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Not ready for Prime time or Business at any scale... We started out great with this plugin. Super helpful support, but as time went on, developers would make changes to how orders were imported (without notice), stuff would fail and support took well over 24 hours. This plugin and team are not up to the task of supporting businesses with any significant volumes. I suggest you search elsewhere for more capable and reliable services before risking your Amazon account with these guys.
Nothing else to say that the trouble has been fixed at the same moment you were writing this review. Our apologies if your support time didn't correspond to your expectations, but we do apply the industry-standard SLA (support standards and timings)
The app andd customer service is super. Simply i schedule a meeting for integration and recive a great support for start to send product on amazon.
The app is very fast and simple when you understand the basic of amazon
Thank you very much for your feedback.
Our quality of service is one of our priorities and we are glad to see that it is efficient.
Please feel free to contact us if you need any help.
Kind regards,
Eugénie
Quality agent
Bad support
We apologize for the experience and the frustration this has caused. We have reached out to you via email to gather more information and assist you with your product listing concern. Rest assured, our team is diligently working on improving the sync of listings and overall customer satisfaction
I am very happy with the services and the process to sync the products from Shopify to Amazon is super easy it saves me a lot of time list my thousands of products quickly.
Thank you very much for your feedback.
It is a pleasure to accompany you in the development of your project.
Please feel free to contact us, should you have any question.
Best regards,
Eugénie
Quality agent
It's great! It is user -frendly and effective. The customer service is great and helpful. Will continue use it!
Dear OSIM Europe
Thank you very much for your feedback.
It is a pleasure to accompany you in the development of your project.
Please feel free to contact us, should you have any question.
Best regards,
Eugénie
Quality agent
The app's hard to use, but it gets easier over time if you're okay with tech (if you're not, choose something simpler). The main issue is that the product syncing to Amazon has been broken for 2 weeks straight now. While trying to contact customer support there has been no response from them on when the app will be fixed or anything else to let customers know that the app will be usable. Would not recommend using this app unless you enjoy being kept in the dark with unreliable customer support.
Dear ACME Jeans team,
We apologize that you have experienced some issues while syncing to Amazon.
We have made tremendous improvement in our service and support.
Our app recently made major update to ensure stability, performance, and reliability.
We offer free support and respond all inquires within 24 hours or less.
I installed Amazon integration plus to connect my Shopify store to my Amazon , at first it looked complicated but after a one- on- one training I got from Keterson , It was quite easy to understand it and work with it , the App is excellent and connects the the Shopify inventory to Amazon while adjusting and filling up all the necessary fields on Amazon in order to support the requirements from Amazon’s side . The support I got from Keterson was awesome, he gave me an excellent on boarding training and afterwards kept in touch and helped in solving some issues that I encountered. In General i recommend this app for anyone who wants to have a simple way to export their Shopify to Amazon - since Amazon’s requirements are complicated and the listing process on Amazon is somewhat frustrating , the close support I from Keterson had gave me the ability to list on Amazon fast and almost without errors - thank you Keterson !
Dear Ego Stockholm,
Thank you very much for your feedback.
Our customer service is one of our priorities and we are glad to know that it has been helpful for the development of your project.
We forward your opinion to Keterson, who will be delighted to take note of your satisfaction.
We would like to thank you again and please feel free to contact us if you have any question.
Good day to you,
Eugénie
Quality agent
App is completely glitchy/unpredictable and customer service is MIA - I have had no Amazon orders come through for 24 hours now and I've only received one response back from customer service over the last 12 hours in which they only asked for more details when my first request was plenty detailed that NOTHING is working. I'd give 1/2 a star if I could, customer service is literally nowhere to be found and it looks like we're going to be penalized by Amazon for not fulfilling order orders in time - because we pay for an app that doesn't work. Going into day 2 of not being able to fulfill our orders. SUPER COOL!
We are very sorry for the inconvenience that you have experienced. We are continuously doing our best to improve the app, especially the app's overall functionality. With this, we reached out to you via email to gather more information on how we can assist you further. Looking forward to hearing from you!
Thank you Keterson for taking the time to help me get started, You explained it very well and helped me understand the process a lot better.
Thanks for this wonderful review! We will relay this to him! Your support on our business fuels us to improve our app even more!
I am using the app to integrate Shopify to Amazon. It is easy to see what a powerful tool it is although can be a little confusing at first. Great Support!
Feel free to contact us anytime and thanks a lot for this nice review, we plan to create new amazing features you will enjoy. Do not hesitate to contact us and suggest more. Thanks from all of us.