Amazon Integration Plus , 212 条评论

I reached out to support 3 times for help with the integration and features of the app, i received no response whatsoever. I tried uploading my products but it wouldn't upload therefore none of them went to amazon.

The app is great and definitely an upgrade from any of the previous Amazon apps used in the past. Their support team, especially Keterson, is very knowledgeable, patient, & helpful. The only thing I'd say is that even with the tutorials provided to explain setup, it's still a bit difficult to do on your own. There's also A LOT of functionality so it can be overwhelming at times looking at the interface.

It took me forever to get this app up and running. The support was a joke. I had to google and follow instructions outside of this app. Horrible!!!

The support was very accessible and useful to a person new to dropshipping. I highly recommend using this company to get started.

L'app est excelent, facilite la connection entre la plateforme. Pour macth les produits il vus vaudra le SKU de l'un ou l'autre des des deux platformes. Vous serai tous emerveillés.
Le support est disponible en francais et en espagnole egalement. Thank

After 30 days of using this app, here is the GOOD and BAD.
We needed integration to various Amazon marketplaces, including FBA and FBM, and be able to sync it all to Shopify main store for orders tracking and inventory The app provides many features that cover that and probably a lot more, but we were not able to get to them due to lack of any on-boarding assistance, meaningful support and extremely long response time on an average that took a day or more. In other words, you pretty much on your own.
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***PROS***
- Integration (see CONS) with Amazon various international and domestic markets.
- Orders imported seamlessly to Shopify for FBM or from FBA fulfillments.
- SKU matching seamless for inventory tracking in Shopify.
- Ability to turn On/Off sync between app and Amazon per each marketplace. Handy when nothing works and you got many items stuck in limbo.
***CONS***
- You are on your own. Let me repeat that - You are on your own.
- There is no on-boarding help. None, zero.
- Real Support Response time regardless of published notes are as such: Tomorrow. That's the best estimate. Maybe day after tomorrow if your ticket magically does not get assigned to the one and only support rep we ever encountered. So the same guy.
- In case of emergency if you have hundreds of SKU's in trouble on Amazon there will be no phone support, chat support, remote support or anything else you are imagining to be standard as of 2021.
- Integration with Amazon various marketplaces has number of nuances that has to do with SKU matching and ability to track FBA inventory, but you are not going to know that until you deep in. For example, in North America we are still trying to figure out how to track FBA inventory in Canada and USA, since they are under North America Unified Accounts. We are afraid to even think of Europe with many more markets. 7 days emailing (1 email per day) and no resolution to this with support agent (that same guy). Every day you get a new statement that contradicts yesterday's statement. We wait until tomorrow to get a response to yesterday question. I figure another month or so and we get one paragraph of useful help. I am sure the problem could have been solved in about 10min via chat, remote or phone call.
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Hopefully by now you are catching the drift of how this works here. If you have a small store (few SKU's) and really good with programming, database and clear understanding of the flow of data or you like exciting midnight surprises with mission critical software, then this is for you. We actually have most of it covered and still in trouble.
If you like to have someone walk you through the process and fine tune what is shown in general video to work for your store, then you are in trouble too. I like to be fair and offer real assessment. I am not afraid to work with company that has one guy that covers it all. But I cannot stand when employees or owners do not take customer's problems personally and seriously and do not care to get involved to see it completely through. "That's not my problem attitude" how good business or software gets in trouble. Take this review at your own risk for all its worth.

Terrible it does not work and their support is rubbish- do not waste your time, this is app will not update your products

dont even think about using this app. It ruined my whole amazon store by mixing up images and prices. Deleted ASINs and lost all my product reviews that I have aquired over 5 years.

I asked the company to explain to me why they wanted so much view / edit access to my Amazon account, including edit access to financial and customer comms data, they would not give me a reason. To me this is a massive red flag and I deleted the app to protect my Amazon account.

I hope this helps someone. Support here is non existant and you can actually get better results with the free shopify amazon linked app. For the almost $400 per year you would expect a seamless and polished product. This is far from that.