Anmeldelser (1.272)

Samlet bedømmelse
4,7
Antal pr. bedømmelsesniveau
  • 90 % af bedømmelserne er på 5 stjerner
  • 4 % af bedømmelserne er på 4 stjerner
  • 1 % af bedømmelserne er på 3 stjerner
  • 1 % af bedømmelserne er på 2 stjerner
  • 5 % af bedømmelserne er på 1 stjerner
Redigeret 2. september 2022

Initially I had trouble uploading products to Amazon, but Customer service was very prompt and offered all help to setup things. I rated 4 star to the app because it is not easy to use, bit intricate. But thanks to helpful customer service , things seem to pickup now. All credit goes to Praveen, who is continuously in touch with me to put things in order again

Shopboxdeals
Canada
Cirka 2 måneder bruger appen
12. august 2023

Just switched over from codisto/marketplace and wish I had only done that sooner!


Back story:
I’m new to e-commerce after having spent my career working in services so far and was brought it by a small company to clean up a store that had a very messy back end and much of the store wasn’t linked, linked properly or had errors connecting products from Shopify to amazon. 

The previous software and why I switched:
Codisto was very difficult to use and not intuitive. The linking of items was overly complicated. In an age with artificial intelligence and UX designers that are readily available to make things intuitive and user friendly, this software was unreasonably difficult to you. And didn’t have quick and easy user-guides that addressed the tasks that are most common/Necessary. They do have videos but that is buried within longer videos of info not relevant to me right now.
Some of the support staff was amazing and some got hyper focused on issues that were a symptom of the problem and not the actual problem (focusing on the lack of a SKU number instead of the SKU and all my work not saving when I hit save).

THEN they were acquired by Shopify and rolled out a new version that wasn’t ready for release. Some one that was a new higher up in the company chose a date and made a demand instead of releasing a fully functional piece of software when it was ready. NOTHING WORKED. I had to put all my staff helping me clean up the store on hold. Two of the issues were escalated to DEV and no time frame was given on a fix. I lost a whole week of productivity. All of my work from the first half of the week was gone, just when I had thought that I understood the software and could finally make progress. 

So then I switched to CED!

CED:
So far the experience has been amazing. I was able to easily install the app. I connected with support on a video chat just a few hours later and they walked me through the set up, how it works and was able to get much more of our store online just by importing our Shopify store than I had been able to do in WEEKS with codisto.

The matching of items works FAR better than codisto. The support is amazing and fast, there are multiple options to connect and they will take the time to make sure to understand and address the issues instead of talk down to you as though you don’t know what you are talking about. 

I wish I had done this immediately when I began in my current role. DO NOT bang your head against the wall with codisto. I highly recommend CED. 

Shabad has been amazing working with me to correct the few issues and setting corrections that I have needed to make the transition smooth and has gone above and beyond. Thank you



An Intimate Affaire
USA
En dag bruger appen
Redigeret 2. maj 2023

Need to update this.

The app went down for maintenance in the middle of the day without any notice or notification. When contacted the support they had no ETA has to by when this will come back.

H S Johnson
Storbritannien
Cirka en måned bruger appen
CedCommerce svarede 3. april 2023

Hello H S Johnson team,

We sincerely apologize for the inconvenience caused by the unexpected maintenance downtime of our app, which occurred without prior notice or notification. We understand how this can disrupt your workflow.

Regarding the support response, we regret that we couldn't provide you with an estimated time for the app's return. We acknowledge this as an area for improvement in our communication.

We have taken your feedback to heart and are committed to ensuring that such situations never happen again.

We would like to invite you to give us another opportunity to serve you. We promise to provide you with the best level of service and a more reliable experience moving forward.

Best Regards
Team CedCommerce

4. januar 2022

IT'S A GREAT APP. And the help support team is great! I've been followed step by step by Shubhi, a super patient and professional lady. Definitely recommended

Modasì Youth
Italien
Cirka en måned bruger appen
23. maj 2023

Simply put, it doesn't work. Error after error, contacting support time and time again, waiting sometimes days with no response. I don't understand how there are so many positive reviews when every single time we try uploading products there are errors on top of errors. 90,000+ products to list on Amazon and couldn't get more than a few thousand listed. What a waste of time. I don't even understand how this app is listed on shopify's app store considering that is full of errors and bugs. cedcommerce before responding to this review, check our support log including the feed error from 3 days ago that is still not resolved.

ineedfabric.com
USA
Cirka en måned bruger appen
CedCommerce svarede 18. oktober 2023

Hi ineedfabric.com,

As Amazon is a large marketplace, it has lots of settings, terms & conditions so that the seller can get the benefit of selling on Amazon. We do not restrict sellers to list their items on Amazon. marketplace. We show the details in our panel of what we get from the Amazon marketplace.

If you get back to us, we will surely help you in the same way as we do with our all sellers.

Will look forward to serving you again !!

Team CedCommerce

Redigeret 9. maj 2023

Excellent help provided. Very knowledgeable. Thank you! I look forward to working with you again, JB

PreciousP1
USA
En dag bruger appen
27. december 2021

Just installed the App to sync our Amazon India Store and our Shopify Account... yet to test all features... there were some connectivity issues, but the support was excellent and they helped ensure all works well... will start using and provide further feedback.

Balali's Vishalam
Indien
En dag bruger appen
CedCommerce svarede 3. januar 2022

Thank you Balali's Vishalam, We are incredibly grateful that you took the time out to leave us this review. Our Team is happy to read your review.

The Amazon integration app is flexible with all the sellers(either they are new with Amazon or already selling). If any seller is unique for the Amazon marketplace, then we assign a team with a dedicated account manager who helps to set up the Amazon account with Amazon marketplace even if requires teamwork on the product listings.

For the new sellers, Amazon or can say all marketplace required too many settings & policies so that the buyer & seller both do not face any trouble while buying & selling.

If the products are already listed on Amazon, then they can be managed easily through the Amazon integration app also new products can be uploaded in bulk. The Amazon integration app enables the syncing automatically for already/newly listed products also can manage the orders for those products.

Stay Connected with us!!
Team CedCommerce

1. oktober 2022

I use POD for my Shopify and Etsy shop and needed a way to get my items on Amazon. Connected with someone and they walked me through the steps to fix my errors. Definitely recommend.

Southern Made
USA
En dag bruger appen
CedCommerce svarede 7. oktober 2022

"Thank you, Southern Made,

We are glad to see your positive feedback and happy to have an excellent client like you. The integration app always focuses on automation. It easily integrates your Shopify store with your Amazon account so that your products get listed quickly on Amazon, and your orders fetch automatically from the Amazon marketplace to your Shopify store. The support team is always here to assist you.

Stay Connected!

Team CedCommerce"

22. oktober 2021

Marking at 4 stars, because in the transition, we had a few issues getting started. Otherwise, service team is 5-stars for sure! They've been excellent teammates in sorting those issues and answering other questions / confirming accuracy of other changes we made. Excited to work with them going forward!

Health-Ade
USA
Cirka en måned bruger appen
Redigeret 12. september 2022

Poorly structured application - multiple failures with unsuccessful publish to amazon- waste of time

BAYSUPERSTORE
USA
Cirka en måned bruger appen