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Thank you Olivier for helping me set up the integration for Amazon, I had a few issues, not with the App just me! I was quickly guided through the issues and now we are selling products very fast all day :-)
This app is great, especially for its help service. Thank Olivier Baquet(one of amazon's marketplaces specialist) a lot!
Thanks a lot, you are really a nice person, I enjoyed sharing with you and I'm very pleased that our App fits your needs. Do not hesitate to contact us anytime.
This app upload product from shopify to Amazon so quick, I have about 15000 and only takes about 3 days and all the product is on Amazon. and sync order, tracking number etc...also have a great customer service. Great team which help you, whenever you need help.thanks.
a very complex but useful app. the support and response time is very good compared to amazon feed competitors. keterson is a very nice guy and very supportive. in my opinion 4,5 stars out of 5 (because of the support) only 4 stars because i would wish a more intuitive UI
Yes, complex and this is the goal indeed, we want to provide to merchants all that is possible. Thanks a lot for your nice review, we are here, with you, forever. Best ;)
Great app for listing Shopify's products on all Amazon marketplaces.
The app might seem a bit complicated to newbies at first, but hey, Amazon is complicated with all its defaults. But if you deal with it a little, you also understand the clear logic behind it. The idea with the models and rules is awesome and makes listing super easy.
Had previously worked with an app from the competition, but it was nowhere near as comfortable.
The support is great too. Keterson and Olivier do a great job helping out with any problem.
updated:
After I was initially enthusiastic, frustration always arises.
There have been many problems in recent months, which could also be due to the new specifications from Amazon. After everything was running reasonably well again, two months ago I had a total meltdown: all the matching groups suddenly disappeared and there was no help from support, no backup! So I was forced to recreate all matching groups :-( I can't imagine I was the only one with this problem either.
Well, because of all the hassle, I'll take off 2 stars for now
As you are saying, Amazon is complicated with all its defaults, this is why we are trying to make the integration as smooth as possible. Thanks a lot for this nice and objective review, all our team really appreciate it. Hope to talk to you soon.
Il y a malheuresement toujours un problème sur cette application. Si ce n'est pas la synchronisation de l'inventaire, c'est l'importation des commandes ou bien l'envoi des numéros de suivi. Mon compte Amazon a été bloqué plusieurs fois pour cause d'envois trop tardifs...et en fait l'envoi était fait dans les temps mais l'app n'avais pas confirmé l'envoi à Amazon et je ne reçois aucune alerte en cas d'erreur ou de panne.
Franchement cela prend beaucoup de temps et d'énergie, on se retrouve bloqué ou pénalisé, donc certes le prix est abordable mais il ne faut prévoir 20% de temps à dépenser sur la gestion quotidienne de l'app.
We greatly apologize for the inconvenience this has caused you. We appreciate your feedback and since then, our developers worked hard to improve the app, especially its overall functionality. We sent you an email to catch up and how we can further assist you.
Very poor support no reply when in urgent need, no contact number - app failed, didnt allow changed settings to save
Hello Amar, thank you for your feedbak, indeed there was a delay in our response and we apologize for this but this was due to a timezone difference at that very moment, now our support team is available on 4 different time zones 24/7 and I believe they have solved your issues and you are now able to save all your configurations? We take customer satisfaction very seriously and hope that your experience using our app is much more pleasant now. Best regards,
Poor communication. Was working well for us, but app goes down but we do not receive a notification.
You have an excellent and well-structured catalog, it has been a pleasure to exchange with you, don't hesitate to contact us anytime, we can continue to improve your imports and exports.
We had this app installed for a few months and it worked well until they decided to remove an option to receive inventory from FBA. Support responded that "nobody was using this option" as a reason for that. No email to let us know. Looks like our business is not valuable enough to send an email. Very unprofessional.
FBA, of course, *FBA is well supported by our App*, however, it wasn't mentioned in your support inquiry, your review is based on something that has never been asked. You also reproach us to have removed a feature that never existed and to do not communicate on this. We are sorry, we can't communicate on something that doesn't exist or never existed.
Not ready for Prime time or Business at any scale... We started out great with this plugin. Super helpful support, but as time went on, developers would make changes to how orders were imported (without notice), stuff would fail and support took well over 24 hours. This plugin and team are not up to the task of supporting businesses with any significant volumes. I suggest you search elsewhere for more capable and reliable services before risking your Amazon account with these guys.
Nothing else to say that the trouble has been fixed at the same moment you were writing this review. Our apologies if your support time didn't correspond to your expectations, but we do apply the industry-standard SLA (support standards and timings)