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Can't upload to Amazon without multiple errors. Worked with four different reps in chat over four days and they'd promise to fix and then the next day I'd log back in and nothing changed. Too much heavy lifting to just get the Shopify catalog ported over to Amazon with this tool.
Don't waste your time with this App. Total garbage. They claim AI automation and product sync and integration and then when you sign up, they ask you to pay more $$$ to have their team help with listing your products. TOTAL SCAM!
Beware. Run away from these people!
Dear Customer,
Thank you for taking the time to share your feedback with us. We genuinely appreciate your input as it helps us improve our services. We are sorry to hear about your experience and want to assure you that your concern has been taken seriously.
Our team is committed to resolving your issue promptly, and we'll reach out shortly to discuss this further and find a satisfactory solution.
Thank you again for bringing this to our attention.
Seit 5 Monaten bekommt es der Anbieter nicht hin uns als Anwender zu unterstützen ein einziges Produkt auf Amazon zu listen.
Wir wollten unsere Absatzwege auf diesen Kanal ausweiten und lediglich 10 Bestseller dort verkaufen. Es entstehen immer wieder neue Fehler, bei denen wir keine Unterstützung unterhalten.
Mit jeglichen Anbietern bin ich immer sehr zufrieden, aber der Support dieses Anbieters ist katastrophal!
Absolut nicht empfehlenswert!
I wasted a week, the app after update became unstable, and I kept getting errors, don't waste time, so I hired a support person and stopped using it.
Have been using this app for almost a year. I can truly say that this is definitely the worst app I have ever used. My orders are not synced to Shopify correctly, so every time I have to check hundreds of orders and tell them to sync it manually. When I contact support, they say sorry and ensure that this will not happen again, but IT HAPPENS AGAIN AND AGAIN. The subscription prices are so high, but OMG the service and app's performance are terrible. I will end my subscription as soon as finding a similar shopify amazon app. They have ruined my business so far. The only thing they say we are sorry, bla bla....
The customer service told me only works on FIREFOX !!!
I tried to use on Chrome and Safari without success, returns the error:
"{"success":false,"code":"access_forbidden","message":"Access Forbidden"}"
Hello DaRoAn,
We sincerely apologize for the inconvenience you've experienced. It appears there was a misunderstanding regarding browser compatibility. While our app is optimized for Firefox, we understand that you may prefer to use other browsers like Chrome and Safari.
The error message you received, "Access Forbidden," is indeed unexpected.
Our team investigated this issue to ensure cross-browser functionality and resolved the error you encountered.
Will look forward to serving you again !!
Team CedCommerce
Worse Shopify App I have used!! Have wasted many hours waiting for the 'Dev' team to resolve issues...and they keep coming back. Customer service is non existent with broken promises.
The app works with a lot of effort. After install, I was approached by CedCommerce about helping to upload and optimize the amazon listings before BFCM. I paid this company to optimize my listings and they ghosted me for months without doing the work.
This is an absolute scam. Please do not use this app, it does not help to sync any of your listings from Shopify to Amazon. I've contacted support and even re-uploaded the listings 10 times, and still had results stating "Error". This app is a complete scam, please do not purchase the monthly membership either.
They will continue to charge you after you uninstall the app. You have to jump through extra hoops when you disconnect and uninstall this app. They also have a strange way of billing overages and if you go 1 order over, they don't bill you the overage, they stop fulfilling orders.