CedCommerce Amazon Channel , 999 avis

I've collaborated with CED for a substantial period. While the primary application performs adequately, my experience with their additional services has been notably unsatisfactory. I expanded my engagement to include product listings, SEO, store creation, among other services. Unfortunately, I must express my profound disappointment with these offerings.

The professionals assigned to assist me, namely Praveen, Areeba, and Shruti, have not met expectations. Despite raising concerns with Praveen—who assured me of addressing and personally resolving the issues—my problems remain unattended. His reassurances often left me in limbo, with responses such as "Allow me to check with Shruti, so that I can update you," followed by no follow-up. When I sought confirmation of completion two weeks ago, his evasive replies only added to my frustration.

The subpar quality of work and frequent errors have been detrimental; a significant instance being the mishandling of one of my successful FBA products. This error resulted from an improper merging with another FBA product, which upon separation, led to it being labeled unsellable due to certain changes. Repeated requests to rectify the issue were met with protracted promises of 'looking into it,' while any responsibility for the mishap was deflected onto Amazon.

Furthermore, the grasp on effective SEO by the staff appears tenuous at best, evident from keyword-stuffed, customer-unfriendly content and the use of AI-generated images that fail to appeal or make sense. All attempts to escalate these issues to a managerial level have proven futile.

I advise potential clients to be cautious and attentive when engaging with this company, especially regarding interactions with Praveen. Initially, his focus seemed to be on providing reassurances to secure a purchase of their services, rather than ensuring client satisfaction.

As I've stated before, I've been a long-time user of their applications. However, this recent experience has definitively ended my relationship with CED. I can no longer trust them due to what I perceive as deceptive practices.

Best Chat support ever! Agent solve issue asap after description was delivered. This was the best experience ever over a support chat, this is better then any AI ever will be. Thanks.

Absolutely fantastic experience! This is the best Amazon app by far. We trust it 100% with our business.

The tech support is exceptional as well - Mannu is always right on it immediately and we're able to get the support we need to keep developing our Amazon store on the daily.

Thank you CED and Mannu!

Very informative and helpful. Helped me upload products fom shopify to amazon very quickly. Would recommend. Friendly and knowledgable.

Nice fast replying and very helpful support!

This is a great app to integrate your Shopify and Amazon stores, it's user-friendly and the support team always helps you or points you in the right direction to address any problems.

I'm incredibly impressed by the CedCommerce Amazon support team's professionalism, efficiency, and dedication to resolving issues promptly. Their expertise, courteous demeanor, and excellent communication skills have made every interaction a positive experience. I highly recommend their services to others.

I definitely recommend this app to other sellers who need a bit more help getting their shopify hooked up to their amazon sellers account. Mannu helped me get everything working for my amazon handmade account and helped me get my products uploaded after multiple errors on my end. Top notch customer service.

Customer service is amazing. These guys are really accessible. You can easily schedule a customer service call and they will walk you through anything you are not understanding. Top Notch customer support. The app is also easier to understand and list your product on than making your listing on Amazon itself!

App and customer service is an absolute joke. I paid to have 100 sku's added to Amazon.....almost a year later I have a handful that are correctly listed. They have girls swimsuits in men's clothing, girls dresses in womens. What is listed is search suppressed. They will not correct the listings but keep telling me they will "update within the week". Well going on a year, do what you say OR REFUND MY MONEY!!!!!!!!!!!!!!!!!!! DO NOT WASTE YOUR TIME WITH CEDCOMMERCE.