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Really good app especially for merchant fulfilled fbm orders on amazon! Highly recommended, we're yet to trial it for fba orders.
The App has always been amazing until last 2 weeks. It does not work properly anymore. I have to execute manually all the tasks. I have sent several support mails and I always get a message telling me they are updating the server. Extremely frustrated as they have always been brilliant and their product used to work perfectly. I will be happy to change my review as soon as they fix it, as their product is really good, but I need a solution asap.
I struggled at first however after speaking to Keterson everything makes sense, he is extremely helpful. The app is very easy to use, I just needed some assistance which was welcomed with open arms and we have got my products on Amazon. Very quick and easy
Dear The GlamFactory Ltd,
Thank you very much for your feedback.
Our customer service is one of our priorities and we are glad to know that it has been helpful for the development of your project.
We forward your opinion to Keterson, who will be delighted to take note of your satisfaction.
We would like to thank you again and please feel free to contact us if you have any question.
Good day to you,
Eugénie
Quality agent
This app has a LOT of features, and you have a LOT of control over how your products and orders sync compared to other apps on the market. BUT the app stops working from time to time and does not import the orders, so if you have to constantly check amazon everyday to make sure orders got shipped out. I've reached out to support multiple times and I never get a response back and they NEVER notify you when the sync stops working. I originally gave them a 4 star but now I am changing it to a 1 star and looking to get off the app.
Thank you very much for this very detailed and objective feedback. Indeed, as you mention, we put all our priorities on the richness of features, the App may seem complicated at first glance, however, it is deliberately intended for professional merchants, like you. With Amazon it's hard to make something simple!
We look forward to hearing from you.
I'm very happy of this app and I've find awesome the support service (with Keterson) helping me to integrate my shopify e-commerce.
Patience, competence and, last but not least, being able to understand my bad English. Great job, now we look forward to making sales to further raise the level of satisfaction.
Ramon
You are right, indeed, the sales, brick & mortar or physical, whatever it is, requires patience, we are also here to try to accelerate as best as possible the Amazon catalog integrations.
Thank you very much for this review, do not hesitate to contact us again, you are welcome.
So far so good. After learning how to use this app with the help of their awesome support I'm starting to see how much of an advantage this is to sync it to my existing Shopify store. It saves me so much time! Thank you :)
A great app that help's with the integration of your store onto the Amazon platform. A little difficult to navigate without a screen share tutorial but once I was shown how it works it was off to the races.
We talked internally and we are thinking the same, this App is really PRO oriented, and not user-friendly, it makes it very powerful but the side effect is it makes it complicated for the beginners or intermediates. Anyway, we really do appreciate your comments and nice review about it. Of course, feel free to contact us anytime.
As others have stated, app is down pretty often and when it goes down, its easy to miss orders and shipping on time for Amazon. Right now it is not receiving orders from Amazon even when prompted manually through the actions-operations-receive orders from Amazon process. Its been down this time for about 24 hours so far. Received standard canned response from customer service.
"Hi Chris,
Thank you for your message.
We apologize for the inconvinience with our APP. We have reported your issue to the DEV Team. And we will get back to you as soon as possible.
We wish you a very pleasant day.
Kind regards,"
Dear Cool Water Products team,
We apologize that you have experienced some issues while syncing to Amazon.
We have made tremendous improvement in our service and support.
Our app recently made major update to ensure stability, performance, and reliability.
We offer free support and respond all inquires within 24 hours or less.
i was looking for shopify and amazon integration from last approx 3 years , but i couldn't able to find out than i came across this app, app is so amazing and developers are to much aware of shopify and amazon collections, syncing - inventory and orders, great app great support, if you want to mazimize your business and want to become seller on amazon with shopify website go for it..
Simply doesn't work for me - I get access denied. Happy to change the review once the app is actually working.
Dear Pride.Direct,
Thank you for your feedback.
Please accept our deepest apologies for the inconvenience.
Your feedback is very important to us ; be sure that our quality of service is one of our priorities to accompany you in your project.
Please feel free to get back to us and allow us a live integration session to make sure that you can access successfully and that all your requirements are met and can be exported.
We remain at your disposal.
Best regards,
Eugénie
Quality agent