評價 (266)

整體評分
4.2
各級評分數量
  • 69% 的評分為 5 顆星
  • 5% 的評分為 4 顆星
  • 2% 的評分為 3 顆星
  • 5% 的評分為 2 顆星
  • 20% 的評分為 1 顆星
2023年2月23日

Does not work. I have no idea what it is doing to be honest. It is so untransparent.

Cannot tell on a product by product basis if it is exported to Amazon or not.

Witch of Scots
英國
使用應用程式 3天
Feed.Biz 已回覆 2024年6月13日

We're terribly sorry for the frustration this has caused. Your feedback is very important to us and is appreciated. We reached out to you by email to make it up. We've worked really hard to improve the app, especially the support documentation, support service, and overall customer satisfaction.

編輯時間:2021年9月23日

After several days using this product, I have not seen even one product added to my store Amazon, although its logs show that several hundred were successfully sent. When I wrote to support to ask for help resolving this (request below), here is a sample of the condescending and/or factually inaccurate statements that were made: 1. Regarding this blog post (https://blog.common-services.com/post/prestashop-ean-barcodes-and-marketplaces) with PrestaShop in the URL and making up half the content of the post: "No the topic is not about PrestaShop, this is an e-commerce topic, general." Please. Argue with your users who are asking for support. 2. In the same response to my original support request: "In paying plan, we also do provide special assistance to help you to export your products without hassle." I selected a paying plan. I have no control over being forced into a 30-day trial. I would happily pay the $19.99 fee in order to resolve the issues I'm having getting products from my Shopify store to Amazon. So I was frustrated by this statement, since I can't do anything to make time move faster. So please. Increase the frustration of the user who is asking for support. 3. In response to my follow-on request (below), "Barcodes are the sole property of GS1 company." This statement is factually untrue. GS1 is a standards board who licenses barcode prefixes to companies who can use them or license them to sellers. So please. Give inaccurate information to make your user, who is asking for support because they are frustrated, feel even more frustrated and even helpless. I purchased mine from Bar Codes Talk, who is listed as a licensee by GS1. They may or may not have acted in good faith when they issued mine to me; I am pursuing that matter separately. But this support agent's lack of support continued 4. And the straw that broke this camel's back, the support agent sent me this jaw-dropper: "Before we are talking further, could you follow the rules and the laws?" Please. Accuse a user of criminal behavior when they are (1) following the rules and the laws, (2) acting in good faith, and (3) asking you for help. Meanwhile, my questions have not been answered. - What do I need to do (beyond assigning UPC codes) to get my products to export properly to Amazon? - Why does the Scheduler tab show that products exported successfully, even though there is no change whatsoever to my inventory at Amazon? I'm completely dissatisfied and, quite frankly, incredibly angry. This product did give any value to me, and in fact, sucked up a great deal of time and energy that I could have used much more productively. My original support request:
I'm on the trial period of the Amazon app on Shopify. The record on the Actions / Scheduler tab shows warnings on every single item (7,594 of them). Because these aren't errors, they don't appear on the Feeds or Failures tab. These products are not in my inventory at Amazon, so it's like they just didn't go anywhere. What do I need to do to get these items to export properly? From my follow-up, after touching on the provider from whom I licensed my UPC codes:
Here's another mystery: the products I added UPC codes to say in the dashboard that they were successfully exported to Amazon. However, they do not appear in the dashboard at Amazon Seller Central, and the product counts have not changed. The Offer Counts on the dashboard in Shopify match the counts on Seller Central. So how do we "successfully" export 80 offers without the count increasing?

Heart On My...
美國
使用應用程式 3天
Feed.Biz 已回覆 2021年9月23日

Hi Heather R. (or Hedwyg), everybody knows or should know, that the barcodes are the sole property of GS1. The barcodes you were using were the property of GS1 and the license to use them was granted to Wisconsin Trails Inc., Madison, US. I'm so sorry you have been foolish by a website that offers barcodes for cheap, unfortunately, this is a common fraud, it happens daily.

