Recensioner (279)

Helhetsomdöme
4,2
Antal per omdömesnivå
  • 68 % av omdömena har 5 stjärnor
  • 5 % av omdömena har 4 stjärnor
  • 2 % av omdömena har 3 stjärnor
  • 4 % av omdömena har 2 stjärnor
  • 20 % av omdömena har 1 stjärnor
10 november 2024

Unfortunately it is not easy to understand setup and I asked a question to support but never heard back.

Sossu
Estland
2 månader användning av appen
Feed.Biz svarade 15 november 2024

We're sorry to hear about the experience you had with the setup and support. Your feedback is valuable to us, and we're committed to addressing these concerns. We reached out to you through email to assist you further. We want to ensure all our users have a smooth experience with the app.

7 oktober 2024

It was a little difficult at first, but not on the integration app side. The integration app works great! I think on the Amazon side, they don't communicate clearly attribute criteria for all categories. For example, we had a group of items we were trying to upload to our Amazon store and Amazon was blocking the request because we were missing attributes that Amazon had not listed, so items were stuck between Integration and the Amazon marketplace. Tech support was incredibly kind and patient, however helpless because according to his records, we had all the information we needed included in our item attributes. Amazon tech support was horrible and were of no help; almost treated me like an invalid for even attempting to integrate our Shopify store into our Amazon store. I finally figured out on my own through 3 weeks of troubleshooting, I had to manually upload our items then tell the integration app to resubmit as an update to the said items to get Amazon to accept them and for integration to sync. Definitely NOT Integration Plus' problem. Your app has worked amazing and done everything we need it to do. Amazon needs to get up to speed, though. If anyone else has a similar issue with product not syncing/uploading to Amazon, that's how you fix it!

Thanks for all the time and help from tech support and keeping this app up to date and functioning seamlessly; it really saves a lot of stress!

Udder Delight Natural Skincare
USA
4 månader användning av appen
Feed.Biz svarade 9 oktober 2024

This is a wonderful review! We've made changes and improvements over the past few months, and we're really happy to see you're having a positive experience. Please feel free to let us know if there's anything else we can assist anytime!

14 november 2024

Amazing service and very happy with this!!

SUBURBAN NOIZE RECORDS
USA
8 månader användning av appen
Feed.Biz svarade 18 november 2024

We're so delighted to hear about the wonderful experience you had! Thanks for your kind words and your support. This means a lot to our business.

10 november 2024

The customer service is very high quality and I am really enjoying the experience.

The Spruill Agency Shop
USA
6 månader användning av appen
Feed.Biz svarade 15 november 2024

We're so glad you're having a great experience! Your feedback on our customer service is fantastic. We're here to provide the best possible support, and we appreciate your kind words.

25 oktober 2024

In the beginning the app was a bit overwhelming and it still is. Thanks to the great onboarding help, everything is now up and running and I'm happy and satisfied for now. I will certainly take another look at all the functionalities in detail and then contact support again if necessary.

PRObiom
Schweiz
7 dagar användning av appen
Feed.Biz svarade 15 november 2024

Thank you so much for taking the time to leave a review! We hear you on the app being a bit overwhelming at first. We're glad the onboarding helped get you up and running smoothly. We're always working to make the app easier to navigate, so we appreciate your feedback. Please don't hesitate to reach out to support if you have any questions as you explore all the features.

Redigerat 7 december 2024

This App is easy to use. Yes and everyone is so nice.

My Store
USA
3 dagar användning av appen
Feed.Biz svarade 17 december 2024

Thanks for the amazing review! We're glad you're having a wonderful experience on the app. Your support is very much appreciated.

20 december 2024

Best Customer service

eMotors Warehouse
Kanada
9 dagar användning av appen
Feed.Biz svarade 16 januari 2025

Thanks for the great review! That's what we aim to provide and we're glad you're experiencing it.

21 november 2024

La aplicación tiene un montón de opciones y nos está funcionando muy bien desde hace más de 6 meses. Hoy por primera vez hemos utilizado su soporte y Harvey nos ha tratado con todo interés y ha solventado una situación problemática para nosotros. Muchas gracias a todo el equipo.

Belevels MKP
Spanien
8 månader användning av appen
Feed.Biz svarade 22 november 2024

We're very glad to know that you're enjoying the app as well as the support experience! Your continuous support is very much appreciated. Thank you for the wonderful review!

6 oktober 2024

I found this app quite difficult to understand. There are too many steps, and the process isn’t user-friendly. It seems like they’re just trying to make more money by charging for customer support, which feels unfair. I expected better guidance without needing to pay for help. Disappointed.

Tartan Heritage
USA
6 dagar användning av appen
Feed.Biz svarade 9 oktober 2024

We apologize for the inconvenience and the trouble this has caused. We've sent you an email in case you want to continue where we left off and would love to hear your feedback on how we can further improve the app.

Nonetheless, we very much appreciate this valuable feedback.

19 november 2024

Super confusing,, outdated tutorials, support not available

Creme Society
USA
5 dagar användning av appen
Feed.Biz svarade 21 november 2024

We sincerely apologize for the confusion and frustration you experienced. We are working diligently to update our resources and improve our support channels. We appreciate your feedback and will use it to make improvements. Additionally, we reached out to you through email to understand how we can better support you.

We look forward to hearing from you. Thank you for your feedback.