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I started using the app to list and manage the products on Amazon. You may find the process as overwhelming as I did. I reached out to the support team and they have been very friendly and supportive to take me through the process of how to set up the app and push the products to Amazon. I have a better understanding of how to use the app after an online call.
Dear Luxury L'Affaire,
Thank you very much for your feedback.
We value our clients feedback and we thank you for taking time to let us know.
Our quality of service is one of our priorities and we are glad to see that it is efficient.
It is a pleasure to accompany you in the development of your project.
Please feel free to contact us, should you have any question.
Best regards,
Eugénie
Quality agent
This app works perfectly for what we need, which is to connect our Amazon inventory to Shopify directly.
Customer service has been outstanding since the beginning. We have been in touch with Keterson. He's being so nice and helpful.
This app is excellent and VERY powerful. I'd used other FBA integration apps in the past that were much more "plug and play", but wish I'd found this one much earlier. It's super configurable and if you're fulfilling orders via fba, it's an excellent solution that won't lead to unexpected product changes on your store. Be forewarned, that the documentation for this app is lacking, but the customer support is excellent, so if you're unsure, just ask them.
Good to see where are the real professional sellers appreciating the features we are providing :) Well noted for the documentation, we will try our best to improve it. Don't hesitate to contact us when you need.
This app allows a lot of thing... little big complexe at the begin but when you know how to use it well it's very very powerful.
Do hesitate to contact the support if you have some trouble to use it.
Thanks to you Decathlon team, it has been a pleasure to assist you, do not hesitate to contact us again for any help or features request.
So far so good, thank you to the developer and the rest of the team! I would highly recommend! Easily link products, easily navigate, automatic sync! You can view the products one by one to see what they are linked to. Thank you so much! We have really enjoyed the app so far! We highly recommend that you download!
L'application est très complète, l'important est de travailler étape par étape, de contrôler et comprendre les interactions d'autant que le support technique est présent et réactif, on avance donc à son rythme. Merci d'exister !
Merci pour votre note très positive et votre professionnalisme au quotidien, n'hésitez pas à nous contacter à tout moment
After a problem syncing with Amazon costumer service was prompt to answer and everything started syncing correctly. Thank you
Slow customer service response, complicated instructions
We apologize for the experience and the frustration this has caused to you. We have reached out to you via email to gather more information and assist you with exporting your products or any other concerns you may have. Rest assured, our team is diligently working on our support instructions and overall customer satisfaction
I used this App to sell Australia-made masks and the support and account team always assisted us with issues quickly and easy to communicate for troubleshooting.
Dear PPE Tech,
Thank you very much for your feedback.
Our quality of service is one of our priorities and we are glad to see that it is efficient.
It is a pleasure to accompany you in the development of your project.
Please feel free to contact us, should you have any question.
Best regards,
Eugénie
Quality agent
So far so good! Only been a few hours, but so far this app has far exceeded my expectations. We were victims of the Shopify purge of their free link to Amazon. Put my Amazon account of vacation for several weeks and really wasn't looking forward to dealing with the fallout. But within minutes of installing this app, all my counts were sync'd and correct. Just tried an order on Amazon an it appeared correctly in Shopify. And a bonus, this app does a few things that I badly needed. All of my inventory is in a physical store, so I have always wanted to stop selling on Amazon when I have 2 or less on hand. This App does that for you! Also, I cannot sell certain vendors online, but can in my physical store. This App takes care of that issue as well! I will be testing for a couple days to make sure everything is good...but so far everything is great!
We're delighted to make you so excited after few hours, you still have a lot of things to discover in our App :) Don't hesitate to contact us anytime.