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One of the customer service replies to another shop's 2 star feedback goes like this... "Also, assign a personal account manager who is always available to assist with 24*7 availability on email, calls, Skype, WhatsApp, Online Live chat system." First of all, a personal account manager is not available to assist 24*7 unless they're an android. Furthermore, I go to chat this morning and there actually is a person sitting in the chat box but they are there to tell you the customer service is closed because it's the weekend and they only want to take your details. That is not 24*7 service. I mainly pointed out the language error above because when you do get customer service, there is a language barrier when it comes to getting help with the more complex parts of the app. Unnecessarily complex parts. It all seems good on the surface but that's always the case with all of these apps. When it comes to the nitty gritty after 10 hours of hard work, you find out all the pitfalls... and then you can't get help. Another gripe is the templates. We can clone them and make changes but many some sections of the cloned template goes blank and has to be redone anyway. It's all very non-intuitive. At least in it's defence, every other etsy and amazon app has major issues that just seem batty. Another thing is that I wish the customer service would just say they don't know something instead of making up long sentences and throwing in some strong accent to try to confuse us. My reply is "so you don't know" and then response is silence and shock that I figured it out. I contributed some rephrasing to some of the helper sentences in the app and I suggest you fix them up so people can get through the setup in under 10 hours or whatever. Cheers
App and customer service is an absolute joke. I paid to have 100 sku's added to Amazon.....almost a year later I have a handful that are correctly listed. They have girls swimsuits in men's clothing, girls dresses in womens. What is listed is search suppressed. They will not correct the listings but keep telling me they will "update within the week". Well going on a year, do what you say OR REFUND MY MONEY!!!!!!!!!!!!!!!!!!! DO NOT WASTE YOUR TIME WITH CEDCOMMERCE.
This app is a great way to easily upload and manage amazon listings from your shopify store. As a jewelry company, we deal with endless variants, and the CedCommerce team helps us seamlessly work through the difficult process of getting these items through to Amazon customers. Support is amazing and always looking to help. I recommend this app to anyone who is looking to expand to Amazon, no matter how big or small.
Since amazon has so many restrictions it makes it pretty much impossible to figure out how to use this app on your own. So I greatly appreciate how amazing the CedCommerce Support team is readily available 24/7 to help! They video call me all the time to make sure I get all of my problems solved. Without them, I would 100% be lost. So for that, they are amazing!
"Hi Sexy Lexy Inc.
Thank you so much for your review. We appreciated it!
We are thrilled that you liked your experience. We take pride in giving outstanding service to every customer, and we're excited to receive your compliments and appreciation.
As Amazon is a large platform, they are very particular with the listings. The app reduces your efforts so you can optimize your product listing within a few minutes as you do not need to update everything from your Shopify store. The near real-time syncing for inventory & Orders save your manual work & time.
We will always welcome you without any hesitation; reach out to us whenever you need any assistance from our side!
Team CedCommerce!"
Very quick and helpful customer service.
Not much to say. Outstanding customer service!
Amazon is a little complicated to list products; however, this team has done a tremendous job helping us on this matter. They keep a follow-up on my case, are very proactive, and are always willing to support me. Excellent experience.
"Much obliged to you, For Women USA.
We are happy to know that you cherished your experience. We invest heavily in giving extraordinary support to each client, and we're eager to get your commendations and appreciation.
Stay Connected...
Team CedCommerce"
The app is really good and saves a lot of work uploading a lot of products in a short while to Amazon. You just need to contact support and they have a helpful team available at all hours to help you upload your products and are patient to teach you to do that on your own as well.
Amazon is particular about many things so you will need to do just a few edits on your own here and there if necessary.
Thank you, guys.
Thank you BIJOUX DAB for your judgment and your recognition.
There are heaps of settings on Amazon, so this may be the purpose behind the complexities. Therefore, we have built up this application for new and old Amazon sellers who are effectively searching for automated things.
The Amazon integration app lists your Shopify products on the Amazon marketplace. As sellers manage online selling through a central location but sometimes they need to update the Title, Description, Price, Inventory, etc. as per the marketplace's guidelines; that is why our development team has given this management in our integration apps.
With this management, without managing the listings from Shopify, you can manage & update the product's information from the App. You need to off the syncing of the particular field from the configuration section of the App that will disable the syncing from Shopify to the App and then, after from the App, update the products' information. After making the changes, you can upload the products on Amazon.
There are many actions to be performed while sending the products for listings on Amazon, so it may take time to understand, but once you become familiar with the setting, it works faster than your expectations.
The Development team is continuously working on the panel to make it more user-friendly and trying to automate all the processes.
Please feel free to share your requirement with us; we will surely consider that and implement it into the App.
CEDCOMMERCE assigned a DEDICATED ACCOUNT MANAGER, always available to provide 24*7 support via email, calls, Skype, WhatsApp, Online Live chat system as well on zoom/g-meet.
The account manager helps you from the starting to complete setup of the Amazon account and helps you get more & more sales on marketplaces.
Team CedCommerce!
I love all of CedCommerce's integration apps. And I stick with them because their support truly is the best in world.
Thank you, globrightjewelry | for the appreciation.
We are incredibly grateful that you took the time out to leave us this note. CedCommerce values put Seller satisfaction as a top priority.
thank you for contributing to making it more useful & user-friendly.
We explain the flow & the procedure of the app to make you familiar with the app. CEDCOMMERCE assigned a DEDICATED ACCOUNT MANAGER, always available to provide 24*7 support via email, calls, Skype, WhatsApp, Online Live chat system.
Please feel free to discuss with us whenever you need any help from our side.
We look forward to serving you again.
Team CedCommerce
Fantastic!!!! I'm extremely happy. I got help immediately when trying to figure out how to sync my inventory. He also showed me how to apply for GTIN exemption which saved me a ton of money. Thank you so much!
"Hi Scarvesnthangs,
Thank you for leaving us such a great review. We are glad that you loved our services,
We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
Thanks & Regards.
Team Cedcommerce!!"
Some great Amazon features with listing. A+ support team. I've used a few Amazon apps with Shopify and this is the one I'm sticking with.
Thank you, Umbrella Games, We are glad to see your review for the Amazon integration app.
Please feel free to share your requirement with us; we will surely consider that and implement it into the App.
CEDCOMMERCE assigned a DEDICATED ACCOUNT MANAGER, always available to provide 24*7 support via email, calls, Skype, WhatsApp, Online Live chat system.
The account manager helps you from the starting to complete setup of the Amazon account and helps you get more & more sales on marketplaces.
Team CedCommerce