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since yesterday it seems to have been able to import orders normally, I hope that in the future there will not be a similar situation, and the solution to the problem is also very long, but thank you very much for your help!
We're continuously doing our best to improve our app and we appreciate your awesome rating and support!
Great technical support even for a Newbie like myself. Very happy, thanks.
That's fantastic to hear! We're thrilled you had a positive experience with our support team. We're always happy to help, no matter your level of experience. 😊
If you have any other questions or need assistance, please don't hesitate to reach out!
Simple, easy to use. Does everything we've needed so far. The dev is super responsive and helpful
We're thrilled to hear you're loving the app! We're always working to make it better, so your feedback is invaluable.
Wow, this app is a LIFE SAVER! We have really low shipping rates on Shopify that beat Amazon so shipping Amazon orders from Shopify saves us so much money! This app does it for you. It was seamless set-up and when I needed help Harvey helped in a snap! The other feature I love is you can set rules, for example I can mark-up my products sold from my store on Amazon by a certain % to help cover cost of Amazon fees and shipping. Brilliant!
This is amazing to hear! The ability to set rules and mark-up products is a powerful feature, and we're glad it's working so well for you. This feedback is incredibly helpful to us!
Ok.
Your wonderful review and support help us a lot! Thanks for the 5-star!
excelente servicio, me atendieron con una amabilidad increíble , me hablo en español y resulta que habla ingles y francés así que fue muy fácil la comunicación y muy cortes, tubo mucha paciencia para explicarme paso a paso como agregar mis productos a amazon , estoy encantada y los productos se enviaron sin problemas y rápidamente MUCHAS GRACIAS KETERSON NAVARRE , DIOS TE BENDIGA
We're so happy to hear about your feedback! We're glad to hear that the whole process of adding your products to Amazon went smoothly, and that your products were shipped without a hitch. Please know that if you need any further help, you can reach out to us anytime!
When this app works, it works well to do the things we need.
But the app frequently fails to automatically sync orders from Amazon to Shopify, requiring manual attention and intervention.
Support is usually responsive in writing back to say that an issue will be looked into, but this particular issue has been ongoing for months without resolution. Other reviews confirm that this issue is not limited to our account.
Another tip: during setup, watch that you don't accidentally allow the app to overwrite all of your existing Amazon listings. This happened to us, and we are still correcting product details.
We're sorry to hear about your negative experience and apologize for any frustration this has caused. We have reached out to your email to gather more information and assist you with the syncing of your orders automatically if there's still any. Rest assured, our team is diligently working on improving the automatic sync of the app.
I am using Amazon Integration Plus to sync my Amazon with Shopify store, so FBM can be fulfilled in all one place. When I set up the connection, the orders transferred across smoothly. I then had some issues around not knowing how to get the rules up and going, but reached out to the customer service team who jumped on a call with me straight away. Very good customer service, thank you Keterson for your help!
We're thrilled you had a great experience! Thanks for the fantastic review! We'll share this with him and always here when you need help!
Keterson is so so helpful! It's a bit of a process to get your head around the product uploads. So having his insights & understanding has been great! He is informative and always willing to talk overtime to complete the uploads and make sure that we are comfortable.
This is a wonderful 5-star review! We'll be sure to pass it off to Keterson and let him know. Your support is very much appreciated and this greatly helps our business!
Thank you Keterson for taking the time to help me get started, You explained it very well and helped me understand the process a lot better.
Thanks for this wonderful review! We will relay this to him! Your support on our business fuels us to improve our app even more!