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It took me forever to get this app up and running. The support was a joke. I had to google and follow instructions outside of this app. Horrible!!!
Thank you for your feedback.
Please accept our deepest apologies for the inconvenience.
After checking the emails you had with the support, I can see that you completed all the steps that were requested to open your seller account.
Our support following your feedback asked you what could be done better to ensure a better service quality.
Please feel free to contact us back. Your feedback is very important to us ; be sure that our quality of service is one of our priorities to accompany you in your project.
We do online onboarding sessions for you to make sure you fully use all the features of the app and they are all activated on your account.
We hope to hear from you soon.
Best regards,
Eugénie
Quality support agent
Common Services
I would rate this app higher but it is largely misleading. You're given a free trial, but the free trial is used up before you can use the app. I was chargers over $40.00 before I could even sync my store to Amazon. Once I synced my store my products would not sync. It isn't a free trial if it takes 2 weeks to be approved to sell on the app.
Hi, The Buzzz Co.
I am sorry to hear you have had difficulties setting up your account. We are always here to help.
Please note that your Amazon account must be fully active before using the app.
You won't be able to connect if you are still waiting for approval from Amazon.
Also, I see that after the trial period, you were on our free plan, and there has been no charge from us at all. As a third-party Shopify app, we do not cover Amazon subscription fees incurred.
Once your Professional Amazon account is fully active, we will be glad to assist you with the integration. We give free live onboarding sessions. You can definitely contact us to schedule a call.