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We had this app installed for a few months and it worked well until they decided to remove an option to receive inventory from FBA. Support responded that "nobody was using this option" as a reason for that. No email to let us know. Looks like our business is not valuable enough to send an email. Very unprofessional.
FBA, of course, *FBA is well supported by our App*, however, it wasn't mentioned in your support inquiry, your review is based on something that has never been asked. You also reproach us to have removed a feature that never existed and to do not communicate on this. We are sorry, we can't communicate on something that doesn't exist or never existed.
Not ready for Prime time or Business at any scale... We started out great with this plugin. Super helpful support, but as time went on, developers would make changes to how orders were imported (without notice), stuff would fail and support took well over 24 hours. This plugin and team are not up to the task of supporting businesses with any significant volumes. I suggest you search elsewhere for more capable and reliable services before risking your Amazon account with these guys.
Nothing else to say that the trouble has been fixed at the same moment you were writing this review. Our apologies if your support time didn't correspond to your expectations, but we do apply the industry-standard SLA (support standards and timings)
This app made it really simple to start selling thousands of products on amazon. I really like it alot.
Thanks a lot for this nice review, don't hesitate to contact us anytime whether you would need to improve your export or spread your catalog to other countries.
The app's hard to use, but it gets easier over time if you're okay with tech (if you're not, choose something simpler). The main issue is that the product syncing to Amazon has been broken for 2 weeks straight now. While trying to contact customer support there has been no response from them on when the app will be fixed or anything else to let customers know that the app will be usable. Would not recommend using this app unless you enjoy being kept in the dark with unreliable customer support.
Dear ACME Jeans team,
We apologize that you have experienced some issues while syncing to Amazon.
We have made tremendous improvement in our service and support.
Our app recently made major update to ensure stability, performance, and reliability.
We offer free support and respond all inquires within 24 hours or less.
Customer support is fantastic and so far the app has been very easy to use! Anytime I have questions about setup or logistics, the support group has been responsive and informative.
Thank you very much for your feedback.
Our quality of service is one of our priorities and we are glad to see that it is efficient.
Please feel free to contact us if you need any help.
Kind regards,
Eugénie
Quality agent
App is completely glitchy/unpredictable and customer service is MIA - I have had no Amazon orders come through for 24 hours now and I've only received one response back from customer service over the last 12 hours in which they only asked for more details when my first request was plenty detailed that NOTHING is working. I'd give 1/2 a star if I could, customer service is literally nowhere to be found and it looks like we're going to be penalized by Amazon for not fulfilling order orders in time - because we pay for an app that doesn't work. Going into day 2 of not being able to fulfill our orders. SUPER COOL!
We are very sorry for the inconvenience that you have experienced. We are continuously doing our best to improve the app, especially the app's overall functionality. With this, we reached out to you via email to gather more information on how we can assist you further. Looking forward to hearing from you!
I used this app to integrate Shopify with amazon Eu. Support team was extra extra helpful. They constantly upgrade and update the app for users.
The real difference here is the customer support team. All of our technical questions were resolved in a timely manner and most importantly they were resolved the first time. Amazon is difficult to understand and I don't think we could have launched without this app and team.
They must be building this app on the fly. Customer service is very non responsive and every time there has been a fix something else goes wrong. App will not even load anymore to pull orders. Uninstalling and looking for something that is reliable.
We’re sorry to hear about your experience. We value your feedback and have emailed you to work on improving things for you, especially the order imports and the overall customer satisfaction. Our team will continue with the app's improvement and support services to assist you further and better.
Very impressive service they really go the extra mile to help with integration Great problem solvers