Overall rating
3.2
Counts per rating level
  • 65% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 22% of ratings are 1 stars
January 16, 2024

We are experiencing a lot of issues with your app. The latest one is it refuses to list certain SKU's

Gamefish
United Kingdom
Almost 2 years using the app
Feed.Biz replied January 19, 2024

Dear Gamefish,

We appreciate your usage of our app since 2022 and are sorry to hear about the challenges you've faced.
Our support team is eager to assist you and resolve this matter promptly. You created a support ticket, we answered you to request additional details to better assist you, and you never answered, so it was not possible to help you.
We just sent you an email so you can book a call with our support team who will solve your issue.

Thank you for your understanding.

January 8, 2024

Estamos probando el modulo y la verdad que nos va genial.
Además la gente de soporte es muy amable y atienden las necesidades y dudas que van surgiendo.
Muy valorable y agradecido.

Valquer®
Spain
18 days using the app
July 6, 2023

Keterson was so patient with me!! I had numerous calls with him and he handheld through the whole process. The app is proving to be very detailed but the models he helped me create will be gamechangers in terms of building my listings quickly. Thank you!!!

Wing Light Art Designs
United States
12 months using the app
February 21, 2024

Very supportive team, usually helped to solve the problems and gave useful tipps regarding Amazon Marketplace. If everything is set up neatly, the orders will sync with Shopify seamlessly. Recommend.

COLLOSEUM Fashion
Germany
April 17, 2023

As others have stated, app is down pretty often and when it goes down, its easy to miss orders and shipping on time for Amazon. Right now it is not receiving orders from Amazon even when prompted manually through the actions-operations-receive orders from Amazon process. Its been down this time for about 24 hours so far. Received standard canned response from customer service.
"Hi Chris,

Thank you for your message.

We apologize for the inconvinience with our APP. We have reported your issue to the DEV Team. And we will get back to you as soon as possible.

We wish you a very pleasant day.

Kind regards,"

Cool Water Products
United States
About 2 years using the app
Feed.Biz replied August 30, 2023

Dear Cool Water Products team,

We apologize that you have experienced some issues while syncing to Amazon.
We have made tremendous improvement in our service and support.
Our app recently made major update to ensure stability, performance, and reliability.
We offer free support and respond all inquires within 24 hours or less.

March 20, 2024

Sadly this product is junk. Tried to sync orders and there's no way to select the Amazon products for which sales should sync to Shopify. Confusing and doesn't work. Save your time and skip this one.

Tabs Chocolate
United States
April 7, 2023

The app in the last month has had many bugs and the customer service that is being provided is slow, not effective (canned responses) and sometimes non existent. We have used this app for over a year and it used to work perfect. Around a month ago new items with matching SKU's on Amazon and Shopify would not sync inventory or product info. In the last two weeks the app had further problems and this lead to most of our catalog with matching SKU's to not sync products or Inventory. This has lead to us manually adjusting inventory on Amazon and Shopify. After around 8 emails and multiple weeks attempting to get the issue resolved, we have reached our breaking point and will need to change to a new app. Be weary of this app and be aware there may be problems. The other reviews below are accurate and we could not put our Amazon business at risk due to app issues. Think twice before choosing this app.

Sockfly
United States
Over 1 year using the app
Feed.Biz replied April 17, 2023

I am sorry you went through this trouble.
We've got to handle some major bugs, as you mentioned, including some issues with our support tools.
I understand that merchants should be extra careful with their Amazon business. We take that very seriously.
I am happy to say now that all bugs were corrected. The app is stable, and running properly, bringing solutions to all old and new users. We also took all necessary measures to provide better support and respond to any possible inquiry in a timely manner.

September 13, 2023

I would rate this app higher but it is largely misleading. You're given a free trial, but the free trial is used up before you can use the app. I was chargers over $40.00 before I could even sync my store to Amazon. Once I synced my store my products would not sync. It isn't a free trial if it takes 2 weeks to be approved to sell on the app.

The Buzzz Co.
United States
12 days using the app
Feed.Biz replied October 9, 2023

Hi, The Buzzz Co.

I am sorry to hear you have had difficulties setting up your account. We are always here to help.
Please note that your Amazon account must be fully active before using the app.
You won't be able to connect if you are still waiting for approval from Amazon.

Also, I see that after the trial period, you were on our free plan, and there has been no charge from us at all. As a third-party Shopify app, we do not cover Amazon subscription fees incurred.

Once your Professional Amazon account is fully active, we will be glad to assist you with the integration. We give free live onboarding sessions. You can definitely contact us to schedule a call.

February 8, 2024

While the app offers potentially promising features, there seems to be a challenge with the timely refresh of orders as per our configured settings, necessitating manual intervention. Regrettably, when reaching out to support for assistance with this matter as well as others, we encountered a lapse in resolution efforts.

FloorLife
United States
Feed.Biz replied February 19, 2024

Dear Jeffery,

We noticed you contacted us about a delay in order syncing. We sent you a response within 20 minutes, but haven't heard back yet. Just wanted to check if you received our response and if there's anything else we can help you with.

We sent you an email today to invite you to chat with us.

Kind regards

April 25, 2023

Do not waste your time and money with this app! Bad service and no help. Wasted 3 months trying to work with their support and even paid money to have them set it up for us, and finally, we gave up and switched to another app.

Mojito Collection
United States
Over 1 year using the app