2023年1月13日

Worse app. Does not exclude collections which I dont want to export to Amazon. Rules or no rules it shows the same number of products. I contacted support team and it seems dead people out there.
And now when I checked in payment section then it sows $79 despite of the fact I choose free trial and this is the 3rd day. Pure scammers!!!!

Mohanjo
荷蘭
使用應用程式 1天
Feed.Biz 已回覆 2023年1月14日

Good Day, I do apologize for the inconvenience you have experienced.
When downloading the app, you have the option of choosing which collections to sync under Workflow > Collections.
The app is fully configurable and able to exclude products from syncing to Amazon. I would be happy to give you a call and go over the configuration with you. We do online onboarding sessions for you, to make sure you fully use all the features of the app and that they are all activated on your account. With regards to the charges, it seems to be a fee related to your Amazon Seller Account please contact us so we can have further clarification.
I am sorry you were unable to reach support previously, our customer service is one of our priorities and I would like to offer full assistance to you.
We invite you to contact us by email : support.amazon-app@common-services.com
We hope to hear from you soon.

2021年10月11日

Been waiting all day to help install and sync this app with Amazon, I have had no response so I'm erasing this app. If your running a business you need support this is not what you get with this app so shop around find a company that will help your business grow.

American Desserts
英國
使用應用程式 大約11小時
2020年5月27日

Lost a lot of listings on my live amazon account due to the installation of this , Poor non existant support !

Kirana Store
英國
使用應用程式 大約8小時
Feed.Biz 已回覆 2020年5月30日

Thanks for this poor review. We answered to your message to our support but due to a timezone difference, there was a 17h gap.

2022年12月12日

Our online Shopify Store was unable to connect to our Amazon Seller Central- There must be an glitch between shopify and Amazon. We try reaching out to both Shopify and Amazon with no return calls or emails assistance. So we are deleting this app and removing from our 14 day free Trial that we just started yesterday. 12/11/2022

Lovely Fun PETS
美國
使用應用程式 大約6小時
Feed.Biz 已回覆 2022年12月12日

Dear Lovely Fun PETS team

I sincerely apologize for the inconvenience. We are here to assist you.
Connecting your Amazon account is virtually a 2-click process. Very simple.
We have a tutorial video for that in the app.

We would love to have a chance to assist you successfully connect your Amazon account, and complete the whole integration process. Our support is available 24/7. We respond to ticket/email requests within 1 to 12 hours.

We also offer free live onboarding sessions to all new merchants.
Please respond to our request to schedule a live session.

Best regards,

2022年3月9日

Contacted support on 2 occasions waited 2 hours no reply..im not paying for an app which only exported 1 product out of 170 AWFUL.....

Knot 2 Shabby
英國
使用應用程式 大約3小時
Feed.Biz 已回覆 2024年6月20日

We appreciate your feedback, and we're sorry for the experience. We sent you an email on how we can further assist you. Our developers have worked really hard to improve the app, especially the app's overall function and customer satisfaction. We're looking forward to hearing from you again!

2023年6月7日

Salve per sbaglio ho fatto un pagamento alla vostra app l'ho disinstallato per avere i miei soldi cosa devo fare

PICONE'S SHOP
義大利
使用應用程式 35分鐘
2020年12月28日

I don't have a seller account on Amazon. To integrate with Amazon do I have to first pay fee for seller account then for this integration? I don't understand why we have to pay double times ? EBay is not like this.

Smartchoice To Buy
英國
使用應用程式 32分鐘
Feed.Biz 已回覆 2020年12月31日

Yes, you need to have a Pro Seller account, and Amazon charges this subscription, we don't have any influence on this fact. On our side we are charging for the App what is normal, you don't pay 2 times, you are paying for 2 different services...

2020年7月30日

App is not working at all. I did all according to tutorial, but it is not allowing to integrate even a single products.

Siulii
加拿大
Feed.Biz 已回覆 2020年7月31日

You don't have barcodes neither an exemption from Amazon, we explained to you how to do to obtain it. It takes time for Amazon to grant an exemption and only patience brings to success on their marketplace.