you for your feedback.
Please accept our deepest apologies for the inconvenience.
We do online onboarding sessions for you to make sure you fully use all the features of the app and they are all activated on your account.
We invite you to contact us by email : ***support.amazon-app@common-services.com***.
We hope to hear from you soon.
Best regards,

Eugénie
Quality agent

Modifié le 22 septembre 2021

Great App for Amazon integration with many features. Support team have helped us greatly with set up and provided some online training. Amazon is not the easiest to use anyways but this App is able do all your product mapping, pricing, rules and more in one place. Highly recommend.

DC Equestrian and Pet Ltd
Royaume-Uni
Plus d'un an d’utilisation de l’application
Feed.Biz a répondu 23 septembre 2021

Thanks a lot! We really enjoyed sharing with you last days, and we really appreciate your feedback, don't hesitate to contact us anytime.

22 août 2022

My business is primarily based in Amazon US and I have been looking for an app to integrate my Amazon FBA to Shopify. This app has everything I was looking for, easy integration, excellent customer service and onboarding process. Once there is an order in Shopify, the app send the order detail to Amazon automatically and Amazon fulfilled the shipment.

FITNÈ
Thaïlande
Plus d'un an d’utilisation de l’application
12 novembre 2021

An incredibly powerful app that is highly recommended. When shopify first announced they were discontinuing the Amazon sales channel, like many, we panicked and immediately started looking at alternative solutions. After testing 2-3 apps, we quickly learned that Amazon Integration Plus is by far the best and also happened to be the most affordable. The things this app is able to do are absolutely incredible. On top of that, they have great and very responsive customer support (Shout to Keterson for all the help!). The only minor drawback with this app is that it is a bit technical and has a longer learning curve which less technical savvy individuals may find difficult, but more technical people would really enjoy due to the increidble options it offers. Thank you for designing and maintaining such a great app!

NMR Brands
États-Unis
Plus d'un an d’utilisation de l’application
Modifié le 2 juillet 2021

Mr. Keterson, in my view is a credit to this profession, he's patient, considerate, and inspirational in his approach to helping clients. He walked me through setting up the product information to facilitate correct labeling and setting up products in the prescribed categories according to Amazon criteria. Some of the instructions were a bit confusing to me, as a novice using the Amazon platform, for instance, sizing and coloring rules and "requirements" needed to compete the set-ups. For a novice , I felt some of the instructions took for granted I had more experience than I had; I could have benefited from more detailed explanations, which the Support person calmly provided. My over all opinion , is since so many people are opening up Online businesses who come to this new medium with little to no experience, this App needs to consider this, and make the tutorials and instructions more detailed with examples that are rudimentary . Assume you are taking to a four year old, explaining how to make cookies. However, you do provide an excellent support staff to accommodate those of us who are still trying to crawl before we run.

Audio Files of the Black West
États-Unis
Plus d'un an d’utilisation de l’application