리뷰 (264)

전체 평점
4.2
평점 수준당 개수
  • 평점의 69%가 별 5개입니다
  • 평점의 5%가 별 4개입니다
  • 평점의 2%가 별 3개입니다
  • 평점의 5%가 별 2개입니다
  • 평점의 19%가 별 1개입니다
2024년 10월 6일

I found this app quite difficult to understand. There are too many steps, and the process isn’t user-friendly. It seems like they’re just trying to make more money by charging for customer support, which feels unfair. I expected better guidance without needing to pay for help. Disappointed.

Tartan Heritage
미국
앱 사용 기간 6일
답글 Feed.Biz개 2024년 10월 9일

We apologize for the inconvenience and the trouble this has caused. We've sent you an email in case you want to continue where we left off and would love to hear your feedback on how we can further improve the app.

Nonetheless, we very much appreciate this valuable feedback.

2024년 7월 21일

Bonjour, impossible de connecter votre application au compte amazon

Wellkitch
프랑스
앱 사용 기간 대략 2개월
답글 Feed.Biz개 2024년 7월 23일

We deeply apologize for the trouble. We have reached out to you to assist you further with your concern. We are doing our best to continuously improve the overall customer experience, and this feedback helps us understand more about the troubles you face.

Please let us help you further by replying to the email we sent you. Thank you!

2024년 1월 16일

We are experiencing a lot of issues with your app. The latest one is it refuses to list certain SKU's

Gamefish
영국
앱 사용 기간 거의 2년
답글 Feed.Biz개 2024년 1월 19일

Dear Gamefish,

We appreciate your usage of our app since 2022 and are sorry to hear about the challenges you've faced.
Our support team is eager to assist you and resolve this matter promptly. You created a support ticket, we answered you to request additional details to better assist you, and you never answered, so it was not possible to help you.
We just sent you an email so you can book a call with our support team who will solve your issue.

Thank you for your understanding.

2024년 3월 20일

Sadly this product is junk. Tried to sync orders and there's no way to select the Amazon products for which sales should sync to Shopify. Confusing and doesn't work. Save your time and skip this one.

Tabs Chocolate
미국
앱 사용 기간 12분
답글 Feed.Biz개 2024년 6월 6일

We're sorry to hear about your negative experience and apologize for any frustration this has caused. We have reached out to your email to gather more information and assist you with your order import concern, or any other concerns that you may have. Rest assured, our team is diligently working on improving both our support documentation and overall customer satisfaction.

2024년 11월 19일

Super confusing,, outdated tutorials, support not available

Creme Society
미국
답글 Feed.Biz개 2024년 11월 21일

We sincerely apologize for the confusion and frustration you experienced. We are working diligently to update our resources and improve our support channels. We appreciate your feedback and will use it to make improvements. Additionally, we reached out to you through email to understand how we can better support you.

We look forward to hearing from you. Thank you for your feedback.

2022년 2월 18일에 편집됨

Usually fine but the past few weeks the scheduler has been failing which means we get no orders imported, and then today the entire app is down so we're going to fail all our Prime orders today. No way to contact Customer Support. I'm looking for a different app, it's so unreliable.

Nantwich Cheese
영국
앱 사용 기간 대략 3년
답글 Feed.Biz개 2021년 9월 12일

It has been a pleasure to implement the function you asked for, it is useful for all sellers, thanks a lot for this idea and your great feedback.

2023년 7월 26일에 편집됨

** update 7/26/2023

Not sure what has happened to this company over the past 6-8 months but functions has gone to nothing. Sometimes orders do not import and other issues happen then their support does not respond for over a week or more with reply's that are not relevant. Then you have to wait another week when you reply back within minutes. If they can get back to the way they were prior would be a good app.
For now I am un-installing!
***
So far so good! This app has so many options and the support is outstanding! You will have to allow for a time difference but my questions were followed up on in a timely manner. Plus I was given help to set it up and to make sure it was working properly for my needs. Thanks for your help Oliver and team! Well done!

Ice 'N' Fire
캐나다
앱 사용 기간 거의 3년
2022년 8월 1일에 편집됨

The App has always been amazing until last 2 weeks. It does not work properly anymore. I have to execute manually all the tasks. I have sent several support mails and I always get a message telling me they are updating the server. Extremely frustrated as they have always been brilliant and their product used to work perfectly. I will be happy to change my review as soon as they fix it, as their product is really good, but I need a solution asap.

Híper Ocio
스페인
앱 사용 기간 2년 초과
2024년 3월 30일에 편집됨

This app has a LOT of features, and you have a LOT of control over how your products and orders sync compared to other apps on the market. BUT the app stops working from time to time and does not import the orders, so if you have to constantly check amazon everyday to make sure orders got shipped out. I've reached out to support multiple times and I never get a response back and they NEVER notify you when the sync stops working. I originally gave them a 4 star but now I am changing it to a 1 star and looking to get off the app.

Bunker 27
미국
앱 사용 기간 2년 초과
답글 Feed.Biz개 2021년 12월 11일

Thank you very much for this very detailed and objective feedback. Indeed, as you mention, we put all our priorities on the richness of features, the App may seem complicated at first glance, however, it is deliberately intended for professional merchants, like you. With Amazon it's hard to make something simple!
We look forward to hearing from you.

2023년 4월 17일

As others have stated, app is down pretty often and when it goes down, its easy to miss orders and shipping on time for Amazon. Right now it is not receiving orders from Amazon even when prompted manually through the actions-operations-receive orders from Amazon process. Its been down this time for about 24 hours so far. Received standard canned response from customer service.
"Hi Chris,

Thank you for your message.

We apologize for the inconvinience with our APP. We have reported your issue to the DEV Team. And we will get back to you as soon as possible.

We wish you a very pleasant day.

Kind regards,"

Cool Water Products
미국
앱 사용 기간 대략 2년
답글 Feed.Biz개 2023년 8월 30일

Dear Cool Water Products team,

We apologize that you have experienced some issues while syncing to Amazon.
We have made tremendous improvement in our service and support.
Our app recently made major update to ensure stability, performance, and reliability.
We offer free support and respond all inquires within 24 hours or less.