Omtaler (1 339)

Samlet vurdering
4,7
Antall per vurderingsnivå
  • 90 % av vurderingene er 5 stjerner
  • 3 % av vurderingene er 4 stjerner
  • 1 % av vurderingene er 3 stjerner
  • 1 % av vurderingene er 2 stjerner
  • 5 % av vurderingene er 1 stjerner
15. januar 2024

I didn't have a good experience with them. They will count all orders on Amazon even if they didn't come through that app! This is a terrible example of how the app should work.

I strongly discourage using them and recommend exploring alternative apps that operate more fairly and won't simply drain your funds.

besmart-amz
Slovenia
Over 1 år bruker appen
18. januar 2024

App and customer service is an absolute joke. I paid to have 100 sku's added to Amazon.....almost a year later I have a handful that are correctly listed. They have girls swimsuits in men's clothing, girls dresses in womens. What is listed is search suppressed. They will not correct the listings but keep telling me they will "update within the week". Well going on a year, do what you say OR REFUND MY MONEY!!!!!!!!!!!!!!!!!!! DO NOT WASTE YOUR TIME WITH CEDCOMMERCE.

Razels
USA
Over 1 år bruker appen
24. juli 2023

Unfortunely I have to delete this. There is no help with the chat, they are clueless. The item is listed on amazon and the app gives me an error. The app constantly gives errors on the items and won't sync. The person on chat has no idea what's going on. I gave them the item number and they're trying to work on an entirely different product. I have wasted 2 hrs of my time and when I told the person on chat, that it was the wrong product. They stopped chatting. I use to be a big fan of CedCommerce, but recently they are really going down hill. Nothing works anymore.

Pierogi Gifts
USA
Over 1 år bruker appen
CedCommerce svarte 19. september 2023

Hello Pierogi Gifts,

As Amazon is a large marketplace, it has many settings, terms & conditions so that the seller can benefit from selling on Amazon. We apologize that you get the errors while uploading the items. It only happens when any required attribute or information is missing in products.

Apart from this, we apologize that you get an unsatisfactory response from the team. We have more than 20k active sellers on the integration app. Continuously & daily, we serve all the sellers in the best way.

We look forward to the opportunity to assist you effectively.

Regards
Team CedCommerce

15. mai 2023

The app has many issues that need addressing urgently. Stock doesn't sync and items are oversold. Orders don't sync so my late dispatch rate is through the roof and now I can't upload products due to an error that is not being fixed quickly. The above issues in my opinion make this app useless!

Super E-cig Ltd
Storbritannia
Over 1 år bruker appen
CedCommerce svarte 18. september 2023

Dear Super E-cig Ltd,

We apologize for the unexpected issues you faced previously. We want to inform you that we have now permanently resolved these concerns. You can confidently use the app without encountering the previously mentioned problems.

Additionally, we offer a free plan, so you can test the app once more and experience the improvements firsthand. We look forward to serving you again and providing you with a seamless experience.

Thank you for your patience and for giving us another opportunity.

Best regards,
Team CedCommerce

Redigert 2. april 2024

Horrible app. It constantly breaks and the service can rarely solve the issue quickly. This app's bugs are costing us a lot of money in sales. When it works it works well but it is not reliable enough.

SendIt Sailing
USA
12 måneder bruker appen
Redigert 6. mai 2023

l'équipe de support fais des promesse qu'elle ne respecte pas.
the support team makes promises that they don't keep.

TECIN-PRINCIPALE
Frankrike
Rundt 1 år bruker appen
CedCommerce svarte 19. september 2023

Hello TECIN-PRINCIPALE,

We sincerely apologize for any unfulfilled promises or issues you may have encountered.

Our commitment to delivering excellent support is at the core of our values, and we take your feedback seriously. We understand the frustration that can arise when expectations are not met.

We would appreciate the opportunity to investigate the specific promises made and work towards resolving any outstanding concerns. Please get in touch with our support team again, and we will ensure that your issues are addressed promptly and to your satisfaction.

Best Regards
Team CedCommerce

1. november 2023

Worst customer service on this platform by far! I paid them to create 250 listings/variations on amazon. it was due in 1 month. it's been 3 months and i have over 140 suppressed listings on my account due to them creating the listings improperly. they ruined my amazon account. they took my money upfront. and they have absolutely no interest in fixing it. i text them almost every day and they provide zero help. i provided them access to my actual amazon account to resolve it all, yet they didnt bother to log onto it even once in 2 months! They only care about money otherwise they would have resolved my issue or even taken one step towards solving it.
For anyone considering paying them to list online , save your money cuz i lost mine.
pathetic and selfish. terrible customer service

AND THEY REFUSE TO REFUND ME.

PremiumBrandGoods
USA
Rundt 1 år bruker appen
Redigert 6. mars 2024

I've collaborated with CED for a substantial period. While the primary application performs adequately, my experience with their additional services has been notably unsatisfactory. I expanded my engagement to include product listings, SEO, store creation, among other services. Unfortunately, I must express my profound disappointment with these offerings.

The professionals assigned to assist me, namely Praveen, Areeba, and Shruti, have not met expectations. Despite raising concerns with Praveen—who assured me of addressing and personally resolving the issues—my problems remain unattended. His reassurances often left me in limbo, with responses such as "Allow me to check with Shruti, so that I can update you," followed by no follow-up. When I sought confirmation of completion two weeks ago, his evasive replies only added to my frustration.

The subpar quality of work and frequent errors have been detrimental; a significant instance being the mishandling of one of my successful FBA products. This error resulted from an improper merging with another FBA product, which upon separation, led to it being labeled unsellable due to certain changes. Repeated requests to rectify the issue were met with protracted promises of 'looking into it,' while any responsibility for the mishap was deflected onto Amazon.

Furthermore, the grasp on effective SEO by the staff appears tenuous at best, evident from keyword-stuffed, customer-unfriendly content and the use of AI-generated images that fail to appeal or make sense. All attempts to escalate these issues to a managerial level have proven futile.

I advise potential clients to be cautious and attentive when engaging with this company, especially regarding interactions with Praveen. Initially, his focus seemed to be on providing reassurances to secure a purchase of their services, rather than ensuring client satisfaction.

As I've stated before, I've been a long-time user of their applications. However, this recent experience has definitively ended my relationship with CED. I can no longer trust them due to what I perceive as deceptive practices.

13 Moons
USA
10 måneder bruker appen
Redigert 21. august 2023

The worst service I have ever paid for. They have taken more than two months for 10 product optimizations. When they told me the work was done, they have not even commply with the complete service they had promissed. I had to inssist them to complete it, correct images and complete information.
When you ask them to complete the work, they take days to answer. I definitely DO NOT recommend this service. In fact, I am asking for my money back as they did not give what they promissrd

POSCO FAMILIA
USA
Rundt 1 år bruker appen
CedCommerce svarte 27. april 2023

"Thank you, for your appreciation.

We are incredibly grateful that you took the time to leave us this note. CedCommerce values put Seller satisfaction as a top priority; thank you for contributing to making it more useful & user-friendly.

Our app has many features, you can look into them and our customer support team is always there to walk you through the steps and process.

Please feel free to discuss this with us whenever you need any help from our side.

We look forward to serving you again.

Team CedCommerce"

14. februar 2022

Can't upload to Amazon without multiple errors. Worked with four different reps in chat over four days and they'd promise to fix and then the next day I'd log back in and nothing changed. Too much heavy lifting to just get the Shopify catalog ported over to Amazon with this tool.

Headwaters Bamboo
USA
Rundt 1 år bruker appen