CedCommerce Amazon Channel

New Updated: I had hoped to maintain my updated review. Unfortunately, they often overpromise and underdeliver, seemingly just to secure your money. Don't waste your money!

Updated: I have been having a lot of issues with the app upload function. I appreciate Mohd. Shadab Khan helps and support with this issue. Thank you,

Overall, my experience with CedCommerce Amazon Channel has been mixed. The application itself can be good, but it's very inconsistent, especially when uploading products. The process of uploading products has been frustrating due to this inconsistency.

Initially, I hired the team behind the application to help me upload and manage my products on Amazon. At first, they provided great customer service with good communication, which was the main reason I started using their services. However, over time, their service quality has declined significantly. It has become incredibly difficult to get in touch with anyone for assistance or support. The lack of responsiveness and deteriorating service quality have made it nearly impossible to rely on them for help.

Considering the current state of their service, I am contemplating switching to a different application for my Amazon needs. The decline in customer service and support availability has made it challenging to continue using CedCommerce Amazon Channel effectively.

Despite indicating that there is a free plan, in fact they don't show any free plan and force to make payment.

They are very fast at respnding and getting you in a meeting, but the listing was incomplete and baffled, the more you sell the more money they make, they basically become a partner, better list it yourself unless you dont want to optimize your listing which is essential to the sales, so I dont know if I can totally recommend.

I wanted to give this app another chance after last year. we have over 100 emails and they never got us up and running.

Today I had a video call scheduled and they no showed

Hi,

I deleted this app a month ago, yet I continue to be charged monthly for it. Despite its removal from my Shopify store and my lack of usage, the charges persist.

Thank you.

Praveen gave me great service today and he is the first person that I think really cared to help when I chatted with their support team. I am very thankful to him.
However, the app has given us nothing but issues from the first day of using it over a year ago. We have been put on probation by Amazon a number of times due to inventory levels not syncing correctly, products being listed that we no longer have in stock, and many other items. We never had issues like that with a previous provider.

This app has some issues that may negatively impact your experience. Unfortunately, if you sell in multiple Amazon markets, you may face some difficulties with SKU connections as the app does not support multiple connections. In addition, there have been instances where products have randomly stopped syncing, causing confusion and frustration. For example, the SKU's may contain random numbers, preventing the correct import of orders.

While the support team is responsive, they are unable to provide solutions to these issues, leaving users with a partially functioning app. This can be a frustrating experience for those who rely on the app for their business needs.

This app started out great for us. It allowed us to do our Amazon shipments from within Shopify which gave our warehouse team just one interface to use.

After 9 months or so of using the app we started getting errors. Orders weren't syncing properly to Shopify or back to Amazon. This lead to a huge amount of work from our team to try to fix a bad situation. It almost lead to us losing our Amazon account as our account health. And of course it started happening in Q4 which is crunch time.

Great in theory, if it actually worked. Only reason I gave it 2 stars is because tech support actually did try to help, sort of. After not being able to quickly come to a solution, they asked for my email address to get back with me after they had a chance to look into it. Two days now and no reply. One thing I really can't stand is when apps are released before they are truly ready and working.

Initially I found the Tech Support and App fairly good. However as I progressed using the App any changes I made to my products, deleting or uploading them would make errors that would not clear until a Tech Support person was notified and then a day or so later they would be okay. I persevered with this until the most recent time when all products became glitched due to updating them all. On speaking with Tech Support this time (same consultant) he persistently asked me many times over to upgrade to a $399 package so that the Support Team would automatically fix the errors without me having to notify them to fix them. It is not that I've become aware that the App will always have issues and it's just humans in the background who manually fix everything, quicker if you pay more. Also pretty perturbed about having to say 10 times I didn't want to upgrade before he would agree to fix the issues - which incidentally 4 days later still no products where fixed up uploaded to Amazon. Switching to another App that will work and not be hounded to spend extra.