Amazon Integration Plus , 218 条评论
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Great app, does exactly what we need from item set up to order processing! Great Tech support. Very responsive and helpful.
This really is a great app, with EXCELLENT support help. My only comment is that is has a bit of a learning curve to understand how is works.
It has been a pleasure to assist you this beautiful catalog, our team is really grateful about your nice feedback, this is really appreciated. Thanks a lot for your support.
Very nice tool . Support helps to solve issues. Works very good so far. Easy integration. A little bit confusing in the beginning with the different settings and needs. but they have a lot of faqs to solve these questions.
This App is amazing! Been using it for more than a year and their support is TOP NOTCH! Highly recommended!
Thank you very much for your feedback.
Our quality of service is one of our priorities and we are glad to see that it is efficient.
Please feel free to contact us if you need any help.
Kind regards,
Eugénie
Quality agent
Great app that is easy to use and allows you to send products to Amazon and import orders.
Keterson, the account manager, is very responsive and his help is invaluable!
Thanks to the whole team ! Super application, facile à utiliser, et qui permet d'envoyer les produits sur Amazon et d'importer les commandes.
Keterson, le chargé de compte, est très réactif et son aide est très précieuse!
Merci à toute l'équipe !
Merci Serge pour votre note très gratifiante, nous apprécions énormément. C'est un plaisir de vous accompagner durant votre intégration sur Amazon, n'hésitez pas à nous contacter à tout moment.
Very poor support no reply when in urgent need, no contact number - app failed, didnt allow changed settings to save
Hello Amar, thank you for your feedbak, indeed there was a delay in our response and we apologize for this but this was due to a timezone difference at that very moment, now our support team is available on 4 different time zones 24/7 and I believe they have solved your issues and you are now able to save all your configurations? We take customer satisfaction very seriously and hope that your experience using our app is much more pleasant now. Best regards,
We had an issue with synchronization betwen Shopify and Amazon for Fraudulent orders and olivier help us very quickly. The exchange was very clear and efficient. Solution was found very quickly.
After trying a few different Amazon Integration Apps we tried Amazon Integration Plus, and immediately noticed that it was more organised and easier to use. When it came time to request support to configure everything the Support Call was great (thankyou Keterson) and we are now able to list products on Amazon easily and automatically! Configuring the App was explained well (and for me this was needed) and I am confident that this will meet our needs and be a great tool for our Business going forwards.
We had this app installed for a few months and it worked well until they decided to remove an option to receive inventory from FBA. Support responded that "nobody was using this option" as a reason for that. No email to let us know. Looks like our business is not valuable enough to send an email. Very unprofessional.
FBA, of course, *FBA is well supported by our App*, however, it wasn't mentioned in your support inquiry, your review is based on something that has never been asked. You also reproach us to have removed a feature that never existed and to do not communicate on this. We are sorry, we can't communicate on something that doesn't exist or never existed.
Not ready for Prime time or Business at any scale... We started out great with this plugin. Super helpful support, but as time went on, developers would make changes to how orders were imported (without notice), stuff would fail and support took well over 24 hours. This plugin and team are not up to the task of supporting businesses with any significant volumes. I suggest you search elsewhere for more capable and reliable services before risking your Amazon account with these guys.
Nothing else to say that the trouble has been fixed at the same moment you were writing this review. Our apologies if your support time didn't correspond to your expectations, but we do apply the industry-standard SLA (support standards and timings)