리뷰 (279)
상세 검색
-
평점별
App is completely glitchy/unpredictable and customer service is MIA - I have had no Amazon orders come through for 24 hours now and I've only received one response back from customer service over the last 12 hours in which they only asked for more details when my first request was plenty detailed that NOTHING is working. I'd give 1/2 a star if I could, customer service is literally nowhere to be found and it looks like we're going to be penalized by Amazon for not fulfilling order orders in time - because we pay for an app that doesn't work. Going into day 2 of not being able to fulfill our orders. SUPER COOL!
We are very sorry for the inconvenience that you have experienced. We are continuously doing our best to improve the app, especially the app's overall functionality. With this, we reached out to you via email to gather more information on how we can assist you further. Looking forward to hearing from you!
They must be building this app on the fly. Customer service is very non responsive and every time there has been a fix something else goes wrong. App will not even load anymore to pull orders. Uninstalling and looking for something that is reliable.
We’re sorry to hear about your experience. We value your feedback and have emailed you to work on improving things for you, especially the order imports and the overall customer satisfaction. Our team will continue with the app's improvement and support services to assist you further and better.
Super-difficult to install so i gave up. i singed with an expert they recommended called Common-Service. I paid in advanced. Booked a meeting. Waited 3 days for that meetongday... 40 minutes before the meeting they come back to me and say that they dont understand a question i had so they Canceled everything. Im now 15minutes from when the meeting should have started and NOTHING I lost 4 days including trying to install it myself. my patiens is gone. And again this this softwarebusiness is proven to be a joke If your not a computer expert.. look for another program
It was a misunderstanding because it was not an appointment. Consequently, we have refunded all the money and we are sorry for the confusion. We hope to see you soon.
Difficult to use. Excessive settings. Poor Design. Slow Customer service. Definitely not proving to be of any value. Cost are rising and this app just makes it more difficult and expensive. I have hundreds of Items I have tried to sync and have 12 items listed. Those are only there because I had to Talk to Amazon directly. I am very disappointed...
Thank you for your feedback.
Please accept our deepest apologies for the inconvenience.
The Amazon app is a very complete solution, enabling you to deal with your seller account in the best possible way. That's the reason this app needs a lot of information from you in order to implement all the possibilities.
Most of our pro sellers love this app and have set-up a catalog and all of the information was approved on the Amazon side. The app connects your product information, stock levels, orders etc... but this information is stricly based upon Amazon approval.
Please feel free to get back to us and allow us a live integration session to make sure that all your requirements are met and can be exported. Your feedback is very important to us ; be sure that our quality of service is one of our priorities to accompany you in your project.
Best regards,
Eugénie
Quality support agent
Common Services
Extremely poor. Endless issues and support and not helpful. Even after we deleted the app Amazon are saying that they're somehow sending through feeds.
I had an issue with the feed going into Amazon. I emailed twice for support and zero response. Not good so I deleted the app not worth the hassle or excuses when they do finally answer due to a bad review. I wish Shopify would sort out the crappy apps and get rid of them if they can't handle support. - I recently did a 5 star review with godatafeed not 1 out of 5 but how would you know that?? just because I gave a negative review you think stalking a woman is cool, really concerned here??
11/06/21 -Again you have not listened, instead you have been stalking me and as I explained as a woman it makes me uncomfortable. Now you accuse me of lying as a redirect, if you feel I lied take a look at the review https://apps.shopify.com/godatafeed?surface_detail=godatafeed&surface_inter_position=1&surface_intra_position=4&surface_type=search#reviews
You need to understand something - people have a right to write a review from their experience, You could have asked these follow up questions "how can we help", "what can we do to improve your experience", instead you took it upon yourself to stalk me out, then after accusing me of being a lier you wrote me an email, your kidding right?? this is not good behavior and not coming from a place where there is opportunity for mutual understanding and respect.
We are client-oriented, however, you are lying. I have one piece of evidence; on pasteboard the file CDhV7hvwgbpJ.png shows up you put 1 star review to Godatafeed. In fact, Codisto, Cedcommerce, Godatafeed, etc. are not competitors but our colleagues, we need them, we do need our clients as well. In my opinion your review is useless and worse than this; we can't hire more people because this rating decreased our popularity.
In short, we do love our clients and colleagues/competitors.
App doesn't work , contacted customer support but no one is helping. Useless and waist of time. App removed
Thank you for the feedback. We apologize for the unpleasant experience.
Please accept our deepest apologies for the inconvenience.
Our Amazon Specialist had contacted you a few days ago but it seems you had already uninstalled the app.
Creating fine jewelry on Amazon is quite complex and requires quite a bit of patience.
We would be pleased to offer more information, guidance and assistance and have contacted you again.
Please feel free to contact us back.
App and support are a real nightmare! The app does what it wants and there is no proper tutorials, nor a chance to talk to the developer.
We are really sorry about the trouble you met. But your reproaches and especially the one we don't answer is wrong, the only day we didn't answer to you was a public holiday in our region.
I had this installed for two weeks. The app does unexpected things such as updating images on Amazon listings that you've not linked by sending your Shopify images to it. It also started creating skus for things I had not selected, and listing them for sale on Amazon automatically. I had not linked Amazon Mexico, but it started creating live listings within Mexico and listing them for sale. Unexpected behavior is a death knell to an Amazon account. I had not set these things up within the app, and there were no options in the feeds panel (where it was coming from) to stop it. When I asked Olivier over support how to make these things stop, how to unlink Mexico if I have never linked it, and how to make it stop updating images, he told me that these things were not happening and I had nothing to worry about. That's when I uninstalled. I don't write a lot of reviews, but staring at the warning on my Amazon main panel that my account is in danger of being shut down because of all the Merchant Fulfilled orders I had to cancel prompted me to warn others. This app could result in a loss of your account.
We are so sorry for what happened to you, but by default, other marketplaces such as Mexico are not enabled. There are a bunch of options, including enabling or disabling the marketplaces/countries in which one your want to sell. The App is the most comprehensive fully Shopify integrated App on the App store not requiring external solutions to work.
Maybe, because of that reason, and because we didn't exchange longer about your needs, this misunderstanding happened.
Terrible it does not work and their support is rubbish- do not waste your time, this is app will not update your products
Since this App is working well as we can see in the other reviews, we are sorry that it doesn't fit your needs.