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Please stay away from these guys. They just fired half there company and has an intergration that wil not work with Amazon. Do not hire these guys to do your advertising either. I have used them for over (3) now and my ACOS is over 70%. I try to speak to someone about this issue and all I get is the run around. Don't waste your money these guys have no idea what they are doing. The owners should be put in Jail for fraudulent claims and stealing peoples money without providing the service they promised.
Unfortunely I have to delete this. There is no help with the chat, they are clueless. The item is listed on amazon and the app gives me an error. The app constantly gives errors on the items and won't sync. The person on chat has no idea what's going on. I gave them the item number and they're trying to work on an entirely different product. I have wasted 2 hrs of my time and when I told the person on chat, that it was the wrong product. They stopped chatting. I use to be a big fan of CedCommerce, but recently they are really going down hill. Nothing works anymore.
Hello Pierogi Gifts,
As Amazon is a large marketplace, it has many settings, terms & conditions so that the seller can benefit from selling on Amazon. We apologize that you get the errors while uploading the items. It only happens when any required attribute or information is missing in products.
Apart from this, we apologize that you get an unsatisfactory response from the team. We have more than 20k active sellers on the integration app. Continuously & daily, we serve all the sellers in the best way.
We look forward to the opportunity to assist you effectively.
Regards
Team CedCommerce
Worst customer service. they don't know what they doing. No one answers, no one helps, they just keep saying hello, greeting, hello....... run!
They will continue to charge you after you uninstall the app. You have to jump through extra hoops when you disconnect and uninstall this app. They also have a strange way of billing overages and if you go 1 order over, they don't bill you the overage, they stop fulfilling orders.
I'm currently seeking assistance, but it seems I'm encountering some challenges. Despite diligently following all the required steps, my listings have yet to be published. This situation is becoming increasingly frustrating. I'm perplexed by the positive reviews this company has received for its support, as the individuals who have aided me so far have not proven to be very helpful. My primary goal is to get my listings online, and I'm puzzled as to why this process has proven to be more challenging than expected. This is a cry for help, please help me get my listing up!
Hello Electra Mirrors,
We are sorry to hear about the challenges you've encountered with our app. We genuinely value your feedback and understand the frustration you've experienced. Our goal is to provide a seamless experience for all users, and it's disappointing to learn that we fell short of your expectations.
As Amazon is a large marketplace, it has lots of settings, terms & conditions so that the seller can get the benefit of selling on Amazon.
Please reach out to our support team again, and we'll do our best to address your concerns promptly.
Thank you!
Team CedCommerce
The customer service told me only works on FIREFOX !!!
I tried to use on Chrome and Safari without success, returns the error:
"{"success":false,"code":"access_forbidden","message":"Access Forbidden"}"
Hello DaRoAn,
We sincerely apologize for the inconvenience you've experienced. It appears there was a misunderstanding regarding browser compatibility. While our app is optimized for Firefox, we understand that you may prefer to use other browsers like Chrome and Safari.
The error message you received, "Access Forbidden," is indeed unexpected.
Our team investigated this issue to ensure cross-browser functionality and resolved the error you encountered.
Will look forward to serving you again !!
Team CedCommerce
I really want to be able to use this app, but the set up process has been such a headache and the customer service has been even worse
If i could leave 0 stars i would. Awful app full of errors. Support is so bad it is actually laughable. We had a fairly simple issue that needed resolving, and after 2 weeks of back and forth with multiple attempts from support to 'fix' the problem we gave it a go ourselves and managed to solve the problem. A warning, support seem to genuinely only be interested in gaining your Whatsapp details, and instead of offering support try to sell you their 'we can list your products for a fee' sales pitch. It's almost like they have set this app up with so many errors and problems you have to speak with them so they can try and sell you a fix. Anyway, after almost 3 weeks of trying to get products to list correctly without it crashing or bringing up random errors we have decided to look elsewhere. Shocking app and service.
Hello Ink North
We apologise for your confronted issues. We have provided you with the maximum customization according to your necessities and constantly attempted to improve your experience. We are open to the suggestions & requirements mentioned by our sellers and always try our best to fulfil them all as soon as possible.
For the most part, reviews of CedCommerce are overwhelmingly & positive both in terms of customer support and app utilization, so it is surprising and disappointing for us to hear neither met your expectations.
As Amazon is a large marketplace, it is having lots of settings, terms & conditions so that the seller can get the benefit of selling on Amazon. We do not restrict sellers to list their items on Amazon. marketplace. We show the details in our panel of what we get from the Amazon marketplace.
If you get back to us, we will surely help you in the same way as we do with our all sellers.
Will look forward to serving you again !!
Team CedCommerce
We have run into a critical error with Shopify and CedCommerce that is preventing all syncing. They acknowledged the coding error and are working on it, but it's been days. I will update this review when I can.
No way of downgrading plan - watch out.
I've tried to downgrade my plan to the free as our store is quite and I got in touch to tell me that it's their policy that I can't downgrade out of a free plan.
Stay away.
Hello, Halvo Coffee Roasters,
We're sorry to hear about your difficulty while attempting to downgrade your plan. We understand your concern and would like to provide some clarification.
Our policy does indeed state that downgrading from a paid plan to a free plan may not be possible due to certain limitations and features associated with each plan. However, we always strive to accommodate our users' needs to the best of our ability.
We apologize if this caused any frustration, and we would like to explore alternative options that may better suit your current needs.
Please get in touch with our support team, and we will work together to find a solution that works for you.
Best Regards
Team CedCommerce