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Really helpful team and very easy to get support using multiple comms methods.
I now have my own WhatsApp group where I can get support any time!
Great customer support. Off 1 star because the app can be confusing to use for a first time seller.
We just start to use this app and still learning how to use the features. But support is prompt and efficient. Will recommend.
"Dear fashionforless,
We are thrilled that you loved your experience. We take pride in giving outstanding service to every customer, and we're excited to receive your compliments and appreciation.
As Amazon is a large platform, therefore, they are very particular with the listings, and the app reduces your efforts with the bulk actions, Template sections so within a few minutes you can optimize/customize your products listing, you do not need to update everything from your Shopify store. The near real-time syncing for inventory & Orders save your manual work & time.
CEDCOMMERCE assigned a DEDICATED ACCOUNT MANAGER, always available to provide 24*7 support via email, calls, Skype, WhatsApp, Online Live chat system.
The account manager helps you from the start to complete the setup of the Amazon account and also assists you in getting more & more sales on marketplaces.
We always welcome you to without any hesitation, reach out to us whenever you need any assistance from our side.
Team CedCommerce"
This app has some issues that may negatively impact your experience. Unfortunately, if you sell in multiple Amazon markets, you may face some difficulties with SKU connections as the app does not support multiple connections. In addition, there have been instances where products have randomly stopped syncing, causing confusion and frustration. For example, the SKU's may contain random numbers, preventing the correct import of orders.
While the support team is responsive, they are unable to provide solutions to these issues, leaving users with a partially functioning app. This can be a frustrating experience for those who rely on the app for their business needs.
Excellent customer support from Shubhi, I was stuck with the Amazon category attributes and she promptly helped me and even created a template for future uploads. Looking forward to continued use.
Thank you, Uniq Expression, for leaving us such an excellent review. We are glad that you loved our services, We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you.
We try to build the app much more accessible and keep trying to reduce the marketplace's settings' complexity.
Amazon is a big marketplace, so we are always available to provide 24*7 support via email, calls, Skype, WhatsApp, Online Live chat system. We explain the flow & the procedure of the app to make you familiar with the app. The account manager is always available to serve you in all possible ways.
Feel free to reach out to us anytime!!
Team CedCommerce!!
Have tried several apps that are the same but this is far superior and easier to use. Customer service are very helpful and respond immediately(i used the chat facility) Would definitely recommend this app tp anyone considering it
I'm not good at setting up things but Customer service is so fast and responsive helped me everything I need thank you so much.
"Hello sainalux,
Thank you for sharing such golden words as this will work as a motivation for our entire team. We take pride in giving outstanding service to every customer, and we're excited to receive your compliments and appreciation.
Reach out to us whenever you need any assistance from our side!
Thank You
Team Amazon by CedCommerce!"
support is available 24H . Application is simple and technical service is available by chat. i like it
Dear Cadeau Chou,
The Team works very diligently, and it will provide us with great encouragement to keep doing what we are doing.
As Amazon is a big marketplace and for beginners, it is essential to have the proper information. When you get connected with us, being an integration provider, it is our responsibility to assist you with all the possible ways.
The app import all/selected products from Shopify to the Amazon integration app then after preparing the listing as per Amazon marketplace' guidelines, through the app, you can easily upload the products on Amazon.
Once you list all products on the Amazon marketplace, the automatic syncing for inventory run parallel from Shopify to the Amazon marketplace. When you start getting orders, the app automatically fetches & creates those orders into your Shopify store also sends the shipment information from Shopify to the Amazon marketplace.
You don't need to be worried to check orders every time; you get the notifications on time,
The Template, Profiling sections reduce all your manual work. The bulk actions do not require lots of time, within a few minutes, your products get listed on the Amazon marketplace and can start earning from Amazon marketplace.
To guide & assist you, we assigned a dedicated account manager who helps you on each step, the account manager is always available with the Team on online chat, email, call, WhatsApp, Skype, or whatever you prefer for the communication. We explain the flow & the procedure of the app to make you familiar with the app.
Stay connected !!
Team CedCommerce
Wow, what great support from this App team, especially Mohd, he was so helpful and patient. Mohd helped me through all the requirement to launch on Amazon, I'm excited to see us go live once we have our Brand approved by Amazon. Mohd...you are a star and a great ambassador for the App
"Hello Flexitags,
We are incredibly grateful that you took the time out to leave us this review.
Our Team will be happy to read your reviews. Please stay connected with us in this way. We are always here to help you, infinitely.
Thanks & Regards.
Team CedCommerce!!"
Condescending and apathetic service. You might want to rethink this app if you're looking for customer service (and you're going to need it!)
Hello PringCor Team,
We deeply regret your disappointing experience with our service. Your feedback is genuinely important to us, and we apologize for any condescending or apathetic interactions you may have encountered.
We are committed to providing a higher standard of customer service, and we take your comments seriously.
We value your business and hope you'll consider giving us another opportunity to serve you better. Your satisfaction is our priority.
Best regards,
Team CedCommerce