Amazon Integration Plus

I am new to amazon and amazon integration. I admit that it was challenging to learn how to get my products syncd but with the help of Keterson N., I was guided to successfully list my products. This app, and customer service, have exceeded my expectations so far. I would definitely recommend this app to anyone who is looking to integrate their ecommerce stores. Keterson was very patient and thorough with me and that made the learning process less stressful. Do yourself a favor and get this app. You wont be disappointed.

Great support once you get in touch with them and very easy to list once set up correctly. Only downside is ease of use for beginners on Amazon and manuals are a bit hard to follow

App doesn't work , contacted customer support but no one is helping. Useless and waist of time. App removed

App and support are a real nightmare! The app does what it wants and there is no proper tutorials, nor a chance to talk to the developer.

Great app which helps integrating your Shopify store with Amazon an easier process. Support very helpful and prompt in their response time. Would highly recommend.

I reached out to support 3 times for help with the integration and features of the app, i received no response whatsoever. I tried uploading my products but it wouldn't upload therefore none of them went to amazon.

I had this installed for two weeks. The app does unexpected things such as updating images on Amazon listings that you've not linked by sending your Shopify images to it. It also started creating skus for things I had not selected, and listing them for sale on Amazon automatically. I had not linked Amazon Mexico, but it started creating live listings within Mexico and listing them for sale. Unexpected behavior is a death knell to an Amazon account. I had not set these things up within the app, and there were no options in the feeds panel (where it was coming from) to stop it. When I asked Olivier over support how to make these things stop, how to unlink Mexico if I have never linked it, and how to make it stop updating images, he told me that these things were not happening and I had nothing to worry about. That's when I uninstalled. I don't write a lot of reviews, but staring at the warning on my Amazon main panel that my account is in danger of being shut down because of all the Merchant Fulfilled orders I had to cancel prompted me to warn others. This app could result in a loss of your account.

It took me forever to get this app up and running. The support was a joke. I had to google and follow instructions outside of this app. Horrible!!!

After 30 days of using this app, here is the GOOD and BAD.
We needed integration to various Amazon marketplaces, including FBA and FBM, and be able to sync it all to Shopify main store for orders tracking and inventory The app provides many features that cover that and probably a lot more, but we were not able to get to them due to lack of any on-boarding assistance, meaningful support and extremely long response time on an average that took a day or more. In other words, you pretty much on your own.
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***PROS***
- Integration (see CONS) with Amazon various international and domestic markets.
- Orders imported seamlessly to Shopify for FBM or from FBA fulfillments.
- SKU matching seamless for inventory tracking in Shopify.
- Ability to turn On/Off sync between app and Amazon per each marketplace. Handy when nothing works and you got many items stuck in limbo.
***CONS***
- You are on your own. Let me repeat that - You are on your own.
- There is no on-boarding help. None, zero.
- Real Support Response time regardless of published notes are as such: Tomorrow. That's the best estimate. Maybe day after tomorrow if your ticket magically does not get assigned to the one and only support rep we ever encountered. So the same guy.
- In case of emergency if you have hundreds of SKU's in trouble on Amazon there will be no phone support, chat support, remote support or anything else you are imagining to be standard as of 2021.
- Integration with Amazon various marketplaces has number of nuances that has to do with SKU matching and ability to track FBA inventory, but you are not going to know that until you deep in. For example, in North America we are still trying to figure out how to track FBA inventory in Canada and USA, since they are under North America Unified Accounts. We are afraid to even think of Europe with many more markets. 7 days emailing (1 email per day) and no resolution to this with support agent (that same guy). Every day you get a new statement that contradicts yesterday's statement. We wait until tomorrow to get a response to yesterday question. I figure another month or so and we get one paragraph of useful help. I am sure the problem could have been solved in about 10min via chat, remote or phone call.
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Hopefully by now you are catching the drift of how this works here. If you have a small store (few SKU's) and really good with programming, database and clear understanding of the flow of data or you like exciting midnight surprises with mission critical software, then this is for you. We actually have most of it covered and still in trouble.
If you like to have someone walk you through the process and fine tune what is shown in general video to work for your store, then you are in trouble too. I like to be fair and offer real assessment. I am not afraid to work with company that has one guy that covers it all. But I cannot stand when employees or owners do not take customer's problems personally and seriously and do not care to get involved to see it completely through. "That's not my problem attitude" how good business or software gets in trouble. Take this review at your own risk for all its worth.

The support was very accessible and useful to a person new to dropshipping. I highly recommend using this company to get started.