Amazon Integration Plus , 211 則評價

App doesn't work , contacted customer support but no one is helping. Useless and waist of time. App removed

App and support are a real nightmare! The app does what it wants and there is no proper tutorials, nor a chance to talk to the developer.

I had this installed for two weeks. The app does unexpected things such as updating images on Amazon listings that you've not linked by sending your Shopify images to it. It also started creating skus for things I had not selected, and listing them for sale on Amazon automatically. I had not linked Amazon Mexico, but it started creating live listings within Mexico and listing them for sale. Unexpected behavior is a death knell to an Amazon account. I had not set these things up within the app, and there were no options in the feeds panel (where it was coming from) to stop it. When I asked Olivier over support how to make these things stop, how to unlink Mexico if I have never linked it, and how to make it stop updating images, he told me that these things were not happening and I had nothing to worry about. That's when I uninstalled. I don't write a lot of reviews, but staring at the warning on my Amazon main panel that my account is in danger of being shut down because of all the Merchant Fulfilled orders I had to cancel prompted me to warn others. This app could result in a loss of your account.

Terrible it does not work and their support is rubbish- do not waste your time, this is app will not update your products

dont even think about using this app. It ruined my whole amazon store by mixing up images and prices. Deleted ASINs and lost all my product reviews that I have aquired over 5 years.

I asked the company to explain to me why they wanted so much view / edit access to my Amazon account, including edit access to financial and customer comms data, they would not give me a reason. To me this is a massive red flag and I deleted the app to protect my Amazon account.

I hope this helps someone. Support here is non existant and you can actually get better results with the free shopify amazon linked app. For the almost $400 per year you would expect a seamless and polished product. This is far from that.

Does not work. I have no idea what it is doing to be honest. It is so untransparent.

Cannot tell on a product by product basis if it is exported to Amazon or not.

After several days using this product, I have not seen even one product added to my store Amazon, although its logs show that several hundred were successfully sent. When I wrote to support to ask for help resolving this (request below), here is a sample of the condescending and/or factually inaccurate statements that were made: 1. Regarding this blog post (https://blog.common-services.com/post/prestashop-ean-barcodes-and-marketplaces) with PrestaShop in the URL and making up half the content of the post: "No the topic is not about PrestaShop, this is an e-commerce topic, general." Please. Argue with your users who are asking for support. 2. In the same response to my original support request: "In paying plan, we also do provide special assistance to help you to export your products without hassle." I selected a paying plan. I have no control over being forced into a 30-day trial. I would happily pay the $19.99 fee in order to resolve the issues I'm having getting products from my Shopify store to Amazon. So I was frustrated by this statement, since I can't do anything to make time move faster. So please. Increase the frustration of the user who is asking for support. 3. In response to my follow-on request (below), "Barcodes are the sole property of GS1 company." This statement is factually untrue. GS1 is a standards board who licenses barcode prefixes to companies who can use them or license them to sellers. So please. Give inaccurate information to make your user, who is asking for support because they are frustrated, feel even more frustrated and even helpless. I purchased mine from Bar Codes Talk, who is listed as a licensee by GS1. They may or may not have acted in good faith when they issued mine to me; I am pursuing that matter separately. But this support agent's lack of support continued 4. And the straw that broke this camel's back, the support agent sent me this jaw-dropper: "Before we are talking further, could you follow the rules and the laws?" Please. Accuse a user of criminal behavior when they are (1) following the rules and the laws, (2) acting in good faith, and (3) asking you for help. Meanwhile, my questions have not been answered. - What do I need to do (beyond assigning UPC codes) to get my products to export properly to Amazon? - Why does the Scheduler tab show that products exported successfully, even though there is no change whatsoever to my inventory at Amazon? I'm completely dissatisfied and, quite frankly, incredibly angry. This product did give any value to me, and in fact, sucked up a great deal of time and energy that I could have used much more productively. My original support request:
I'm on the trial period of the Amazon app on Shopify. The record on the Actions / Scheduler tab shows warnings on every single item (7,594 of them). Because these aren't errors, they don't appear on the Feeds or Failures tab. These products are not in my inventory at Amazon, so it's like they just didn't go anywhere. What do I need to do to get these items to export properly? From my follow-up, after touching on the provider from whom I licensed my UPC codes:
Here's another mystery: the products I added UPC codes to say in the dashboard that they were successfully exported to Amazon. However, they do not appear in the dashboard at Amazon Seller Central, and the product counts have not changed. The Offer Counts on the dashboard in Shopify match the counts on Seller Central. So how do we "successfully" export 80 offers without the count increasing?

Worse app. Does not exclude collections which I dont want to export to Amazon. Rules or no rules it shows the same number of products. I contacted support team and it seems dead people out there.
And now when I checked in payment section then it sows $79 despite of the fact I choose free trial and this is the 3rd day. Pure scammers!!!!