CedCommerce Amazon Channel , 875 reseñas
I don't always write review but this app , made me do it . I somehow think they set the app in sucha a way that no matter how hard you try to upload a product , you end up with errors then you are foced to contact them which give them the opportunity to tell you how they offer paid services to list products for you , so basically their support is meant to inform you that there is paid service which you should consider. Also their support takes way too long to get back to you if you contact them more than 3 times about errors they stop restgponding. No idea where they are getting all these good reviews from to be honest.
We are sorry to hear about the challenges you've encountered with our app. We genuinely value your feedback and understand the frustration you've experienced. Our goal is to provide a seamless experience for all users, and it's disappointing to learn that we fell short of your expectations.
We want to clarify that our intention is to offer both free and paid services to accommodate the different needs of our users. While our paid service is available for those who prefer assistance with listing products, we're committed to improving the user interface and uploading process to make it as user-friendly as possible for everyone.
If you're willing, we'd love the opportunity to discuss your experience in more detail and work towards finding a resolution that leaves you satisfied. Please reach out to our support team again, and we'll do our best to address your concerns promptly.
The app wouldn't work. Whenever I hit the button to process and import my products to Amazon, it would process and then stop processing and give me no updates about errors or why it stopped. It did this for every product I tried. When I contacted support about this, they were literally no help at all. Probably the worst support I've talked to. Not only did they take so long to respond every time, but they literally explained nothing on why it didn't work and were no help. Then they told me that the only way it could be fixed was if I scheduled a meeting with them. I feel like this is completely ridiculous and I definitely do not recommend this app. Still have no idea why it didn't work and going to be looking for a different way to connect my store to Amazon.
Dear Kura Sensei’s Sales,
As Amazon is a large marketplace, it has lots of settings, terms & conditions so that the seller can get the benefit of selling on Amazon. Apart from this, we apologize that you haven't received the expected response from the team.
If you get back to us, we will surely help you
Look forward to serving you again !!
they haven't help me out, like they said they would been bullshitting me for six months, dragging me along I am visually impaired a small business owner, who is struggling to survive, like everyone else in this world but nothing but people take advantage of my disability and I can't believe it that these people will they after day week at the week month of the month blow me off as if I don't have any value I want you guys all to know here and feel the anger and frustration that these people from this organization from all the departments have a failed they all do the same thing they understand they know the difference but disappointingly they put the least amount of effort they try not to work they make nothing but excuses they don't know how to follow up and follow through. They're not committed to their customers they don't give a damn when people feel that comfortable in their positions watch out this is a warning to you guys all don't waste your time and don't mess with these people , they will lie to you they won't lie to you they will lie to you.
The App Works and has features that can get you setup on amazon. BUT, the invasion of privacy from this app is nothing but ridiculous. They Deliberately went out of their way to get my phone number and text me with no permission and unannounced.
After contacting their live chat for some help with a minor issue, I am bombarded by their "Support Team" On WhatsApp. At first, I was extremely confused, but as time progressed their Support Team would try to spam me and sell me on their services for store optimization and upload. They even created a group chat on WhatsApp specifically for my store.
I have also noticed an uptick in crypto scam texts from WhatsApp and My US number.
STAY AWAY. Use something else.
Wouldn't waste your time - Expected it to make life easier and quicker yet the app is painfully slow i could list manually quicker - Full of errors - when you try to link products it gives errors such as the images dont match - Don't understand why this should make a difference. Watched video tutorials which made no sense they talk more about how amazon works than actually teaching you how to get this app working - Even during the tutorial there is a dog barking in the background and you can't hear what she is saying.
Simply put, it doesn't work. Error after error, contacting support time and time again, waiting sometimes days with no response. I don't understand how there are so many positive reviews when every single time we try uploading products there are errors on top of errors. 90,000+ products to list on Amazon and couldn't get more than a few thousand listed. What a waste of time. I don't even understand how this app is listed on shopify's app store considering that is full of errors and bugs. cedcommerce before responding to this review, check our support log including the feed error from 3 days ago that is still not resolved.
If I could give this app a 0 I would. After reaching out to 6 reps within the span of 4 days I was told either to update the template or I can pay them to fix it. I just felt it was a SCAM. This app doesn't have an FAQ nor does the reps honestly tell you the issue but that they "fixed it" and I would need to literally ask them a ton of times "what was wrong with it?" until they tell me the answer. I wanted to try this out for at least a week regardless of the issues I kept running into. For four days after continuously reaching out to Support my products were NEVER synced and published to Amazon. The most difficult issue was the Parent-Child Sku due to the variants I had. There's no option in this app to fix this. Unless you pay them to go in to your template and manually add it to you. And this is for a T-shirt.
Hello A Typical Nobody team,
We are sorry to hear about your experience with the CedCommerce Amazon Channel app. We take customer feedback seriously, and I'd like to address your concerns.
Firstly, we apologize for the inconvenience you've faced with our app. We strive to provide a seamless experience for our users, and it seems that we fell short in your case.
We are committed to making necessary improvements to enhance the functionality and support you receive from the CedCommerce Amazon Channel app. If you get back to us, we will surely help you.
Look forward to serving you again !!
The worst service I have ever paid for. They have taken more than two months for 10 product optimizations. When they told me the work was done, they have not even commply with the complete service they had promissed. I had to inssist them to complete it, correct images and complete information.
When you ask them to complete the work, they take days to answer. I definitely DO NOT recommend this service. In fact, I am asking for my money back as they did not give what they promissrd
"Thank you, for your appreciation.
We are incredibly grateful that you took the time to leave us this note. CedCommerce values put Seller satisfaction as a top priority; thank you for contributing to making it more useful & user-friendly.
Our app has many features, you can look into them and our customer support team is always there to walk you through the steps and process.
Please feel free to discuss this with us whenever you need any help from our side.
We look forward to serving you again.
Beware of this company.
This app charges you for every sale made on Amazon whether or not it is processed by their app. In effect, they are cheating their customers by inflating the number of orders processed to include all your amazon orders. Not just the orders for products in Shopify processed in the app.
When I noticed the number of orders processed in the app kept increasing even for products I do not have in Shopify I contacted them and they denied it. After I showed them screenshots proving their app was charging me for orders it was not processing they then told me they also charge for "failed orders" which are orders not linked to products on Shopify.
Unfortunely I have to delete this. There is no help with the chat, they are clueless. The item is listed on amazon and the app gives me an error. The app constantly gives errors on the items and won't sync. The person on chat has no idea what's going on. I gave them the item number and they're trying to work on an entirely different product. I have wasted 2 hrs of my time and when I told the person on chat, that it was the wrong product. They stopped chatting. I use to be a big fan of CedCommerce, but recently they are really going down hill. Nothing works anymore.
Hello Pierogi Gifts,
As Amazon is a large marketplace, it has many settings, terms & conditions so that the seller can benefit from selling on Amazon. We apologize that you get the errors while uploading the items. It only happens when any required attribute or information is missing in products.
Apart from this, we apologize that you get an unsatisfactory response from the team. We have more than 20k active sellers on the integration app. Continuously & daily, we serve all the sellers in the best way.
We look forward to the opportunity to assist you effectively.