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Helpful customer service. Real person not lame attempts with chatbots that don't understand your questions.
Thanks for the amazing 5-star review! This helps our business a lot. Thanks for your support!
We've been using this app for years to fulfill orders and sync inventory, and it has been consistently reliable. Everything runs smoothly, and the app performs exactly as expected. Customer service is responsive, helpful, and quick to resolve any questions. Highly recommended for anyone looking for a dependable solution.
Thanks for the wonderful review! Your support and feedback mean so much to us.
It worked well for a while, but for the past few days, orders have simply been completely ignored and not imported. We're naturally being penalized by Amazon. Such an obvious error in an app that costs $50 a month. This shouldn't happen.
We're sad to hear about this experience. We've sent an email to help with this. We'll look forward to your response to continue. Thank you.
Harvey was very helpful during the onboarding process. He was patient, kind and very clear in explaining the process. I truly appreciate the time he has spent working with us, to ensure we feel comfortable as we integrate over to Amazon. Highly recommend!
We're glad to hear about this experience and for the kind words! This helps us a lot!
Excelente atención al cliente!!!
Fantastic review! Thanks for your continued support.
Il y a malheuresement toujours un problème sur cette application. Si ce n'est pas la synchronisation de l'inventaire, c'est l'importation des commandes ou bien l'envoi des numéros de suivi. Mon compte Amazon a été bloqué plusieurs fois pour cause d'envois trop tardifs...et en fait l'envoi était fait dans les temps mais l'app n'avais pas confirmé l'envoi à Amazon et je ne reçois aucune alerte en cas d'erreur ou de panne.
Franchement cela prend beaucoup de temps et d'énergie, on se retrouve bloqué ou pénalisé, donc certes le prix est abordable mais il ne faut prévoir 20% de temps à dépenser sur la gestion quotidienne de l'app.
We greatly apologize for the inconvenience this has caused you. We appreciate your feedback and since then, our developers worked hard to improve the app, especially its overall functionality. We sent you an email to catch up and how we can further assist you.
UPDATE
app is down on shopify side.. can't access to settings anymore since more than 1 month.. asked for support on website and support site and i didn't got any reply in 20 days.. and i pay the 89$ package with VIP live support... i'm not satisfied at all
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I'm using this to sync Shopify with Amazon
i already know CommonServices as i come from Prestashop and was using their module..
on Prestashop i had a lot of problems with the module and the support was not so fast... here it's look like they are supporting better.. also the app for shopify is much more better than the prestashop one..
5 stars for now
L'application a été mis en place suite à un souhait d'intégrer les commandes Amazon dans Shopify. Les commandes et l'inventaire remontent correctement et la synchronisation est immédiate.
I searched for this app in Shopify and it automatically downloaded without my clicking "approve". I clicked "cancel" instead and closed the window and it is sitting there, operational and ready to bill me. Now I will uninstall this app because that is pretty scary. VERY long arms there, Amazon.
We're heartbroken to hear about this experience. Please note that we are a Third-Party App on Shopify, not Amazon itself, and we've sent you an email about this experience you've shared. We'd really appreciate it if you will respond to it so we can continue the conversation. Thank you!
When this app works, it works well to do the things we need.
But the app frequently fails to automatically sync orders from Amazon to Shopify, requiring manual attention and intervention.
Support is usually responsive in writing back to say that an issue will be looked into, but this particular issue has been ongoing for months without resolution. Other reviews confirm that this issue is not limited to our account.
Another tip: during setup, watch that you don't accidentally allow the app to overwrite all of your existing Amazon listings. This happened to us, and we are still correcting product details.
We're sorry to hear about your negative experience and apologize for any frustration this has caused. We have reached out to your email to gather more information and assist you with the syncing of your orders automatically if there's still any. Rest assured, our team is diligently working on improving the automatic sync of the app.
